Tanni H. Misra, CSM.

**** ******* ***

Woodbury, MN 55125

Phone: 651-***-****

Email: adxa7t@r.postjobfree.com

Summary

Over 24 years of experience in Project Management, Business and Systems Analysis in data warehouse, business intelligence, Business Acquisition and Integration, Business Process Management (BPM), Continuous Process Improvement, Identity and Access Management (User Interface Design) projects in a wide variety of industries (Finance, Health Care, Medical Device, Mining & Manufacturing, Retail) managing and delivering quality services and solutions to clients. Participated in establishing PMO best practices, led projects in Digital Transformational programs while collaborating with business and technology partners, as well as off-shore teams, to better understand business requirements and objectives with a goal of successful delivery within the budget and time following Agile, Waterfall, and Lean Six Sigma methodology. Participated defining policies, procedures and standards in order to establish a Business Analyst Center of Excellence.

Skills & Expertise:

SCRUM/Agile, Waterfall and Lean Six Sigma

Identity and Access Management

oAutomate Access Profile Provisioning for Applications using SailPoint IdentityNow (IARM)

o Edgile – Data Mining and Role Analysis

•Privileged Access Management (PAM) Information Security, Risk & Compliance – CyberArk SaaS/On-Prem

•Google Cloud Migration using Azure DevOps collaboration tool and ServiceNow ticketing system.

•Project and Program Management Office (Project Management, Business/Systems Analysis, Agile Project Management, Requirements Management & Facilitation, Mobile Solutions, Multimedia Environment) – Certified SCRUM Master

•Digital Transformation/Change Management experience (Salesforce.com, Oracle, Digital Technology, Cloud Solutions)

•Information Security - Identity and Access Management (Oracle Identity Manager 11g. platform)

•Business Process Management (BPM) – (IBM BPM /Lombardi, IBM Blueworks Live, and FIS Sunguard)

•Web Service Integration Projects (From In-house to 3rd Party Vendor system)

•Continuous Improvement (Lean Six Sigma) for Manufacturing and Distribution unit

•Owned and managed retail business (Supply-Chain and Human capital management experience, Vendor Management)

•Business Intelligence (BI) Projects (Microsoft BI Platform - SQL Server 2012 Reporting Services, Analysis Services, Integration Services, Performance Point, SharePoint Server 2013)

•Business Acquisition and Integration

•Agile, Waterfall and Software Development Life Cycle (SDLC) Methodologies

•Lean Six Sigma Methodology (Process Driven)

•Mobile Solutions, Multimedia Environment

•Global Enterprise Data Warehouse (Data Management & Tool Support & Quality Management)

Certifications

Certified SCRUM Master (CSM)

Azure DevOps – In Progress

Data Analytics for Lean Six Sigma – In Progress

Experience

December 2020 – Current 3M Maplewood, MN

Sr. Business Analyst – IT Security – Identity and Access Management Automation

Worked as a Sr. Business Analyst in Identity and Access Manage4ment Automation Team on multiple projects:

Automate access profile using SailPoint IdentifyNow (IARM) platform.

The goal of this project was to assist Healthcare (KCI) divestiture by providing the ability to have application access requests added automatically versus through a manual process, allowing the errors associated with manual provisioning to be eliminated and SOX compliance to improve.

Role Based access control for KCI applications:

This project is to provide ability to use role-based security for access provisioning on KCI application access

Initial data mining and role analysis has been completed for a pilot set of groups.

Migrate identified apps from SEA (Security Express Azure) to IARM

This project is to assist Healthcare (KCI) divestiture by migrating the access requests that were built in SEA to be placed in IARM. Doing this will result in all the access request in one place so transition is easier next year.

Inventory of Roles within

The goal of this project was to identify and confirm/validate existing roles used in each application with the super users before the migration of SEA to IARM

Sr. Business Analyst – IT Security - Privileged Access Management (PAM)

Worked as a Sr. Business Analyst in Data Protection – Privileged Access Management (PAM) Information Security, Risk & Compliance team on a IAM-PAM (Identity Access Management-Privileged Account Management) project. The goal of this project was to implement a comprehensive cyber security strategy comprising people, processes and technology to control access workflows, monitor, and audit all the human and non-human privileged identities and activities across the KCI (A medical device and wound therapy unit owned by 3M) enterprise with CyberArk SaaS.

My responsibilities included but not limited to the following:

Led Discovery Process:

oIdentifying stakeholders, key-people (with architecture knowledge), team managers who will provide information and have authority to sign off on findings.

oLed discovery of current state of PAM including gap analysis for subsidiaries across all platforms including AD and OKTA.

Analyze existing practices/processes vs. PAM best practices

Perform gap analysis and create PAM remediation strategy

Develop the onboarding plan associated with high-risk domain accounts and CyberArk SaaS

Compile functional and on-functional requirements associated with CyberArk SaaS.

Prepared detail questionnaires to gather accurate information from the selected vendor (CyberArk) for the project

Identified tasks to onboard user accounts to CyberArk SaaS environment collaborating with vendor and PAM team

Developed Provisioning process for requesting access and safe build

Identified and defined a change management and approval process

Develop Support Process

Developed a communication and end user training process plan.

Tools/Systems Used for this Project:

SailPoint IdentityNow (IARM)

Edgile – Data Mining and Role Analysis

CyberArk On-Prem

CyberArk SaaS

JIRA

PowerShell

Confluence

OKTA

Active Directory

February 2020 – July 2020 Mayo Clinic

Business Analyst

Worked as a Business Analyst in IT Operation team within IT Infrastructure on a Google Cloud (also known as Mayo Clinic Cloud (MCC)) Migration project using Azure DevOps collaboration tool and ServiceNow ticketing system.

My responsibilities included but not limited to the following:

ServiceNow:

ITSM Process

oMet with process owners weekly to understand the current process and making changes to existing process that can be used in MCC environment

Change Management

oWorked on understanding the existing change management processes

oCreated change management process flow model

oParticipated defining change management protocol for creating new modules and creating new products that applied all MCC products in support of automated change management.

MCC:

Additional responsibilities

oParticipated planning sessions with business on multiple work streams to understand workflow

oDefined and gathered requirements to create intake workflow process to request access to MCC

oCompleted creating functional requirement specifications to create multiple forms in ServiceNow for users to request access, create projects/products in the following work stream areas:

AIF (Artificial Intelligence Factory)

SDP (Software Delivery Pipeline)

D&A (Data and Analytic)

Core Build – IaC (Infrastructure as Code)

Completed creating use cases

Created test plan on Monitoring and Logging and obtained approval from stakeholders

Completed MCC CI create process high level process flow diagram using Visio

Completed Process narrative documents and presented to stakeholders and obtained sign off

Created manual CI (Configuration Items) for various work streams:

oInfrastructure as Code

oCDAP (Clinical Data Application Platform)

Worked as a Human in the Loop (HIL) as the first contact to request access to MCC

Received request from users using ServiceNow

Reviewed the request and then accordingly processed the request.

Communicated users regarding the request.

Used ServiceNow to create forms for users in ServiceNow catalog

Azure DevOps (ADO): is used for one source of truth for the MCC project.

Attended daily SCRUM stand up meeting with the team

Created Epics, User Stories, defined Acceptance Criteria and assigned Tasks to each user stories

Participated backlog grooming, estimation, and retrospective

Completed tasks assigned within the time line of each Sprint

Oct, 2018 – Mar, 2019 Voya Financials Minneapolis, MN

Digital Transformations Team

Worked as a Project Manager/SCRUM Master within Digital Transformation (Customer Solutions) Team in Voya Financials Organization. The goal of this project was to drive sustainable, business transformational change for Voya Financial’s Insurance Solutions & Annuities Business Unit to achieve overall financial results and deliver on the One Voya customer experience.

My responsibilities included but not limited to the following. Whenever necessary helped the team by wearing multiple hats in order to complete the project on time with in the budget and keeping focus on business value:

Worked as a Project Manager/SCRUM Master where SCRUM/Kanban techniques were applied

Organized and facilitated overall Release and Sprint Planning – including daily stand-ups, reviews/demos, and retrospectives.

Facilitated meetings to iron out blockers, conducted JAD session with stakeholders/Product owners, on a regular basis and helped the team to make better use of time estimate more effectively for a healthy sprint progress

Facilitated and participated planning sessions with business on Digital Transformation effort

Kept the team focused on the sprint priorities, business value and protecting the team from over committing

Helped team writing proper user stories,

Communicated team status/progress via Release/Sprint Burndown charts, story acceptance rate and defects to stakeholders on project status on a continuous basis

Identified and completed creating End to End Employee Benefit (EB) Current State Model

Defined Future State Process and completed the model

Obtained signoff from the stakeholders

Worked on Creating Business Requirement specifications

Created Functional Requirements specification

Additional Responsibilities - Salesforce Licensing Study Project includes the following:

Identifying/analyzing current Salesforce licensing costs, users and segment users based on usage. This study is in an effort to ensure we have optimized the EB cost and volume needs in preparation for the re-negotiation of Salesforce licenses in March 2019

Identified users last login status to Salesforce

Created a Master file in order to keep track of all the users’ segmentation

Send communication the users community regarding the process and received response

Communicated status update to the management on a continuous basis

Mar, 2018 – Aug, 2018 US Bank St.Paul, MN

BPM Business Technical Analyst,

BPM Strategy & Solutions Wealth Management and Securities Services

Worked as a BPM (Business Process Management) Business Technology Analyst within Wealth Management and Securities Services (WM&SS) on a BPM automation project as a member of the Technology and Operations Services team at U.S. Bank in Agile/SCRUM environment. The goal of this project was to automate the current Corporate Trust Account Opening (CTAO) business process activities on IBM BPM /Lombardi platform. This project includes Web Service integration of CTAO and to Account Opening System (ACS), is the system of records which is a part of FIS Sunguard Organization.

Worked on Migration of Sales Tracking Reports from US Bank proprietary system called “Castle” to another US Bank in-house system called “DAS-H”

My responsibilities included but not limited to the following:

The Report migration project included:

Gathering requirements for reports migration

Identifying number of reports to be developed/migrated/consolidated

Identifying data points and Mapping data from source to target

The automation project included:

Worked as BPM Business Technical Analyst/SCRUM Master wearing multiple hats for this project by Facilitating workshops and focus group sessions with multiple business lines to iron out blockers, and gather requirements for the business process automation activities

Organized and facilitated overall Release and Sprint Planning – including daily stand-ups, reviews/demos, and retrospectives.

Worked on creating process modeling using IBM Blue Work Lives adhering to Business Process Modeling Notation (BPMN)

Created design specification, user stories, use cases, user interfaces, and other artifacts to facilitate requirements gathering JAD sessions

Created data mapping from source to target for Web Service integration for multiple business lines

Created business process model using Visio as well as IBM Blue Works Live

Communicated team status/progress via Release/Sprint Burndown charts, story acceptance rate and defects to stakeholders on project status on a continuous basis

Analyzed ACS Web Service (FIS Sunguard, a third party Vendor) to be integrated (Put/Post) into Lombardi / IBM BPM platform

Created Functional Specification: for each Release and components (includes: Defining screens, fields and Business Rules, Validation Rules, Policies and workflows adhering to business requirements).

Facilitated User Story Review Session with stakeholders, incorporating feedback from stakeholders into the user story regarding the changes to the design

Communicated team status/progress via Release/Sprint Burndown charts, story acceptance rate and defects to stakeholders on project status on a continuous basis

Tools used for the projects:

VersionOne

Lombardi / IBM BPM

IBM Blue Works Live

Apr, 2017 – Dec, 2017 US Bank Richfield, MN

Sr. Information Security Specialist,

Identity & Access Management

Worked as a Sr. Information Security Specialist on US Bank Application migration (Cosmos Request Manager Replacement) project. The goal of the project is to develop a new user interface (UI) and database schema using modern technology that will replace the current Role Maintenance request workflows (Create, Submit, approve, Process). The current Role Maintenance will be replaced with newer technology in order to meet additional controls and Role Maintenance activities on the OIM (Oracle Identity Manager) 11g. platform following Agile & SCRUM methodology.

Worked as Sr. Information Security Specialist/SCRUM Master whenever possible for this project.

My responsibilities included but not limited to the following:

Facilitated JAD sessions with multiple business lines and global development team in order to iron out blockers, and gather requirements for the business process automation activities

Organized and facilitated overall Release and Sprint Planning – including daily stand-ups, reviews/demos, and retrospectives.

Facilitated on creating Created Functional Specification: for each Release and components (includes: Defining screens, fields and Business Rules, Validation Rules, Policies and workflows adhering to audit requirements).

Participated in creating user stories, use cases, Application Screen Mockups

Organized and facilitated on: Sprint Planning, Backlog Grooming, User Story Writing – used VersionOne tool for this

Facilitated Design Review Session with stakeholders, incorporating feedback from them into the design document and updating development team regarding the changes to the design

Facilitated and Participated in the testing effort when the application is ready using HP Quality Center “Application Life Cycle Management” testing system.

Worked on following Process improvement projects and standardized templates for the team to use:

Analyzed and mapped current state process by creating process workflow model using Visio 2013

Identified gaps and opportunities existing processes

Recommended best practices for Future State

Additional Process Improvement Projects:

Urgent Termination Process

BAU SOD Data Sync Process

Overdue User Access Review

Overdue Compliance Training

User Role Transfer Process

Standardized processes/templates for future State:

Current State Process Narratives

Functional Specs

Meeting Minutes for JAD Session

Performance SLA

SOP Templates

Use Case Templates

Process Mapping Checklist

Test Plan Agile

Test Script

User Guide

Mar, 2016 – May 2016 GNet Group Roseville, MN

Sr. Project Manager/Program Manger

Worked as a Sr. Project Manager/Program Manager/SCRUM Master managing multiple BI (Business Intelligence) Projects that implement solutions based on Microsoft’s BI Platform (SQL Server 2012 Reporting Services, Analysis Services, Integration Services, Performance Point, SharePoint Server 2013 and MS Office) following Agile & SCRUM methodology

My responsibilities included but not limited to the following:

Managed multiple retail Agile projects as well as Waterfall projects where ever necessary SCRUM/Kanban techniques were applied

Organized and facilitated (as a SCRUM Master whenever needed) overall Release and Sprint Planning – including daily stand-ups, reviews/demos, and retrospectives.

Kept the team focused on the sprint priorities, business value and protecting the team from over committing

Helped team writing proper user stories,

Communicated team status/progress via Release/Sprint Burndown charts, story acceptance rate and defects to stakeholders on project status on a continuous basis

Developed project plans and schedules, prioritized requirements

Provided estimate to clients

Managed project scope, Schedule and budgets, while communicating project progress to upper management as well as to clients

Facilitated Stand-Up meetings, release planning, managed daily activities between global team as well as team within USA

Defined team roles and responsibilities

For waterfall projects, prepared Statements of Work, performing Risk Assessments, Project Plans, and Resource Plans.

Prepared and presented project weekly project status update including financials to clients as well as leadership team

Established change control process and supported change management program

Helped and assisted clients in User Acceptance Testing whenever needed

Identifying process improvements opportunities in key areas

Performed business current state analysis and providing future state best practices

Performed detailed documented current and future state PMO process and procedure in order to improve the existing PMO process

Created PMO process model using Visio 2016 Professional Version

April, 2015 – June, 2015 Capella St. Paul, MN

Sr. Business Analyst

Lead efforts on Front End Application Replacement Project on Agile environment:

IME (Intelligent Multimedia Environment) a Front End Web-based Application Replacement Project:

Identified current state processes of IME (Intelligent Multimedia Environment) applications (those were identified to be in-scope for the new application for this phase of the project)

Created workflow models for Current as well as Future State

Mapped current state processes while identifying opportunities to improve and constraints with the processes

Performed walkthrough with the SMEs and Business Owners to get sign offs on those processes

Defined and Recommended a Standardized Future State Governance process

Obtained approval from business and upper management to implement this process across the company.

Provided detailed documentations of newly defined and approved process for future reference

Responsive/Mobile Friendly Campus Project:

Created Functional design specification for Responsive/Mobile Friendly Campus project – The goal of the project was to provide students a mobile-friendly experience to do the activities (e.g. registering courses, checking on assignments, submitting assignment, interacting with instructors/other classmates, checking grade, for instructors to check in with students if they have any questions/concerns with their grade, courses etc.)

Tools I used for these projects:

VersionOne – is an all-in-one agile management tool built to support agile software development methodologies such as SCRUM, KANBAN, XP and Hybrid

Confluence – is a team collaboration software written in Java and mainly used to create, organize and discuss work and shared with the team

Visio 2013 – Used Visio 2013 to create process model

Jan, 2015 – Mar, 2015 Merrill Corporation St. Paul, MN

Sr. Business Analyst

Lead efforts for infrastructure projects: Removable Media Control and Java Workstation Discovery Projects following Agile as well as Waterfall methodology

Java Workstation Discovery Project (upgrading to most current version of Java):

Identified Number of applications that were dependent on Java for various business units

Created a survey questionnaire to collect information form users

Met with application owners and gathered detail information regarding application that are dependent on Java (e.g., Current version, number of users, etc.)

Created a repository (using Excel, plan to move it into an Access DB in future) to save the formation

Removable Media Device Control POC (Proof of Concept) Project:

Gathered and captured the current state process of how customer data is being processed (both inbound and outbound) for EUROPE business

Defined business requirement specifications and system requirements specification

Created use cases and test cases

Defined security profile for both outbound and inbound data access adhering Merrill’s security policies and standard

Reviewed the security profiles with the business owners

Worked on defining a future process of requesting security access

July, 2014 – Dec, 2014 US Bank Richfield, MN

Sr. Technical Consultant

Lead efforts for consolidation of Vendor Attorney Payee Code Consolidation Project as well as completed few process improvement projects in order to increase efficiencies and improve customer satisfaction within Mortgage Default and Bankruptcy area following Agile as well as Waterfall methodology

Process Improvement Projects:

Purged Loan History Project

Analyzed and mapped current state process by creating process workflow model using Visio 2010

Identified gaps and opportunities existing processes

Recommended best practices for Future State

Performed a Cost Benefit analysis between Current Sate Process and recommended Future State Process

Presented the findings to Business and Upper Management

Foreclosure Bankruptcy Set Up Project

Met with Subject Matter Experts to identify and capture current state process

Worked on automating future state process for Bankruptcy and Foreclosure division

Foreclosure Change Control Process

Identified and analyzed current state process

Recommended and implemented future state process

Vendor Attorney Payee Code Consolidation Project:

Identified existing business areas and systems within the Organization that will be impacted due to this code consolidation effort

Met with Business Owners to obtain confirmation on systems, applications, and reports that will be impacted

Completed an Impact Analysis report

Presented findings to business

Worked on process modeling of Bankruptcy Life Cycle between USB and NBS –a 3rd party vendor and Web Services process mapping between NBS-3rd party Vendor

Jan, 2014 – June, 2014 Green Tree Financial Services ST. PAUL, MN

Sr. Business Analyst

Lead efforts for consolidation of Loss Mitigation Framework Systems (Altare to LMF- home grown system) as well as multiple homegrown application enhancements projects.

Consolidation of LMF projects and Enhancement projects:

Identified current state processes in collaboration with subject matter experts and process owners

Defined and Prioritized current functionalities to be consolidated

Gathered and analyzed business requirements for new applications and enhancements

Identified and prioritized all the Non-GSE (Government Sponsored Enterprise) letters that are generated, produced and sent to borrowers within IIN to NCP (3rd Party Vendors)

Defined and prioritized Business requirement specification for enhancements

Reviewed requirements with both Development and QA team and obtain sign offs

Reviewed with Business and obtained sign offs

Performed change request following exiting control process within the organization

Trial Payment Processing Intent Validation project:

Completed research and assessment in order to initiate a new case

Wrote Business CASE

Presented the findings and business case to upper management

Audits Reports Analysis

Worked on internal audit reports identified scope, audit findings, management response and action items in order to work on enhancements and fix the highlighted problem identified by the auditors

In-Flight Modification automation Project:

Identified and prioritized all the existing Fannie Mae Streamlined Modification workflow to be automated

Defined and prioritized the triggers and events to be automated

Gathered and prioritized Business requirement specification

Feb, 2011 – Nov, 2013 Thomson Reuters (FTE) EAGAN, MN

Technical Project Manager/Lead Business Analyst, Project Management Office (PMO)

Responsible for leading cross-functional and cross-organizational projects that increased efficiencies, improved customer satisfaction, and drove revenue gains, while continuously improving process adhering to PMO best practices and methodology (Waterfall as well as Agile) and extensive experience with Lean Six Sigma

Mentored and provided guidance to junior Business Analysts as needed. Worked on taking initiatives in order to establish a Business Analyst Center of Excellence within PMO organization.

Worked on defining approach/methodology in providing Business Analysis services to other divisions

Defined process to meet user expectation

Defined and standardized project deliverables (Templates)

Led RFP Response

Helped Merger & Acquisition (M&A) division in order to streamline their processes and procedures

Provided and standardized M&A related template

Implemented C-Track E-Filing System (A Legal Case/Document Management System):

Developed and deployed product following Agile/SDLC methodology

Gathered requirements/write user stories in a JAD (Joint Application Development) session

Met with the product owner and the team in order to confirm priorities and discussed items in more details and break those works into tasks

Developed detailed functional specification documents that were used by the development and QA teams during construction and testing phases

Oversaw and monitored progress on complex and/or multiple projects relative to schedules, budgets and quality

Facilitated daily stand up meeting and helped resolves conflicts within the team if any

Helped product owner in creating and maintaining backlog

Create and maintain project schedules by developing project plans, estimating time requirements, allocating resources, establishing deadlines, monitoring milestone completion, tracking all phases/sprints of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts

Helped facilitating product demo/sprint review with the stakeholders

Facilitated lesson learnt/Sprint Retrospective sessions with the team and the stakeholders

Provided timely updates and elevate critical risks to project, management and senior-executive teams

Extensive knowledge and understanding of MS Office (MS Access, Word, Excel, PowerPoint, MS Project and Visio)

Proficient in Project Management methodology (Waterfall, SDLC, and Agile) and best practices

Through knowledge and experience of Project Management framework (Initiating, Planning, Executing, Monitoring and Controlling, and Closing)

Implemented multiple Global Process Improvement Projects following Lean Six Sigma methodology:

Identified current state processes in collaboration with subject matter experts and process owners in Manufacturing, Intellectual Property and Science division, Finance, New Product Development Division and Legal division

Analyzed and mapped current state process by creating process workflow models using Visio 2010

Identified gaps and opportunities existing processes

Recommended best practices for Future State

Conducted and facilitated FMEA (Failure Mode Effect Analysis) sessions with the subject matter experts and the upper management

Made presentation to upper management

Streamlined, standardized, and automated business processes

Implemented projects within the budget and time

Facilitated lesson learnt sessions with the team and the stakeholders

Sep, 2010 – Feb, 2011 Wells Fargo

Business Systems Consultant

Analyzed multiple financial source systems in order to map source to target data and present the outcome to stakeholders

Partnered with internal customer to gather and analyze Wells Fargo Financial data from a wide variety of source systems

Delivered estimate for the work effort to bring appropriate data into data warehouse and obtaining the sign offs in order to proceed with the project

Created source to target mapping document

Prepared technical requirements document and walkthrough the document with appropriate team members

Jan, 2010 – Aug, 2010 Wolters Kluwer Financial Services St. Cloud, MN

Senior Business Systems Consultant

Lead efforts for new application development as well as application enhancements for interfaces that connected multiple financial institutions. The purpose was to comply with regulation changes and requirements.

Gathered, reviewed, analyzed, high level requirements to create functional and non-functional specification documents

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