Customer Service Accounts Payable

Jessie Zuniga

Laurel, MD ***** ******.**********@*****.*** 240-***-****

SUMMARY

Property Management professional with 8 years of experience working in multifamily housing, marketing communities, processing accounts payable, accounts receivables, payroll, and providing exceptional customer service while looking out for the client’s assets interested in bringing sales, management and accounting skills to an organization where they can be applied and developed. SKILLS

● Attention to detail

● Reliable

● Customer centered

● Problem Solving

● Conflict Management

● Flexible/Adaptable

● Supportive and Respectful

● Microsoft Office

PROFESSIONAL EXPERIENCE

The University of Maryland University College, Rockville, MD 2018-2019

● Monitored customer accounts and reviewed financial statements

● Was professional, virtuous and understand with every interaction

● Demonstrated the ability to resolve customers concerns while following policies and procedures set by organization

● Informed customers of loan disbursement, balance due, and third party tuition payments

● Worked with student accounts department and financial aid department to process paperwork for scholarships, informed customers of grants and scholarships available to them, and worked with these departments to properly apply aid to student accounts Kettler Management, Inc, Arlington, VA 2015-2017

● Assisted with the management of a multi-use community with approximately $390,000 in monthly revenue and 152 units

● Provided exceptional customer service

● Responsible for completing all the steps involved in leasing apartments from showing homes to prospects, to processing applications, to resolving resident concerns

● Completed market survey and other financial monthly reports

● Processed charges, rent receipts, non-cash adjustments; completed electronic and in person bank deposits

● Reviewed contracts, coded invoices, verified accuracy of charges, submitted invoices for second party approval

● Completed bank and petty cash reconciliation

● Reviewed general ledger, corrected discrepancies

● Sent balance updates to delinquent customers

● Prepared accurate and timely financial reports of expenditures following an established schedule Borger Management, Inc., Alexandria, VA 2012 – 2015

● Managed to a community with approximately $220,000 in monthly revenue and 124 units

● Addressed customers in a professional, respectful manner and showed a genuine desire to help.

● Developed a professional relationship with customers, clients, co-worker and contractors.

● Conducted account management responsibilities and provided support to residents, the client and contractors during the renovation, lease-up and full occupancy stages of the community

● Involved in all day-to-day activities to include leasing, conflict resolution, and repairs on the premises

● Conducted monthly and annual budget analysis reports

● Managed resident accounts and applied charges; non-cash adjustments, processed payments, informed residents of any account discrepancies

● Processed employee timesheets and time off requests

● Prepared financial statements, presented marketing plan, addressed major upcoming expenses

● Collaborative efforts with the City of Alexandria and the Landlord and Tenant Relations Board in displacing resident and assisting them in finding new homes during renovation as well ensuring many of their return after the renovations were completed

● Obtained two promotions within a one year period SOFTWARE

MRI Software, Nexus, Avid, Sage 300/ Timberline, PN3, RentPayment.com, Quickbooks, Paypal, Stripe, Slack, Neon and Excel.

EDUCATION

Montgomery College, General Studies, A.A. - Summer 2018 Western Governors University, Bachelors of Science Business Administration and Accounting. -Summer 2022 Anticipation

Contact this candidate