Data Entry Support Specialist

Lisa M. Hodges

*** ********* *****/ *********, ** 30252 / 678-***-**** /adxa91@r.postjobfree.com

OBJECTIVE: To obtain a promising career that is challenging and allows utilization of my skills in a remote environment. Compassionate and dedicated Customer Service Specialist with extensive experience in the medical and crisis support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and genuinely support others.

EDUCATION 2022-2023 University of Phoenix Masters in Psychology

2016- 2020 University of Phoenix Bachelor’s in Criminal Justice Administration

SKILLS PROFILE

Strong attention to Details/Problem-solving skills

Strong Verbal & Written Communication skills

Excellent Customer Service / Interpersonal skills

Data Entry/ Email & Chat Support/ Virtual Assistant

Administrative Assistance/ Clerical duties/ Zendesk

Time Management skills/ Type 50 wpm/10 Keys

Ability to Prioritize/ Multi-task in Fast- Pace setting.

Managed medical records/ Team player/ Quick Learner

Customer Data Confidentiality/ HIPPA Compliance

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)

CRM software/ HER/ VBA/ SQL/InDesign/ NetSuite/ EPIC/ Salesforce

Medical billing & Coding/ Payment Processor/ Claims/ Pivoting tables

Negotiate & Managed Disputes/ Medical Terminology/ ICD-10

Quality Assurance/ Crisis Support Specialist/ Appointment Scheduler

Online Platforms/ Ability to research across multiple systems

EXPERIENCE 09/2022-01/2023 TTEC Data Entry/ Registration Intake Remote

FEMA-Registration Intake/ Data Entry /Address customer’s inquiries through phone, chat & email/ Build a rapport with customers / Managed Quality Assurance issues/ Add & Update customer’s bank info/ Clerical duties/ Claims Support/ Assist with customer’s grievances & appeals.

02/2022-09/2022 Turn2Partners Accounting Clerk Remote

Small Business Administration Disaster Asst. (COVID- 19)/ Registration Intake/Data Entry/ Chat & Email Support/ Analytical Reasoning/ Managed paying arrangements/ Utilizing Interpersonal skills with clients/ Provided Administrative & payroll support/ Assisted with client’s grievances & appeal process, excel pivoting tables

07/ 2017- 01/2022 Variable, Inc. Crisis Support Specialist Remote

Identified service providers for patients, through email & chat/ Utilized interpersonal skill with clients/ Data Entry/ Registration intake/ Managed medical records/ Medical billing & coding/ Administrative assistance & Clerical duties/ Set appointments for clients with prospective therapists/ Provided support to the claims & payroll department/ Knowledge of medical terminology & ICD-10/ Managed Explanation of Benefits knowledge/ HIPAA compliance.

06/2015- 06/2017 Sitel.com Tech Support Remote

Cox Communication/ Data Entry / Email & Chat/ Accounts Receivable/ Proficient with Salesforce/ Cox Email Support/ Detailed oriented/ Troubleshoot equipment/ Negotiated pricing on bill/ Manage Disputes on customer’s bills/ Provided reimbursements within the company’s guidelines.

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