Medical Assistant Customer Service
Resume:
Tiara Collins
Registered Medical Assistant - Southern Spine and Pain
Stone Mountain, GA adxa3p@r.postjobfree.com
Ambitious Registered Medical Assistant looking to add value to a fast paced medical setting. Able to accurately perform various medical office functions as well as back office, while providing courteous customer service to patients at all levels.
Work Experience
Medical Assistant
Emory Healthcare - Atlanta, GA May 2019 to Present
Registered Nursing Assistant
Private Duty
October 2012 to Present
Assist a personal client with daily living activities such as bathing, cooking, cleaning, social activities.
Registered Medical Assistant
Southern Spine and Pain June 2013 to July 2015
Triage patients
•Assist Doctor or PA with surgical procedures
•EMR
•Phone nurse
•Vital signs
•Rx refill
•Prior authorizations on medications
•Changing medication errors or wrong dosages on medication scripts
•Set up for surgical procedures
•Assist with helping patients understand and stick to a multidisciplinary contract with the practice.
•Start IVs
•C-arm x-ray
•Limited Ultra sound use
•Traveling Medical assistant
Receptionist/ Medical Assistant
Access Wellness Group
January 2011 to September 2012
Check patients in and verify insurance and other information
•Collect co-pays and file insurance claims
•Schedule patient appointments for routine services and acute visits
•Perform opening and closing procedures
•Answering a multi phone line system
•Entering demographic data into computer
•EMR experience
•Prior Authorizations for medications
•Call in prescription refills
Medical Assistant - Externship
Access Wellness Group June 2012 to July 2012
Gathered relevant medical information from patients in preparation for comprehensive examinations
•Monitored vital signs including blood pressure, weight, heart rate and oxygen levels
•Performed urinalysis and pregnancy testing; glucose, strep, and stress testing
•Prepared examination rooms for procedures
•Assisted with filling and pulling of charts
•Prior Authorizations on medications
•Medication refills
•Urine Analysis
•Stress Test
Registered Nursing Assistant
UK Chandler Medical Center August 2010 to January 2011
Received the Gold Heart Award for best Nursing Assistant
•Became a master user of all tutorial equipment in the office
•Assisted intensive care patients with activities of daily living
•Assisted nurses with the care of critically injured patients
Medical Assistant
Complete Medical Health Care - Decatur, GA August 2021
•Assisted in minor procedures
•Measured accurate vital signs
•Contacted patients for appointment reminders
•Recorded patient history
•Assisted with charting
•Cleaned patient rooms
Education
Medical Assistant
College for Technical Education - Lexington, KY November 2011 to August 2012
Skills
•CPR
•EKG
•EMR
•Patient Care
•Vital Signs
•Medical Office Experience
Certifications and Licenses
CPR Certification
Assessments
First Aid — Highly Proficient
July 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Highly Proficient
Attention to Detail — Completed
August 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer Service Skills — Highly Proficient
August 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Medical Terminology — Highly Proficient
May 2019
Understanding and using medical terminology Full results: Highly Proficient
Durable Medical Equipment Manager — Proficient
August 2019
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Organizational Skills — Proficient
July 2019
Arranging and managing information or materials using a set of rules. Full results: Proficient
Nursing Skills: Patient Focus & Orientation — Highly Proficient
October 2019
Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.
Full results: Highly Proficient
Nursing Aide Skills — Expert
August 2019
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert
Verbal Communication — Highly Proficient
October 2019
Speaking clearly, correctly, and concisely Full results: Highly Proficient
Electronic Medical Records: Best Practices — Highly Proficient
October 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
Medical Billing — Proficient
November 2020
Understanding the procedures and forms used for medical billing Full results: Proficient
Work Style: Conscientiousness — Expert
November 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Medical Terminology — Proficient
September 2020
Understanding and using medical terminology Full results: Proficient
Electronic Health Records: Best Practices — Proficient
August 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Call Center Customer Service — Proficient
November 2020
Applying customer service skills in a call center setting Full results: Proficient
Work Style: Reliability — Highly Proficient
November 2020
Tendency to be dependable and come to work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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