Nekicia Copling

**** ****** ***** **

Virginia Beach, V.a 23452

757-***-****

Overview: Dynamic sales professional with 13 years experience in selling new and used vehicles foreign and domestic. Extensive knowledge of standard car sales policies and procedures. Familiar with DMV forms, titles, and tags. 4 years direct sub prime lending experience which includes building and maintaining relationships with banks and finance Institutions. Great customer service and leadership skills. Work well independently or with others. Effective at overcoming objections to close the sale to increase revenue for the business. Objective: Aggressive sales professional with great work ethic ready to advance my career with a reputable company utilizing my extensive knowledge and experience working in the car sales industry. Seeking a position that will utilize my creative talents, and commitment to excellence. Sales skills include but not limited to great customer service, Effective closing techniques, Commitment to learning all product knowledge, Understanding customer needs and over coming objections to close the sale. Ability to achieve excellence as well as set and reach all goals expected. Work experience:

Feb. 2020-Jan.2022

Buckner Barber School

Position: Admissions Representative

Duties:

● Customer relations duties

● Interviewing prospective students for enrollment

● Guiding students through the admitting process

● Organizing students files for compliance

● Conducting interviews for prospective new starts

● Completing paperwork for new class start

● Performing administrative task and office duties

● Setting appointments for prospective students

● Following up with potential leads

Feb. 2016-Jan.2020

Hall Automotive

Position: Sales Associate

Duties:

● Prospecting for new customers

● Posting and advertising available vehicles for sale

● Scheduling appointments

● Providing customers with information on prospective vehicles

● Analyze credit reports and discuss financing options

● Helping customers gather the correct documents needed for financing

● Assisting customers on test drives to demonstrate features and benefits of vehicles

● Qualify customers by building rapport and understanding customers expectations

● Work closely with finance manager to structure deals

● Disclose all documents and contract for financing

● Overcoming objections and closing the sales

● Follow up with customers for customer satisfaction and maintain customer retention Dec. 2013- Jan. 2016

Heritage Motor Company

Position: Sales Associate

Duties:

● Prospecting for new customers

● Posting and advertising available vehicles for sale

● Scheduling appointments

● Providing customers with information on prospective vehicles

● Analyze credit reports and discuss financing options

● Helping customers gather the correct documents needed for financing

● Assisting customers on test drives to demonstrate features and benefits of vehicles

● Qualify customers by building rapport and understanding customers expectations

● Work closely with finance manager to structure deals

● Disclose all documents and contract for financing

● Overcoming objections and closing the sales

● Follow up with customers for customer satisfaction and maintain customer retention Nov. 2009- Nov. 2013

M&M Motors

Position: Owner/Operator

Duties:

● Managing the daily operation of the business

● Posting and advertising vehicles for sale

● Assisted sales staff with structuring all finance deals

● Receipt all money for sales transactions

● Maintain inventory for quality control

● Supervising small staff on a daily basis

● Buying all vehicle at auction for resale for the business

● Developing and maintaining relationships with banks and finance institutions

● Prepare all titles and associated paperwork for each sales transaction

● Working closing with banks and financing institutions to get deals funded in a timely manner

● Contracting all finance deals for funding

● Follow up with customers for customer satisfaction and maintain customer retention

● Keep abreast of new DMV policies and procedures

Jan. 2007- Oct. 2009

Calvary Cars & Service

Position: Sales Associate

Duties:

● Prospecting for new customers

● Posting and advertising available vehicles for sale

● Scheduling appointments

● Providing customers with information on prospective vehicles

● Analyze credit report and discuss financing options

● Helping customers gather the correct documents needed for financing

● Assisting customers on test drives to demonstrate features and benefits of vehicle

● Qualify customers by building rapport and understanding customer expectations

● Overcoming objections and closing the sales

● Follow up with customers for customer satisfaction and maintain customer retention Jan. 2006- Dec. 2006

Access Mortgage KOD Inc.

Position: Loan officer

Duties:

● Prospecting for new customers

● Assist residential customers with determining there financing needs

● Analyze and review applicants credit report to determine financing options available

● Schedule appointments to access applicants income and finances

● Help customers gather correct documents needed for financing

● Review loan agreements and good faith estimates with applicants

● Help applicants compute payment schedules and budget analysis

● Assist underwriter with packaging loans for customers

● Overcome objections and closing the sale

● Disclosing all signed documents and contracts with applicant

● Build rapport and answer questions to maintain customer satisfaction

● Follow up with customer to maintain customer retention

● Keep abreast of federal laws regulating truth in lending practices Jan. 2004- Dec. 2005

A&G Select Imports

Position: Sales Associate

Duties:

● Prospecting for new customers

● Scheduling appointments

● Providing customers with information on prospective vehicles

● Assisting customers on test drives to demonstrate features and benefits of vehicles

● Qualify customers by building rapport and understanding customers needs

● Disclose all documents and contract for financing

● Overcoming objections and closing the sale

● Follow up with customer for customer satisfaction and maintain customer retention Education:

Phoebus High School, Diploma 1985-1989

Christopher Newport University, Associates Degree Marketing 1990-1993 Sales Training:

New car sales training class 2004

Virginia salesman license exam 2004

Loan originator/ Processor training program & exam 2006 Power point sales training program & exam 2007

Applied concepts elite training program 2007

Virginia dealer/ Operator license & exam 2009

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