Service Rep Support Specialist, Executive Assistant, Data Entry

CHELSEA HINKLE

678-***-**** CELL

***************@*****.***

Objective

A highly motivated and adaptable individual with close to 10 years of experience in showcasing excellent time management and organization. Alongside demonstrating strong interpersonal, organization and communication skills with a keen ability to multitask a variety of challenges and responsibilities. While being focused on building and maintaining excellent and productive relationships.

Skills and Proficiencies

● Microsoft

● Smartsheet

● Planning and Scheduling

● Written Communication

● Customer Service

● Assisting

● Leading and Training

● Open Minded

● Strong organization and analytical skills

● Hubspot

● Time Management

Experience

ThreadStudio (Formally known as EZPrints): Customer Success Lead, Account Manager June 2018 to January 2023

● Act as primary customer advocate and handle all customer escalations in a timely manner.

● Submit new orders for customers due to various reasons.

● Act as a liaison between customer(s) and internal team(s) when needed to ensure customer satisfaction.

● Provide follow-ups on inquiries that may need extra attention.

● Over-achieving daily goals of answered and/or completed customer contacts.

● Proactively identify places of improvement and suggest new practices/procedures over multiple departments.

● Develop and maintain positive customer relationships.

● Provide detailed spreadsheets to customers showing product, pricing, tracking information, etc using multiple systems to gather needed/requested information.

● Prepare and maintain customer specific spreadsheets detailing various information for internal teams using multiple systems to gather needed/requested information.

● Provide training for new CSRs and become their main POC .

● Review and approve/dispute monthly charge backs from customers before submission to Finance.

● Assist Finance with customer related billing.

● Attend and lead weekly/biweekly/monthly customer calls.

● Assist in creating new policies and/or refining existing policies. Additional Experience

OmniMetrix: Client Services and Administrative Support Specialist Capital City Mechanical: Customer Service Rep, Receptionist Piedmont Asset Management: Executive Assistant

HavenBrook Homes: Executive Assistant

Education

Athens Technical School

Loganville High School

Contact this candidate