Service Representative Administrative Assistant
Resume:
Jyoti Kaushal
Regina, SK S*V 3K7
Cell: 306-***-****
Email: ****************@*****.***
Objective
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Education
Master of Commerce (Accounting, Management and Human Resources)
GNDU University Punjab, India 2018
Bachelor of Commerce (Finance, Marketing and Economics)
GNDU University Punjab, India 2016
Skills and Abilities
Computer Software MS Word, MS Excel, MS- Power Point, Accountably Tally
Languages English, Punjabi, and Hindi.
Other Highlights
Excellent communication and writing skills.
Having strong analytical and organization skills.
Resolving Conflicts and listen Attentively.
Reliable and Punctual.
Multi- Tasking and People Oriented
Leadership skills.
Open Mindedness
Self-management skills
Problem- solving skills.
Teamwork
Work Experience
Food Service Supervisor (Taco Time Regina, SK) 2020 - Current
Pleasantly interact with customers during hectic periods to promote fun, positive environment.
Recommend products based on solid understanding of individual customer needs and preferences.
Restocked display cases with attractive arrangements to promote specialty food items.
Apply performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
Create work schedules according to sales volume and number of employees.
Achieve consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Train staff in job duties, and sanitation and safety procedures.
OMNI Customer Fulfillment Associate (Walmart Supercentre Regina, SK) 2022- 15th May 2023
Balance fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, Productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards.
Ensures that products picked are of the highest quality for example- no damaged products, freshest products selection etc.
Always help customers to understand the products and services. And also handles concerns, complaints, or other issues.
Customer Service Representative, (Bajaj Finance, India) 2017-2019
Supported branch in meeting goals by obtaining member referrals and taking ownership of member issues.
Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM.
Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Recommended products and services to members and educated customers about relevant offerings.
Promoted best practices by identifying opportunities for process improvements and initiatives.
Addressed customer concerns and complaints, resolving issues quickly and efficiently.
Administrative Assistant (S.N College Punjab, India) 2015-2016
Answer and direct phone calls
Organize and schedule appointments and meetings
Maintain contact lists
Produce and distribute correspondence memos, letters, faxes, and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system and Order office supplies
Submit and reconcile expense reports
Provide information to general visitors by answering questions and requests
Research and creates presentations
Generate reports and handle multiple projects
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