Scrum Master Senior
Resume:
Edet O Ene
SCRUM MASTER
*************@*****.***
New York, New York 11101
I'm a results-oriented problem solver and an experience Scrum Master. Skilled in Agile leadership with a proven track record of leading scrum and kanban teams to successful outcomes. A servant leader with a talent for analyzing and identifying the root cause of a problem and working with teams to eradicate it.
EXPERTISE HIGHLIGHTS:
Actively participate in the Agile industry by providing free monthly scrum classes, attending conferences, engaging in communities of practice, reading agile publications, listening to podcasts, and sharing views on LinkedIn to grow and develop the community.
Proficient in working with multiple Scrum and Kanban teams virtually and onsite, with a keen attention to detail and situational awareness. Demonstrates flexibility, quick learning, a positive attitude, self-motivation, and the ability to multitask in a fast-paced environment.
A skilled communicator fluent in English and French, able to assist with internal and external communication. Fosters positive working relationships at all levels, improving transparency and information sharing.
Aims to make teams and organizations so agile, self-organized, and high-performing that after which my services may no longer be needed.
Highly skilled in facilitating discussions, resolving conflicts, leading virtual meetings, and boosting morale with creative icebreakers.
Expertise in supporting product owners with user story writing and prioritizing backlog items, as well as experience in managing project milestones, facilitating meetings, and gathering feedback from the scrum team.
Deep knowledge and understanding of ALM tools such as Jira, Jira Align, Azure DevOps, Rally, Confluence, as well as practical experience with DevOps concepts and tools such as Slack, Google Hangout, Skype, Mural, Jam-board, Hindsight, and Idea board for Retrospective.
Practical experience working in a large-scale SAFe environment, including facilitating estimation with planning poker and Fibonacci sequence and capacity planning.
Possess an infectious optimism that embodies agile principles and values while inspiring others to achieve their goals.
Demonstrates a strong track record of motivating Agile teams to achieve their highest performance potential by leveraging servant leadership and setting an example. Equipped teams with best practices and tools, while removing impediments, to facilitate progress.
EXPERIENCE
SENIOR SCRUM MASTER
E*Trade From Morgan Stanley
Alpharetta, GEORGIA
March 2021 - Present
Working on Prod issues, Vendor Upgrades (some of the vendors include ForgeRock, Telesign, Transunion, Equifax, LexisNexis, S2 Verify etc), Service Upgrades, and Maintenance (Certificate updates). Runbook Updates, Centos/OS upgrades, Security Bugs. Working with Cross Teams (Fraud team, Customer Service, Security team, etc) and we provided functional support.
Key contributions;
Developed and managed Confluence pages to document and provide comprehensive information for various change requests. Presented these requests at Change Approval Board meetings to obtain CAB approval prior to release.
Worked with the BA during sprint planning to develop the sprint goal, write good user stories using INVEST, ensure stories were vertically sliced, and ensure the team understood unknowns, identified risks, and dependencies, and understood the business value of the user story.
Introduced different retrospective exercises to improve team participation and productivity. Conducted regular one-on-one meetings with team members to discuss challenges and organize demo sessions for collaboration and knowledge sharing. Created and maintained a release tracking board on Jira and Confluence to track progress, assign tasks to team members, and ensure work completion.
Documented team norms, retrospectives, definition of ready and done, impediments, risk, dependency, team capacity, releases, confidence vote, features, and sprint goals on Confluence. Reviewed the documentation with the team during retro and release meetings to ensure alignment.
Organized weekly scrum master meetings to discuss challenges and implement solutions. Implemented Slack Daily Stand Up to ensure regular updates from team members. Proactively provided solutions and adjusted plans based on progress, impediments, and dependencies.
Facilitated retrospectives using tools such as Mural, Hindsight, and Jamboard. Implemented various icebreaker techniques to encourage collaboration, boost team morale, and increase team bonding.
Utilized various tools such as Jira, Jira Align, Confluence, Slack/MS Teams, and Jamboard/Mural/Hindsight to plan sprints, track bugs, document risks and dependencies, and facilitate communication and collaboration.
Ensured proper movement of stories during daily stand-ups and facilitated transparency by ensuring the PO moved features to the correct PI/sprint. Also introduced trivia questions during daily stand-ups to keep team members engaged.
Fostered a safe and collaborative environment for team members to express themselves without fear of blame, retribution, or judgment. Utilized team feedback and agile metrics from Tableau Report to continuously improve the team's performance and identify discrepancies.
Implemented data-driven improvements by identifying, owning, and documenting dependencies and risks on Jira Align. Monitored and managed dependencies/risk with other teams to ensure smooth delivery.
Scheduled weekly pull-up meetings with my manager to discuss progress, roadblocks, and areas of opportunities to add value to the team.
Attended the ceremonies of other teams to learn and implement new techniques to support my team.
SCRUM MASTER
Veteran Home Loans
Toronto, CANADA
September 2018 - February 2021
Developed an easy and intuitive messaging UI platform to enable execution & management of messages, between lenders and real estate agents making communication transparent, error free, and efficient.
Key Contributions:
Increased transparency by ensuring user stories are moving from one board to another, identify impediments and take ownership by facilitating daily scrum.
Increased backlog health by constantly organizing backlog refinement and working closely with the product owner to have our backlog prioritized
Used Jira to plan my sprints - track bugs and use the Jira report to examine my team performance, Jira Align to track features, document risk and dependencies, confluence for documentation, slack/MS teams for internal communication. Jamboard/Mural/Hindsight to facilitate my retrospective
Help identify strengths and area of improvements for my teams by facilitating retrospective meetings.
Drive discussions around internal and external dependencies with other scrum masters to ensure smooth deliveries
Increased sharing and collaboration amongst teams by facilitating a bi-weekly demo session (a casual session intended to create feedback loop with stakeholders and other teams)
Facilitated work allocation and management of the capacity of the team on work items ranging in complexity and size of project/routine/production support
Proactively bring solutions to the team in order to get the team back on track and influence and adjust plans based on progress, impediments, and dependencies
Create visibility by reviewing key metrics such as plan work, backlog help, and feature circle time to illustrate change, delivery trends, insights, and discuss actions
Navigate roadmap to plan, influence sequencing, resolving dependencies, identifying, and mitigating risks
Help teach my teams how to do estimation using planning poker and ensuring that they understand an estimate is just an estimate, story points is relative and to avoid equating story points to hours/time.
Assisted the RTE with PI planning and release planning activities and managed the team using scaled agile frameworks to deliver critical, time sensitive and artifacts required to support the program
Increase PI readiness by determining teams capacity organizing pre-PI planning, review sessions, identify risk around missing requirements and work collaboratively with the feature owners
SCRUM MASTER
Savoy Bank
New York, NY, NEW YORK
September 2017 - August 2018
Helped develop a modern banking platform API that allows existing customers to enroll into cryptocurrency trading with NYDIG to buy, sell, and trade with existing deposit accounts. Equally worked on a Transformation Program that embodies all aspects of the banking products (mortgage, auto loan, repossession, consumer lending, credit cards, and nonaccruals)
Key Contributions:
Increased team reliability to 100% by managing capacity of the team and ensuring work load matches team's capacity.
Reduce team disruption by ensuring no unplanned work is being brought into a sprint without taking into consideration the team's capacity
Increased visibility and transparency by creating dashboards that guides the team continuously improving performance, quality, and velocity
Drive decisions/prioritization on overall business values as it relates to the work in the Product Backlog
Participated and helped drive enterprise wide initiatives to implement scrum and increase teams participation to 100% for all ceremonies by working with teams to develop team norms
Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for the backlog.
Facilitated Grooming meetings, Scrum Daily standup, Product backlog refinement, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
Determine the team capacity (velocity) from historical data. Improve team velocity by incorporating capacity planning into sprint planning sessions.
Worked with product owners to prioritize and validate User Stories and ensuring that the stories have a user, a goal, acceptance criteria, and meeting the INVEST principal (independent, negotiable, valuable, estimable, small, and testable).
Monitor the project progress and radiate the information to stakeholders. Identify and mitigate team risks and impediments (blocking issues, critical defects) daily.
Optimize productivity by removing bottlenecks that may obstruct the pursuit of the program goals and by preserving flexibility and ability to respond to change rapidly.
Utilize feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and partner with others to coach the program to improve continuously.
Facilitate PI Planning by working on my team during breakout sessions to create user stories, identify risks and dependencies. Helped in determining our confidence vote using a fist of 5 technique.
Use the root-cause analysis and the 5 why's techniques to identify problems and solve them.
PROCESS ENGINEER
Sonara National Refining Company Limited
Limbe, CAMEROON
August 2014 - September 2016
Designed and implemented various processes related to the extraction, production, and refining of petroleum products. My team worked closely with the production team to identify areas for improvement in the manufacturing process and recommended solutions to optimize the performance of the plant. Monitored and analyzed process data to identify trends and prevent quality issues.
Key Contributions:
Reduced manufacturing cycle time by 25% through process optimization and automation. and Implemented a new quality control system, reducing defects by 30% mainly using the Kanban Tool.
Worked with teams to successfully implement new production lines, increasing capacity by about 50%. Streamlined the material handling process, reducing material waste by about 15%.
Additionally, I worked with teams which were responsible for ensuring that all equipment and processes met safety and environmental standards. I also worked closely with the Health, Safety, and Environment (HSE) team to identify potential hazards and implement mitigation measures.
Overall, my role as a Process Engineer required a strong technical background, excellent problem-solving skills, and the ability to work collaboratively with multiple teams to drive continuous improvement in the production process.
EDUCATION
BACHELOR OF SCIENCE (B.S.) IN CHEMISTRY
University of Buea, CAMEROON
Jul 2013
SKILLS
Agile Methodology
Servant Leadership
Scrum Processes
Story-based Development
Sprint Planning
Project Management
Team Training & Leadership
Backlog prioritization (MOSCOW technique)
Lean & Kanban
Agile Estimation (Planning poker, Fibonacci)
Innovation & Change Management
Jira
Jira Align
Confluence
CI/CD
ATDD/TDD/FDD
MS teams
Analytics – RStudio, SPSS Modeler
Slack
TFS/Devops
Sharepoint
CERTIFICATIONS
Certified SAFe® 6 Scrum Master,
Certified SAFe® 6 Agilist.
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