Ramp Service Agent

NICK CVETANOVIC

*** ****** ******* *****

BROADVIEW HTS, OHIO 442146 USA

MOBILE: 440-***-****

**************@*****.***

OBJECTIVE

A broad–based, high energy and results oriented Manager with many years of experience through increasingly critical assignments involving sales & marketing, strategic planning & business development, program management, supply chain management and manufacturing operations.

CAREER SUMMARY

Ambitious senior Manager with a strong strategic vision demonstrating expertise in innovative business development and leadership. Dynamic manager committed to cost-effective utilization of resources while simultaneously delivering top quality expectations. Results driven and strong ability to unify a Team and achieve key performance indicators through culture creation and sustainment, team building, development, and motivation ultimately resulting in the company success.

PROFESSIONAL EXPERIENCE January 2023 to Present

Swissport Cleveland, Ohio USA

Ramp service agent at Cleveland Hopkins International Airport for Spirit Airlines and Frontier Airlines is to provide all necessary and required under-wing ground support services as contracted by the customer. Marshall aircraft during arrival and departure. Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies. Unload wheelchairs and child strollers and deliver to designated location. Deliver passenger luggage to claim area and unload onto conveyor system. Deliver air cargo to appropriate recipient. Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, baggage carts, cargo dollies and passenger vans. Collect and load mail, live animals, wheelchairs and child strollers onto aircraft. Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found. Report all equipment malfunctions to the appropriate supervisor/manager. Comply with all federal, state, municipal, airport authority and carrier security requirements. Received SIDA badge by passing an employment background check, a Security Threat Assessment, and a fingerprint-based criminal history record check, which covers the previous 10 years to allow me access inside and outside the A319, A320 & A321 Airbus aircraft.

January 2022 to October 2022

OMNI FASTENERS- Gexpro Services Broadview Heights, Ohio USA

Program Manager

OMNI Fasteners-Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. I have direct contact with my customer accounts weekly on existing and future orders. Handle multiple customer inquiries weekly, process orders in the QAD software and resolve customer issues promptly. Secure market level pricing feedback from customers and provide many quotations and/or proposals. Expedite backorders to maximize fill rates and customer satisfaction. Demonstrated knowledge of distribution or other sales environments. Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups. Strong written and verbal communication skills. Good team player. Strong organizational skills. Ability to work efficiently and meet tight deadlines. Many years of project management experience including the ability to source products, quote customers, process transactions, and monitor customer fulfillment. Effectively communicated all project issues to management and team members and delivered project objectives within agreed-upon schedule and budget.

January 2016 to May 2020

Superior Roll Forming, LLC a Welser Profile Co. Valley City, Ohio USA

Program Manager

Primary responsibility is to work effectively in the Sales department with OEM customers, Engineering and internal personnel on all projects as a Tier 1, 2 & 3 Supplier. Many years of extensive automotive experience in leading programs from initial part concept to full production. Product Lifecycle Management of multiple programs used Microsoft Project, Cloud, Drop Box, quoted proposals & ECR’s and provided support to management, production, quality and product planning. Part of the Team for Organization Change Management (OCM) when company was sold to Welser Profile Co. Completed contract reviews, part feasibility reviews, quoted process and reviewed all open issues with the Advance Product Quality Planning team. Defined all of the customer specifications up front and coordinated the projects with internal departments, equipment manufacturers, suppliers and other activities within and outside the organization. Many years of project management experience including the ability to source products, quote customers, process transactions, and monitor customer fulfillment. Lead the Continuous Improvement Programs and implemented many cost savings ideas. Reported monthly the project budgets to the Vice President of Sales and Business Development and responsible for meeting the project timing schedule within the budget available. Laid off due to the Covid 19 Pandemic.

February 2006 to December 31. 2015

Three B Manufacturing, LLC North Royalton, Ohio USA

Owner

Lead with visionary leadership for (10) years. Interfaced directly with OEM customers and suppliers on new and existing work. Supervising the day-to-day production operations, direct employee contact. Strong project management skills with the ability to work in a fast production pace environment. Defined all of the customer specifications up front and coordinated the work internally or with vendors. Equipment consisted of CNC Lathe machines with some bar feeders and CNC Milling machines. Machined prototype and production part quantities to customer specifications from materials like Plastics, Aluminum, Steel, Titanium, Stainless Steel, Brass and Copper materials. Ordered and verified all materials and parts to print using calibrated inspection equipment. Knowledgeable in geometric dimensioning and tolerance (GD&T). Completed PPAP packages. The company had a maximum of (16) highly skilled and responsive employees. Company closed in December 2015.

November 2003 to February 2006

MTD Consumer Products Valley City, Ohio USA

Commercialization Manager

Primary responsibility was to work effectively with MTD’s internal departments on the development of all engines and snow throwers, lawnmowers and chore products. Lead programs from design release to full production in using Product Lifecycle Management. I was responsible to have all the tooling completed and start the programs into production per the MTD internal schedule. Defined all of the customer specifications up front and coordinated the projects to completion. Organized and supervised all of the pre-production builds for products at the production plants using production personnel. Lead APQP meetings to keep the team updated on the program and closed all of the open build issues recorded including engineering revisions. Many years of project management experience including the ability to source products, quote customers, process transactions, and monitor customer fulfillment. Reported project budget monthly to the Executive VP of MTD and was responsible for meeting the project-timing schedule within the budget available.

March 2003 to November 2003

S&Z Tool & Die Cleveland, Ohio USA

Vice President of Engineering

Major responsibilities were to supervise (35) people. Engineering department consisted of five engineers, Tooling Division consisting of twenty-five Tool makers and five in the machining centers. Developed goals and objectives that support the overall strategic business plan. Reduced workforce and provided profit on new tooling programs. Interfaced directly with program managers, employees, customers and suppliers on new and existing work. Responsible for direct interface with and reporting to Executive leadership. Proven history of Leadership and Project Management skills and background in a zero defect/QS 9000. Directed suppliers for engineering changes, tool revisions, die design and tooling construction resulting in more effective and productive programs. Negotiated agreements with customers, suppliers on specific needs and on production tooling to manage costs. Direct contact with Tier One and Tier Two automotive customers. S&Z Tool & Die Company closed.

March 2001 to March 2003

Soundwich, Inc. Cleveland, Ohio USA

Engineering Manager

Responsibility was to supervise (6) people in the Engineering and Prototype department on all programs. Direct contact with OEM customers on all programs. Strong project management skills with the ability to work in a fast paced environment. Experienced in developing program schedules, allocate resources to meet all commitments. Interact regularly with customers, suppliers and internal departments on all projects as required. Quoted prototype and production tooling for metal and polymer parts. Delivered tools and parts on schedule, which conform to customer, marketing, manufacturing and cost requirements. Lead effective cross functional APQP teams to improve methodologies, processes, tooling development, manufacturing activities, documentation, reduce cost out of the manufacturing process and improve existing manufacturing problems. Project and tooling budgets were reported monthly to the Chief Operating Officer.

July 2000 to March 2001

Marconi Communications Lorain, Ohio USA

APQP Quality Engineer

Implemented APQP for the Quality department on new products. Responsible for new product introduction processes from quality perspective including FMEA's, Control and Reaction plans, gage plans and statistical analysis using the Marconi Life Cycle Management process. Responsible for tracking, initiating, and auditing of corrective actions. Internal ISO 9000 auditor. On team for tracking and continuous improvement in the area of scrap, non-conforming product, Defective Parts Per Million Opportunities, customer complaints, and warranty costs. Good understanding of electronic equipment.

October 1989 to June, 2000

MTD Automotive / Shiloh Industries Cleveland, Ohio USA

Program Manager

Primary responsibility was to work effectively (11) years with our automotive OEM customers and MTD Automotive on all projects as an Automotive Tier1 Full Service Supplier. Many years of extensive experience in leading programs from initial part concept through prototype builds to full production using the Product Lifecycle Management. Directed internal part design studies, drawing feasibility reviews, part layout, quote process and reviewed all open issues with the APQP team. Defined all of the customer specifications up front and coordinated the projects with internal design, tooling, quality, suppliers and other departments within the organization. Reported project budget monthly to the Director of Engineering and responsible for meeting the project-timing schedule within the budget available. MTD Automotive company closed.

●Lead largest program "twice" (Underbody 1995 & 1999 model Windstar Van) $40mil/yr in Sales and $16mil in tooling.

●Extensive work “onsite at Ford” in Dearborn as a Full-Service Supplier Product Design Engineer working with Ford Engineers & Managers (1995 model & 1999 model Windstar Van). As a result, saved the company time and money by revising and simplifying the part designs.

●On vehicle Launch twice representing our company and assemblies at the Ford Assembly Plant, in Oakville, Canada.

●Good working knowledge of metal stamping tooling such as progressive dies, transfer dies and line dies.

●Directed suppliers for die design, engineering changes, tool revisions and tooling construction resulting in more effective and productive programs.

●Negotiated agreements with suppliers on specific needs and production tooling to manage costs.

●Strong background in DaimlerChrysler Powerway, Ford WERS, DVP&R, DFMEA’s, PFMEA’s, FEA Studies, Process Flow Charts, SAP, Microsoft Project, APQP, QS9000 and PPAP packages.

EDUCATION

●1981-1985 Embry-Riddle Aeronautical University

600 Clyde Morris Blvd, Daytona Beach, FL 32114 Tel: 386-***-****

●BSAE - Aeronautical Engineer

ADDITIONAL INFORMATION

●Received a letter of accreditation from Ford Motor Co. for good work performance as a Full-Service Supplier Engineer on the 1995 Windstar Van - Underbody Structure sheet metal assemblies.

●Ford Motor Company Research and Engineering Buildings security clearance (Buildings # 1,2,3,4, 5 & the Product Development Center).

●Familiar with SDRC, Catia, Unigraphics and Auto cad design software systems.

●Computer Skills / Knowledge:

Excel, MS Power point, MS Word, MS Project, MS Access, MS Exchange (email), Visio 2000 (flow charting process).

References: Furnished upon request.

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