Construction Clean Customer Service

Sergio Lopez

******.*********@*****.*** ● Newark, CA ● 510-***-**** ● linkedin.com/in/wolfpack3

Summary:

Results driven and highly motivated professional with extensive experience in business development, account management, and project coordination. Skilled in identifying and executing strategic plans, building and maintaining strong relationships with clients, and delivering exceptional customer service.

Professional Experience:

Account Manager-Alom Technologies

March 2022 - March 2023

Tools/ Certifications: Intuitive ERP, Slack Channel, Microsoft Teams, Zoom As an Account Manager, I have a proven track record of driving business growth and building strong relationships with clients. I excel at identifying client needs and providing tailored solutions to meet their goals. My experience in developing and executing strategic account plans resulted in a 20% revenue growth and increased customer retention. I am a skilled communicator and collaborator, with a strong focus on delivering exceptional customer service. Installation Coordinator-Empire Today

August 2018 - March 2022

Tools/ Certifications: Microsoft D365, Siebel CRM, Forklift certified Class IV and V lift trucks, Microsoft Teams, Zoom

I specialized in managing complex installation projects with a focus on timely delivery and high quality standards. Through effective communication, cross-functional coordination, and proactive problem-solving, I successfully delivered projects across multiple sites. I am adept at managing project timelines, tracking progress, and ensuring seamless execution from start to finish. With a strong attention to detail and the ability to stay organized in high-pressure situations, I have consistently earned high marks for customer satisfaction. Enterprise Account Manager-RealScout

October 2016 - December 2017

Tools/ Certifications: Sales Force, Tableau, Slack Channel, Microsoft Teams, Zoom In my role as an Enterprise Account Manager, I successfully launched accounts across 10+ states and 20+ markets. During my time as Enterprise Account Manager, I managed all launches, which supported customers with up to 8K end-users. I provided live training, handbooks, video webinars, and ongoing support to help facilitate adoption. I also supported over 100 enterprise accounts, ensuring any issues were resolved promptly.

(Experience continued)

Retirement Plan Administrator-ATPA (Associated Third Party Administrators) June 2015 - October 2016

Tools/ Certifications: Internal CRM and fund database I managed 7 Taft Hartley Pension Funds with a caseload of 30 to 40 cases weekly, where I was responsible for assessing beneficiary retirement plan eligibility with a high focus on customer service.

Sr. Energy Consultant-SolarCity

April 2014 - May 2015

Tools/ Certifications: Sales Force

During my time at Solar City as a Senior Energy Consultant, I focused on building strong relationships with clients through exceptional customer service and a consultative approach to sales. By understanding the unique energy needs of each client, I was able to provide tailored solutions and recommendations that met their goals. I am proud to say that a significant portion of my business came from client referrals, which speaks to my ability to establish trust and deliver results. By combining my product knowledge with a commitment to delivering exceptional service, I helped drive sales and build the Solar City brand in the competitive solar energy market.

Business Development Manager-Impec Group

March 2010 - June 2013

Tools/ Certifications: Sales Force

At Impec Group, I played a pivotal role in building the construction clean-up division of the business. As a Business Development Manager, I worked closely with the team to identify new opportunities and develop strategic plans to expand our service offerings. Through my extensive industry knowledge and expertise, I was able to successfully cultivate relationships with key stakeholders and secure new business partnerships. I also collaborated with cross-functional teams to ensure the successful delivery of projects and the highest level of customer satisfaction. Thanks to my efforts, Impec Group was able to establish a strong presence in the construction clean-up market, leading to increased revenue and continued growth for the company.

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