Customer Service Sales
Resume:
LORIE ALTAZAN
***** ********* ***, ************, ** 70769 225-***-****
********@*****.*** www.linkedin.com/in/lorie-altazan
Dynamic and experienced commercial sales leader who understands the importance of effective collaboration with teams and executives across an organization to grow the business and develop personnel. Professional, accountable and results driven. Expert at operations management and customer service.
SKILLS
Industrial/Commercial service contract Sales
Business growth
Managing teams
Customer service
New office start up
Positioning/Closing sales
Project Sales, Estimates & Management
Large/small account management
DISC profile communications skills
Overall GPM percentage management
Planning, Scheduling and Operations Management
EXPERIENCE
April - July 2022
GENERAL MANAGER OF BUILDING TECHNOLOGIES GROUP
CIS - Commercial Industrial Sales, Baton Rouge, La.
Responsible for managing and growing their HVAC, Cooling Tower Group, and BAS Service groups.
Jan 2021 - March 2022
REGIONAL DIRECTOR OF SERVICE OPERATIONS
Bernhard, Baton Rouge, La.
Responsible for Baton Rouge, Houston, Dallas, and Midland TX offices of service operations.
May 2019 - 2021
BUSINESS UNIT MANAGER
Bernhard, Baton Rouge, La.
As the service business and O&M contracts increased, I was promoted to area Business Unit Manager. Our revenue grew from 6M to over 9 M and operations personnel grew to forty persons.
May 2017- May 2019
SERVICE OPERATIONS MANAGER
Bernhard, Baton Rouge, La.
Hired specifically to change their service department to its own P/L cost center. Started with eleven techs, one dispatcher with 2.5 M yearly revenue @ 33% GM. Grew to seventeen techs, two plant managers, one dispatcher, one AR person, five stationary building operators, one service manager, one salesperson. Finished 2019 over 8M in revenue at 38% GM.
May 2015 - May 2017
SENIOR SERVICE SALES EXECUTIVE
Polk Mechanical, Houston, TX
Selling service maintenance Industrial/Commercial contracts and mechanical retrofit projects. Sold the largest industrial service contract for Polk $166K renewable for three years. Sold the largest mechanical energy retrofit project for Polk $1.2M. Won 2016 Polk Mechanical Top Maintenance Service Salesperson Award for the entire company.
February 2014 - March 2015
LOCATION MANAGER
Savard Labor and Marine Personnel, Lake Charles, La.
Hired with the specific purpose to open a branch office in Lake Charles. The first-year weekly revenue goal was to revenue 25-30k per week by the end of the first year. Our first 6 months we are averaging 55-65k per week which is the best office opening in Savard’s history. Found and established new customer base then recruited new personnel staff to fill needs of new customers in the construction and manufacturing markets.
August 2005 – January 2014
GENERAL MANAGER
Star Service Inc., Lake Charles, La.
Hired with the specific purpose to open a branch office in Lake Charles, La. Responsibilities include hiring all staff, oversee sales and operations management, profit, and loss. Grew Star Service’s business revenue in Lake Charles from $680K at 14% GPM to $2.5M at 35% GPM.
1998 - 2005
INDUSTRIAL ACCOUNT SALES REPRESENTATIVE
Johnson Controls Inc.
Industrial Account Sales Rep transitioned from Service Manager for the Baton Rouge area. Achieved service contract revenues totaling over $2M each year. Awarded most profitable service team for our five-state region for two consecutive years. Earned the JCI National Merit Award for world class customer satisfaction. Transitioned into Industrial Service Sales in 2002. Secured over $3.5 M in renewable service contracts with another $500K in projects and retrofits. Customers included ExxonMobile, Georgia Pacific, Copolymer Corp., and Tembec Corp. Won the Masters Sales Award for JCI two of the three years in sales.
EDUCATION
Louisiana State University - over one hundred credit hours, no degree
IBEW Electrical Training 4-year course
Istrouma High School, Baton Rouge, LA
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