Data Entry Collection Specialist

Daquiri Price

*** ********, *****

Columbus, OH *3203

cell: 614-***-****

home: 614-***-****

*************@*****.***

I seek a Career where I can apply my skills and experience, to enrich both a company and myself.

HIGHLIGHTS OF QUALIFICATIONS

Major strengths include strong leadership attributes, excellent communication skills, motivated team player, attentive to detail, computer literate, quality control experience, familiar with multiple of multiple material handling equipment, and always execute safe practices consistent and dependable worker.

EXPERIENCE

DAWSON’S TEMP SERVICE- WAREHOUSE

Taking, also placing orders for different clients. Shipping orders to different states.

Making sure the client is satisfied with their placement.

Being responsible for the correct items getting to the correct address.

Priority that the customer is satisfied.

8/2020-3/2022

Gap remote work from home customer service Temp

* Received incoming calls from customers with questions in regards to their accounts. *Answering questions for customer’s in refence to awards points. How to earn them, how they could be earned. Also giving the customer knowledge on time frames as well as dates that their items would arrive. *Explaining to the customer different clothing, seasons, brands, prices to better help the customer decide which clothing was best fit for their budget. Helping the customer be able to make good financial decisions.

02/2019-08/2020

Alliance Data Card Holder Services

Inbound collections taking calls from customers

*In reference to help with payments for overdue accounts for companies Such as Victoria Secret, Banana Republic, Zales diamonds, lane Bryant with many more.

*Gathering information from the customer in reference to assist with which program would be suitable to pay expenses that were due.

*Walked the customer through steps on how to better manage/establish their funds.

*Received payment information direct deposit or debit card for customer’s account scheduled days for payments to come out consistently on a consecutive date of the month the customer has chosen.

*Assist with banking balances, disputes, fraud, check ordering, traveler’s notification.

Anything to make sure the customer has a better understanding of their account.

Customer Service

PNC Call Center

Columbus, OH

Customer Core Rep

1/2017—6/2017

*Multi taking inbound calls for customers in need of banking advice

*ordering checks and debit cards as well as reporting if the card was lost or stolen making sure the customer receives a new one

*Helping customers solve disputes for their account, making sure the customer has understanding of disputes

*walking customers through steps of online banking so that the customer would have access to their account and be able to monitor their own account as customer wants to.

*Giving Customers finical information in reference to banking, balances, over drafts, negative accounts helping the customer with any finical circumstance.

*placing traveler's notification on debit cards, removing debit holds for customers from their debit card. Applying stop payments also removing stop payments to accounts for the customer.

Collections

Eddie Bauer Warehouse/Call Center

Columbus, OH

Account Rep

12/2016—1/2017

Multi task putting proper orders in computer for shipment, using collates for clothes to show right color and amount, working an assembly line after scanning product to make sure customers are satisfied with their order.

*Calling/ taking calls for Eddie Bauer customers wanting to place orders, get gift cards, enroll in eb rewards program, and answering questions for satisfaction of the customer leading them to websites.

GC Services

Columbus, OH

Account REP/Collection Specialist

11/2008—12/2013

*Enrolled debtors in programs to aid with bill payments and credit recovery.

*Skip tracing, reversing addresses, and data entry.

*Routinely exceed a budget of 150 calls a day/ 430,000 in collected money per month.

I started the jib as being an Account rep was promoted to collection specialist with in less than 6 months.

iQor

Columbus, OH

Account Rep

12/2006—4/2008

*Enrolled debtors in programs to aid in bill payment and credit recovery.

*Helping get debtors out of default such as student loans to get back in good standing.

* exceed a budget of 150 calls a day/ 250,000 in collected money per month.

Got a promotion from customer service to loans.

Temp Service

Diversified Inventory LTD

Columbus, OH

Clothing Processor

1/2005—12/2006

*shipping and receiving.

*Maintaining a certain amount of speed to get work done in orderly fashion

keeping production up to par.

*picking and packing.

Receiving bonus for production being over the speed amount.

a team lead for being so helpful to others.

Toys R Us Warehouse Excel

OH

Auditor

6/2003—9/2004

*Pulled orders for multiple distribution centers shipping.

*Inventory scanning (wharf gun)

*Assorted dock work tasks (i. e. pallet building, product staging, cleaning)

Getting thing done in orderly fashion being attentive to detail making sure products were correct not getting a complaint about the items.

Hotel

Double Guest Hotel

Columbus, OH

Front Desk Associate

7/2001—3/2002

•Assigned tasks consisted of answering calls of hotel clients/customers, making sure that scheduled room and board were correct, and typing in the computer information in reference stay duration.

•Make Sure the stay is as comfortable as possible, taking incoming calls and making outgoing calls for business in general.

Learning how to be a great leader that there will be ruff days but you always want to make sure the customer is satisfied.

EDUCATION

South High Urban

Columbus Ohio

High School diploma, Na

2001

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