Kara Hammond

Excellent Remote Agent

Denham Springs, LA 70706

adxa3y@r.postjobfree.com

+1-859-***-****

Offering over 16 years' experience in administrative secretarial job duties. Highly Motivated. Adaptable to a wide variety of people and situations. Skilled at utilizing tools to optimize Sales, Marketing, and customer loyalty. Excellent in time management, Strong Interpersonal, organizational and communication skills. Self-confident. Computer literate. Highly creative, neat professional appearance and demeanor. Works well under pressure and independently or with others. Fast learner. Great work ethic. Husband was in the military and I worked and maintained a job at each station we were sent to. Authorized to work in the US for any employer

Work Experience

Transaction Coordinator

First Choice Mortgage LLC - Denham Springs, LA

November 2017 to February 2023

Provides administrative support to the owner. Maintain spreadsheet and follow up with clients to make sure all needs are met. Upholds proper function of all equipment in the office. Help budget by maintaining cost on supplies. Creates packets for escrow transactions, interpreting contracts, filling, handling data entry and scanning. Manages loan portfolios with regard to credit quality and administration and portfolio performance. Coordinate and manage marketing to current clients and potential customers in a timely manner. Answer phones and maintain files. Greeting clients and customers. Marketing on all social platforms. Schedule appointments for owner and clients. Remote Bank CSR Agent

TTEC - Denham Springs, LA

April 2020 to April 2022

1. Remote Fraud Agent for Bank Of America contracted through TTEC. Call center experience with exemplary attention to detail, compliance and licensing. Working in fast pass environment with multiple systems .

• Performed data entry for customer information

• Managed client records

• Set up client appointments

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from clients

• Resolved customer information and complaints

• Responded to claim inquiries

• Responsible for tracking and maintaining inventory Customer Service Representative

Marlin Works LLC - Corpus Christi, TX

2012 to 2015

Provided outstanding customer service through both oral and written communications. Maintained existing customer relationships and worked to create new customer accounts. Accounts Receivable/ Payable. Received and processed orders for production. Packaged and shipped out orders. Addressed all client inquiries and concerns in a businesslike and timely manner. Handled printing machine. Administrator Assistant

Colony Cove Retirement Community - Parrish, FL

2010 to 2012

Received and mailed out delinquencies and collections statements & invoices, received phone calls, collected monies from past due /unpaid rentals. Handled Legal matters by mailing out 5 day demand letters, legal notices not involving evictions, public records searches (civil or criminal cases & probates). Process necessary paperwork for Eviction proceedings. For NSF Checks, make copies of bank statements,

& checks, enter information into MA, then send out a notification to the resident showing the amount due including the NSF fee and probable late fee. Make nightly deposits. Notary. Update files for residents. Fill in as needed. Update all insurance forms. Review and update all necessary reports for the Manager. Golf Club Manager

Tennessean Golf Club - Springville, TN

2006 to 2010

Directed and managed the day to day operations of the club house. Coordinate, managed and supervised a team of 7 employees, Reported to owners Profit and loss, help lead business development and marketing efforts which expanded customer base and introduced new products, Payroll, Set up and directed Tournaments, Managed customer service, which promoted enduring relationships with a diverse clientele, Identified areas of opportunity and money growth /lost in products, Preformed many Multi- functional roles, Implementing clientele requirements and implementing solutions for the owners, Responsible for making the daily bank deposits, Is knowledgeable in POS software such as Jonas & Fore, Reservation. Coordinated Tee Times Schedules, Hosted Banquets and Parties. Receptionist

A & E Financial Advisors - Gainesville, FL

2005 to 2006

Answered Multi Phone Lines, Sort and distributed mail. Created & Maintained Microsoft Excel Spreadsheets, Billed Tenets Monthly, Ran Errands, Maintained Order and Neatness of office. Accounts Payable Clerk & Receptionist

Guyan & Golf Country Club - Barboursville, WV

2003 to 2005

Collected money & Posted Payments on Accounts, Answered Phones, Set up New Accounts, Meet with the needs of the public, and Closed and finalized Accounts, made daily deposits daily, and Balanced out spreadsheets daily. Record keeping

Education

High School Diploma

Bronson High School

1991

Skills

• Multi-line Phone Systems

• Office Management

• Management

• Team Management

• Accounts Receivable

• Accounts Payable

• Administrative Experience

• Escrow

• Computer Literacy

• Fair Housing Regulations

• Personal Assistant Experience

• Payroll

• Front Desk

• Microsoft Office

• Typing

• Financial Report Writing

• Underwriting

• Property Management

• Research

• Quicken

• Loan officer experience

• Loan origination

• Banking

• Account Management

• Merchandising

• Sales

• Customer support

• Help desk

• Customer service

• Live chat

• Conflict management

• Salesforce

• Technical support

• Microsoft Access

• Communication skills

• Negotiation

• Data entry

• Organizational skills

• Schedule management

• Google Docs

Assessments

Receptionist — Highly Proficient

March 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Customer service — Expert

October 2021

Identifying and resolving common customer issues

Full results: Expert

Customer service — Expert

October 2021

Identifying and resolving common customer issues

Full results: Expert

Customer focus & orientation — Highly Proficient

October 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service manager — Highly Proficient

May 2020

Managing customer service representatives and resolving customer issues. Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

October 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Highly Proficient

October 2022

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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