Marlene Parker

Henderson, NV *****

adxa8g@r.postjobfree.com

+1-860-***-****

Authorized to work in the US for any employer

Work Experience

PBX Operator/Front Desk Agent

Eden Roc Hotel - Miami, FL

September 2021 to April 2022

Receive/dispatch incoming/outgoing calls to different departments & guest related info & issues.

Manages guest in house & incoming request using Hotsos, Zingles, Team & Bartech (for mini bar) to

communicate simultaneously, & constantly fulfilling all the guest requests, resolving customer inquiries,

some billing and/or credit issues by telephone, through written communications, reporting, and/or

notification from internal/external sources. Printout reports & email necessary informations to other

departments for smoother flow of our hotel operations.

Front Desk Receptionist

SportsCare Physical Therapy - Nanuet, NY

October 2020 to June 2021

Medical Front Desk Representative: Combined with an engaging personality, the ability to maintain

organization in a busy environment is a must. I am a customer-oriented individual who is also able to meet

the following job duties, punctuality and possess the skills required for the job. Reliability, proficiency &

independence are always desirable.

My Duties Include:

• Greet and assist all patients and visitors when they enter the office

• Optimizes provider time and treatment room utilization by scheduling and re-scheduling appointments

with ease, both in-person and via telephone

• In-taking new patients; collection and data entry of complete and accurate demographic, financial &

insurance information

• Complete authorization process in a timely manner

• Relay relevant information to patients regarding scheduling and payment policies

• Collecting co-payments and past due balances

• Scanning patient documentation in a timely manner

• Protects patients’ rights by maintaining the confidentiality of personal and financial information

• Answering phones and taking/returning messages in a friendly and courteous manner

• Daily clerical tasks

Hotel Front Desk Agent

Crowne Plaza Hotel - Suffern, NY

May 2017 to March 2020

Associate, Guest Service

HILTON GARDEN INN - Glastonbury, CT

May 2007 to November 2016

Responsibilities

Greeted visitors and hotel guests with a winning attitude and smile. Offered guests' rooms per their

requirements. Replied to guest questions regarding room price, amenities and hotel services. Operated

PBX telephone system and assisted with inventory responsibilities.

Skills Used

Customer service, sales experience, confidence, and the ability to interact with people from different

businesses, backgrounds, ethnicity, and from different parts of the world. International travel experience

and adaption, living in different countries are a plus. Fluent in English and native language.

Can speak & understand basic Japanese greetings.

Associate, Guest Service

HILTON GARDEN INN - Manchester, CT

2008 to 2011

Responsibilities

Processed guests' for check in and out in timely manner, including key issuance and payment handling.

Maintained office and desk areas in clean neat condition for maximum brand and customer appeal.

Skills Used

Greeting & Guest Relations, Customer Conflict Resolution, Customer Communication, Payment

Processing & Audit, Data Recording, Reservations Management, Business Development, Staff

Teamwork

Accomplishments

Monthly Sales Leader & Most Improved Employee Award, Hampton Inn

Assistant, Mini Bar

WESTGATE HOTEL - San Diego, CA

1997 to 1998

Responsibilities

Maintained mini bar beverage stock at required levels in hundreds of hotel rooms on a daily basis.

Monitored guest consumption through manual inventory tabulation and procured new replenishment

stock in real time via 2-way radio staff communication.

Accomplishments

Certificate of Professional Achievement, Westgate Hotel.

Skills Used

Data recording, Daily Cart & Monthly Stock Inventory, Payment Processing,

Assistant, Hospitality

ICHI HOTEL - Tamuning, GU

1994 to 1995

Responsibilities

Maintained attentive formal service in elegant restaurant for international clientele. Escorted guests to

tables extending personalized courtesies. Recommended wine complements to entrées and explained

how various menu dishes were prepared.

Skills Used

Winning Attitude and Smile, and Outgoing Personality

Hostess, Cocktail Lounge

PACIFIC STAR HOTEL - Tumon, GU

1993 to 1994

Responsibilities

Established rapport with key clientele. Took drink orders and served beverages. Cleaned tables, rung up

orders and totals at the register, and checked identification to ensure customers were legal drinking age.

Accomplishments

Employee of the Month, Pacific Star Hotel

Education

High School Diploma

Manuel L. Quezon University - Manila

1983 to 1987

Skills

• English

• Cashiering

• Restaurant experience

• Guest relations

• Host/hostess experience

• Hotel experience

• Multilingual

• Microsoft Office

• Hospitality

• Phone etiquette

• Business development

• Office experience

• Microsoft Word

• Clerical experience

• Multi-line phone systems

• Organizational skills

• Cash handling

• Filing

• Insurance verification

• Sales

• Dispatching

• Microsoft Outlook

• Guest services

• Data entry

• Japanese

• Front desk

• Customer service

• Administrative experience

Assessments

Front desk agent (hotel) — Highly Proficient

September 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data

Full results: Highly Proficient

Customer focus & orientation — Familiar

July 2021

Responding to customer situations with sensitivity

Full results: Familiar

Work style: Reliability — Highly Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work

Full results: Highly Proficient

Sales fit — Completed

August 2020

Measures the traits that are important for success in sales positions

Full results: Completed

Administrative assistant/receptionist — Completed

November 2021

Using basic scheduling and organizational skills in an office setting

Full results: Completed

Work motivation — Familiar

July 2021

Level of motivation and discipline applied toward work

Full results: Familiar

Food service: Customer situations — Familiar

August 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting

Full results: Familiar

Advanced attention to detail — Familiar

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Contact this candidate