Service Rep Customer

Kiana Armstrong

*** ********* ***, *********, **, 14619 585-***-****) ****************@*****.***

Objective

To obtain full time employment in the Customer Service field while striving to grow within your company.

Experience

Medical Assistant 08/2021- 03/2023

Refilling Meds, scheduling procedures, confirming appts, rooming patients, taking vitals, scheduling appts

Harris Communications 11/2021- 8/2022

Handheld soldering, building radios and other equipment for US Army and Navy military services

Customer service rep, DOH NY contact tracer 01/2020 – 11/2021

Making outbound calls to customers who’s had or have been I contact with COVID-19, checking on the status of their symptoms, and making sure they are quarantine to keep us all safe.

Carrier Driver Courier Distribution Systems (CDS) 08/2019 to11/2019

Loading packages from the warehouse into the delivery van. Deliver packages to the correct address in a timely manner. Debrief with supervisor.

Customer Service/Sales Representative, Account Manager Time Warner Cable – 10/2014 to 12/2015

Answered inbound calls to support customers' needs. Provided first level technical support for cable, phone, and internet. Responsible for returning emails/calls to potential upgrading customers.

Customer Service/Sales Representative Dial America – 01/2014 to 06/2014

Answered inbound calls in support of customers' needs. Processed billing, cancellations, product/ feature upgrades, etc. Assisted customers with purchasing new mobile devices and accessories

Volunteer work- 09/2005-2007 ABC Headstart – Reading to kids, helping them set up for lunch, taking walks, home visits, helping parents find resources, FSA

Education

July 2018

GED Monroe 2 Boces

Skills

Great! Communication skills and social skills

Very patient with active listening skills Good at problem solving and negotiating

Multitask Working at a fast pace

I like reading and writing a lot I’m very artistic I love to sing and always willing to help others. I volunteer for ABC with children at early Pre-k love to work with kids. I do a lot of yoga on my free time and spend lots of time outside with my children always have been a people’s person and I talk a lot most of time. Enjoy meeting new people getting introduced to new things.

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