Andres Contreras

GUEST SERVICE REPRESENTATIVE

Sahuarita, AZ 85629

adxa4j@r.postjobfree.com

+1-520-***-****

Work Experience

GUEST SERVICE REPRESENTATIVE

Making Guest Reservations

**** ** *resent

Night Auditor, Settling Batch Accounts and Pending Accounts, Closing the Day, Answering Telephone Calls, Setting the Breakfast Setup and Opening the Breakfast Buffet. Folding Towels and Pillow Cases and Answering and Solving Guest Complaints.

GUEST SERVICE REPRESENTATIVE

HOLIDAY INN EXPRESS

2014 to 2016

Making Guest Reservations, Night Auditor, Settling Batch Accounts and Pending Accounts, Closing the Day, Answering Telephone Calls, Setting the Breakfast Setup and Opening the Breakfast Buffet. Folding Towels and Pillow Cases and Answering and Solving Guest Complaints. TRANSPORTATION COMMUNICATIONS ASSISTANT

TCU/IAM UNION

2013 to 2013

2013

• Creating Templates, Filing Paperwork, Accounting Math, Troubleshooting Computer Errors, Creating Excel Worksheets

OFFICE ASSISTANT

FRED G ACOSTA JOB CORPS CENTER

2012 to 2013

Creating Templates, Filing Paperwork, Accounting Math, Troubleshooting Computer Errors, Creating Excel Worksheets, Mail Processing, Sorting Files, Completing Invoices, and Making Budgets, Making sure work orders are marked as pending or complete.

Education

TRANSPORTATION COMMUNICATIONS ASSISTANT

HUBERT H HUMPHREY JOB CORPS CENTER - Saint Paul, MN 2013

FRED G ACOSTA JOB CORPS CENTER - Tucson, AZ

2013

SAHUARITA HIGH SCHOOL - Sahuarita, AZ

2012

Skills

• EXCEL (2 years)

• POWERPOINT

• WORD

• BILINGUAL

• PUNCTUAL

• Software Troubleshooting

• Guest Services

• Active Directory

• Troubleshooting

• Computer Networking

• Help Desk

• Network Support

• LAN

• Technical Support

• Microsoft Windows

• Operating Systems

• Remote Access Software

• Desktop Support

• Microsoft Windows Server

• Computer Hardware

• Guest Relations Experience

• System Administration

• Android

• VPN

• VMWare

• WAN

• Spanish

• Microsoft Outlook

• Customer support

• Communication skills

• Microsoft Excel

• Microsoft Office

Assessments

Basic attention to detail — Proficient

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Expert

June 2022

Demonstrating customer service skills in a call center setting Full results: Expert

Medical receptionist skills — Highly Proficient

June 2022

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Scheduling — Expert

June 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert

Bookkeeping — Completed

June 2022

Calculating and determining the accuracy of financial data Full results: Completed

Work style: Reliability — Highly Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Administrative assistant/receptionist — Familiar

October 2022

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Delivery driver — Expert

January 2023

Interpreting instructions or signs and solving problems Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills & Abilities

• Bilingual

• Microsoft Certified Word, Excel, PowerPoint, Access

• IC3 Certified (Internet Core Competency)

• OSHA-10 Certified

• Multi-task

• Troubleshoot (Guest Complaints, Computer Software or Hardware)

• Punctual

• Dependable/Reliable

• Honest/Respectful

• Computer Knowledgeable

• Quick Learner

• Knowledgeable in PMS Programs (Opera, OneTech, Skytouch, Protobase, Shift 4)

Contact this candidate