Data Entry Administrative Assistant, Customer Service Representative

FELICIDAD LOPEZ

**************@*****.*** 860-***-**** New Britain, CT 06053

Dedicated and focused with a Paralegal certification who excels a prioritizing, completing multiple tasks, simultaneously and following through to achieve goals. With experience in answering a high volume of incoming e-mails/calls and any office related tasks. Organized and results driven professional with ability to improve productivity and build cohesive teams. Fluent and highly proficient in Spanish with the abilities of reading, writing, and speaking. Highly effective at working with diversified groups. Core atributes Dispute Resolution Productivity Improvement Cross-cultural Communication Administrative Processes Customer Relations Sales Strategies Information Management Hardworking and reliable customer representative with strong ability in customer communications and sale order management. Offering work ethic, adaptability and critical thinking. Highly organized, proactive and punctual with team-oriented mentality.

Bilingual

Filing

Payment processing

Customer service

Data entry

Administrative support

Process improvement

Communications

Invoice preparation

Team building

Legal documentation and reporting

Office management

MS Office proficient

Order and request filing

Multi-line switchboard

Processed customer account changes, using Distribution 1. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Documented conversations with customers to track requests, problems and solutions.

Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.

Obtained customer information from phone calls and email communication and entered in into Dist. one to update internal records. Verified client information and validated data before creating shipping paperwork and internal documents.

West Hartford Housing Authority, SNI

West Hartford, CT

File Clerk

04/2018 - 06/2018

Close files electronically and Physically Tracks Packages and Mail Provide and assist clients with foreclosure documents.

Maintain and update task list on each file.

Complete and deliver daily reports to supervisor Other duties as assigned.

Rosenthal Law Firm

Legal Secretary

09/2017 - 11/2017

Organized and prioritized case loads of the aĴorney Responded quickly to client calls and inquiries, asking open-ended Summary

Skills

Experience

Joy Accessories, Inc. New Britain, CT

Customer Sales representative

08/2019 - 01/2022

questions to deliver applicable information.

Drafted correspondence and submitted all materials to appropriate parties.

Consulted with clients, witnesses and legal professionals to define and document case details.

BendeĴ & McHugh, P.C New Britain, CT

Administrative Assistant

02/2016 - 06/2017

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

Diligently performed administrative tasks including answering phones, greeting clients, scheduling appointments and making travel arrangements.

Revised documents, organized travel arrangements, submiĴed billable hours and coordinated court documentation for timely filings. Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations. Submitted electronic filings and organized court materials, schedules and actions.

Trained new employees on office equipment and job duties. Provided administrative support and conducted research to assist attorneys in civil litigation preparation.

Branford Hall Institute Southington, CT

Paralegal Program completed Certified Paralegal

Bilingual, fluent in English and Spanish

Education and Training

Languages

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