Supply Technician Desktop Support

Randal A. Gonzalez

** *** **** ***. *********, LA 70121,

Phone: Cell: 504-***-****, E-mail: *******@***.***

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Education

Southeast College of Technology, Metairie, LA Jan. 2002

Associate of Applied Science: Electronics Engineering Technology

GPA: 3.77 Attendances: 95%

Technical Experience

Aug. 2009-Present - I’ve been serving as a freelance IT Specialist. My duties have been from very small IT projects to very large ones. They include:

Deployment and configuration of new Xerox, Dell, and HP printers

Replacing desktop and laptop hardware (hard drives, memory, etc.)

Re-imaging desktop and laptop computers

Configuring new desktop and laptop computers for deployment

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ThotBox (Windows 7/10 Technician)

Currently, I handle Windows issues with Pharmacy and Dental software. Apr. 2018 - Present

Network Engineer III (HCI – Integrated Solutions) Sept. 2017 – Dec. 2017

*Hurricane Harvey*

2001 Suntide Rd.

Corpus Christi, TX

Supervisor: Eric Paisley (EPA) 214-***-****

Duties at the US EPA Unified Command Post included providing secure wireless networking support for hurricane response personnel. Also performed were root cause analysis and data recovery services for faulty computers. EPA regional offices were regular tasks. This was a fast paced, high stress environment where accuracy and speed are critical capabilities. Working 12 hours per day, and 7 days per week for months at a time were common. I also worked in Logistics, maintaining living quarters and all around “jack of all trades” at basecamp.

PC Network Technician II, Site Deployment Lead (TekSystems) Jan. 2008-May 2009

Supervisor Ricky Philibert: 504-***-****

Supplied Customer Desk Side Support for Northrop Grumman, Avondale, La. Operations which included remote assistance software installs and configurations. Deployed and configured new computer systems to 4000 employees, working in a Microsoft Office Exchange server and Windows XP Pro environment.

Printer Inventory Technician (TekSystems) Oct. 2007-Dec. 2007

Supervisor Ricky Philibert: 504-***-****

Performing inventory control and maintaining an Excel spreadsheet on all print devices for Northrop Grumman, Avondale, La. Operations. These tasks were accomplished by using a handheld scanner and a supplied laptop.

KForce/Computer Sciences Corporation (CSC) Nov. 2005-Jul. 2006

*Hurricane Katrina*

5200 Blair Drive, Metairie, La. 70001

Supervisor: Eric Paisley 214-***-****

Duties at the US EPA Unified Command Post included providing secure wireless networking support for hurricane response personnel. Also performed were root cause analysis and data recovery services for faulty computers. Building configurations for Lotus Notes clients from all EPA regional offices were regular tasks. This was a fast paced, high stress environment where accuracy and speed are critical capabilities. Working 12 hours per day, and 7 days per week for months at a time were common.

US Computer Corp, Desktop Support Analyst, New Orleans, LA Mar. 2005-Nov. 2005

935 Gravier St., New Orleans, La. 70112 Supervisor: Mark Prudhomme: 504-***-****

Duties included customer desk side support for ChevronTexaco Gulf of Mexico North American Upstream Support Team. Part of my team responsibilities were to setup wireless LAN and VPN configurations. Other duties included the support of Oil field Deep Well Drilling applications. We also supported remote assistance to customers and maintained network printers on a regular basis.

Universal Personnel, Deployment Technician, New Orleans, LA Jul. 2004-Mar. 2005

4600 Barrone St. New Orleans, La. Supervisor: Robert Branicky: 504-***-****

131 S. Robertson St. New Orleans, La. Supervisor: Orlando Quiroga 504-***-****

Team tasks were to support a Windows XP Deployment for Murphy Exploration and Production Co. We also configured Lotus Notes for end users.

We supported a Windows XP Pro deployment for the United States Navy/Marine Corps. (NMCI). Our team handled network connectivity issues and configured Lotus Notes for end users.

Dimensions Intl., Senior Supply Technician, New Orleans, LA Nov. 2003-Jul. 2004

Supervisor: Ted Harmon: 504-***-****

Supervised the legacy buyback program for the NSA and NMCI Project according to Navy/Marine Corps specifications. Maintaining accurate database and spreadsheet information for DOD tracking were critical. Other duties were to produce weekly reports for sales, distribution, and inventory of the legacy buyback program all of which were done ahead of schedule.

TEKSystems-(Navy Marine Corps Intranet), PC Tech New Orleans, LA Oct. 2002-Oct. 2003

4600 Barrone St. New Orleans, La.

Supervisor: Robert Branicky 504-***-****

Provided desktop support during a Windows XP Pro deployment and preparing outgoing equipment according to government specifications (Scrub Center). Our team produced test reports for analysis and maintained a Microsoft Access database. At the scrub center, we wiped all hard drives of Government secured information and had equipment complete for pickup.

US Computers, PC Technician, New Orleans, LA Apr. 2002- Jul. 2002

935 Gravier St. New Orleans, La.

Supervisor: Mark Prudhomme 504-***-****

Our team supported the GIL 2 Gulf of Mexico Windows XP Migration Deployment for Chevron/Texaco. We performed networking, break-fix, troubleshooting, and installation on Windows NT/2000/XP platforms. Other duties were to configure a MS Exchange Server with Outlook XP. We reimaged workstations using applicable system software to create a pristine workstation environment by copying an image from a software repository or using ghosting methods (Norton Ghost).

Honors / Achievements

Recognized by the Tourism and Hospitality Industry of New Orleans for professionalism and exceeding industry standards in service and management (1990-2000).

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