Loan Processor Customer Service

Tiffiny A. Smith Clark

Apex, NC Mobile: 919-***-**** Email: ********@*****.***

ACCOUNTING PROFESSIONAL

Experienced in multiple accounting disciplines including general accounting, accounts receivable and payable. Highly organized and able to quickly adapt to changes in process or priorities. Highly motivated and able to successfully communicate with internal and external customers at all levels. Seeking to secure a position as a mortgage loan processor.

EDUCATION:

University of Phoenix – Associates in Accounting (2011) Real Estate License obtained in 1996

Continuing education in Excel, Microsoft, and Access - North Carolina State University PROFESSIONAL EXPERIENCE:

GFL Mar 2021 – Aug 2021

SUPERVISOR OF RESIDENTIAL COLLECTIONS

● Supervisor of 12 employees

● Advanced Excel skills

● Worked with third party collections on over four million residential accounts using Oracle and Citrix software

● Handled the closing of delinquent accounts, resolving bad debt and the reporting of tax liens

● Responsible for maintaining billing cycles to include weekly, bi-weekly, monthly, quarterly and annually SAF-GARD SAFETY SHOE CO. Dec 2014 – March 2020

ACCOUNTS RECEIVABLE ASSOCIATE & PURCHASING

● Monthly Account Reconciliations and closing deposits for 20 stores and 30 mobile sites

● Billing using customer specific software

● Placed orders & shipped for 50 stores and 55 trucks

● Credit card statement reconciliation

● Customs interface for international business

HOMEGOODS Mar 2013 - Jan 2014

SHIPPING AND RECEIVING SUPERVISOR

● Direct Supervisor for 10 Processors including training and mentoring to ensure high quality service and adherence to corporate policies and processes

● Store closing responsibilities including indirect/direct management of up to 20 Associates

● Assuring product gets off the truck in a timely manner

● Make sure we hit production numbers

● All product is door to floor in 24 hours

TJ MAXX COMPANIES Sept 2011 - Dec 2012

CUSTOMER SERVICE SUPERVISOR

● Direct Supervisor for 10 Cashiers including training and mentoring

● Store closing responsibilities including indirect/direct management of up to 20 Associates

● Promotion of TJ Maxx credit card

● Authorize and post voids and returns

● Cash office duties

EMBASSY SUITES Apr 2010 - Feb 2011

ACCOUNT RECEIVABLES COORDINATOR

● Managed accounts payable for major client accounts

● Monthly reconciliation for all accounts including root cause analysis and resolution

● Monthly reporting analysis on outstanding payables

● Customer service contact for major client inquiries

● Communication at all levels within Embassy Suites and client organizations PEAK FITNESS Feb 2006 – Feb 2008

FRONT END MANAGER

● Managing up to 20 people including training and development, scheduling, performance reviews.

● Payroll and Human Resources.

● Operational responsibilities included cash reconciliation/deposits, customer service, sales/marketing, and opening/closing duties

● Front Desk Customer service

● Membership management

WESTOVER APARTMENTS Sept 2004 – Feb 2006

SALES / MARKETING

● Apartment rental management

● Credit history analysis and approvals

● Accounts receivables

● Writing leasing contracts

DUDSON USA Ma 2001 - Sept 2004

ASSISTANT TO VP OF MARKETING

● Inventory management

● Customer service management

ACCOUNTS RECEIVABLES / COLLECTIONS

● Entering in payments toward accounts (for over 10,000 accounts)

● Billing customers for products

● Collections clean up over 10 million dollars in 6 months CENTRAL CAROLINA BANK - CCB Aug 1999 – Mar 2001

BANK TELLER

● Management of customer accounts, computer input, account verification

● Customer service skills; Windows & Excel

LESLIE CLARK CONSTRUCTION May 1996 – Mar 1999

BUSINESS MANAGER

● Responsible for all the business management activities

● General accounting

● Payroll

● Subcontractor management

● Project management

● Account receivables and invoicing

● Manage profit/loss statements

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