Service Representative Mail Processing
Resume:
Andres Contreras
GUEST SERVICE REPRESENTATIVE
Sahuarita, AZ 85629
******.************@*****.***
Work Experience
GUEST SERVICE REPRESENTATIVE
Making Guest Reservations
**** ** *resent
Night Auditor, Settling Batch Accounts and Pending Accounts, Closing the Day, Answering Telephone Calls, Setting the Breakfast Setup and Opening the Breakfast Buffet. Folding Towels and Pillow Cases and Answering and Solving Guest Complaints.
GUEST SERVICE REPRESENTATIVE
HOLIDAY INN EXPRESS
2014 to 2016
Making Guest Reservations, Night Auditor, Settling Batch Accounts and Pending Accounts, Closing the Day, Answering Telephone Calls, Setting the Breakfast Setup and Opening the Breakfast Buffet. Folding Towels and Pillow Cases and Answering and Solving Guest Complaints. TRANSPORTATION COMMUNICATIONS ASSISTANT
TCU/IAM UNION
2013 to 2013
2013
• Creating Templates, Filing Paperwork, Accounting Math, Troubleshooting Computer Errors, Creating Excel Worksheets
OFFICE ASSISTANT
FRED G ACOSTA JOB CORPS CENTER
2012 to 2013
Creating Templates, Filing Paperwork, Accounting Math, Troubleshooting Computer Errors, Creating Excel Worksheets, Mail Processing, Sorting Files, Completing Invoices, and Making Budgets, Making sure work orders are marked as pending or complete.
Education
TRANSPORTATION COMMUNICATIONS ASSISTANT
HUBERT H HUMPHREY JOB CORPS CENTER - Saint Paul, MN 2013
FRED G ACOSTA JOB CORPS CENTER - Tucson, AZ
2013
SAHUARITA HIGH SCHOOL - Sahuarita, AZ
2012
Skills
• EXCEL (2 years)
• POWERPOINT
• WORD
• BILINGUAL
• PUNCTUAL
• Software Troubleshooting
• Guest Services
• Active Directory
• Troubleshooting
• Computer Networking
• Help Desk
• Network Support
• LAN
• Technical Support
• Microsoft Windows
• Operating Systems
• Remote Access Software
• Desktop Support
• Microsoft Windows Server
• Computer Hardware
• Guest Relations Experience
• System Administration
• Android
• VPN
• VMWare
• WAN
• Spanish
• Microsoft Outlook
• Customer support
• Communication skills
• Microsoft Excel
• Microsoft Office
Assessments
Basic attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Expert
June 2022
Demonstrating customer service skills in a call center setting Full results: Expert
Medical receptionist skills — Highly Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Scheduling — Expert
June 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert
Bookkeeping — Completed
June 2022
Calculating and determining the accuracy of financial data Full results: Completed
Work style: Reliability — Highly Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Administrative assistant/receptionist — Familiar
October 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Delivery driver — Expert
January 2023
Interpreting instructions or signs and solving problems Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills & Abilities
• Bilingual
• Microsoft Certified Word, Excel, PowerPoint, Access
• IC3 Certified (Internet Core Competency)
• OSHA-10 Certified
• Multi-task
• Troubleshoot (Guest Complaints, Computer Software or Hardware)
• Punctual
• Dependable/Reliable
• Honest/Respectful
• Computer Knowledgeable
• Quick Learner
• Knowledgeable in PMS Programs (Opera, OneTech, Skytouch, Protobase, Shift 4)
Contact this candidate