Laura J. Janssen

**** ******** **** **** *****, Texas 76116 817-***-**** adxa34@r.postjobfree.com

EDUCATION

Bachelor of Science in Restaurant, Hotel and Institutional Management May 2006

Texas Tech University, Lubbock, Texas

Internship - Four Seasons Resort and Club, Dallas, Texas (May 2003 to August 2003)

Alumnus - Kappa Delta Sorority

WORK EXPERIENCE

Seasonal Client Advisor September 2021 to February 2022

Neiman Marcus, Fort Worth, Texas

Utilized selling tools and store technology to raise sales across all channels including online interaction.

Connected with clients by providing expert advice on styling and brand knowledge of both designer and precious jewelry.

Achieved individual sales goals by educating self and client on merchandise, promotions and hosting Special Events while engaging with world-wide jewelers.

Maintained Neiman Marcus Group standards by shining, displaying and securing jewelry inventory daily.

Event Manager September 2019 to June 2020

Flatiron Building, Fort Worth, Texas

Fielded event sales through company website and online presence, marketing events, partnering with the Fort Worth Visitors Bureau and other local organizations.

Coordinated special events including retirement parties, weddings and JPS Health Network community fundraisers.

Held site visits to sell the space and/or detail event specifications with clients from start to finish.

Booked entertainment companies, Food and Beverage vendors, designed floral arrangements and decorations to meet clientele needs.

Account Coordinator March 2018 to September 2019

Hepworth Public Relations, Dallas, Texas

Provided skilled organization for all Hepworth PR’s top advertised accounts in the Public Relations Industry.

Contacted reporters to coordinate key note speakers and build relationships with local CEO’s of billion-dollar companies.

Retrieved Editorial Calendars by doing research online and communicating with top publishers.

Exhibitor Services Representative February 2016 to December 2017

Global Experience Specialist, Dallas, Texas

Provided Exhibitor Service support locally and nationally to a large variety of trade shows while managing customer care and facilitating the necessary follow through.

Exceeded expectations of exhibitors by anticipating all requests with a complete booth check and ample supplies onsite to offer service and flexibility.

Was a liaison between GES exhibitor base and all clientele while maintaining a consistent show goal of high-quality service and zero collections.

Prepared and arranged materials, supplies and exhibitor information for a full-service desk including surveys for helpful feedback.

Social and Wedding Events Manager January 2015 to December 2015

The Fort Worth Club, Fort Worth, Texas

Achieved member and client satisfaction through social and wedding bookings and planning processes.

Increased revenue in the catering department by closing sales leads and up-selling while planning for groups ranging from two to twelve hundred people.

Communicated details to banquet and kitchen staff confirming all needs are updated and accurate including dietary restrictions.

Hosted tastings, networking and promotional events to build relationships with members, planners, vendors and clientele.

Event Manager February 2014 to November 2014

All in Good Taste Catering, Fort Worth, Texas

Refined, directed and executed all corporate, wedding and social community related event details by communicating with clients and on-site staff including general contractors, audio visual and outside vendors.

Strategically designed the room flows and presentations for buffets, food stations and bars while monitoring servers side work, cleanliness and table sets according to the type of event.

Supervised pre-function meetings to check grooming, pronunciation of the complete meal and reviewing pertinent service information adhering to the clients’ expectation.

Event Concierge / Catering Manager September 2011 to October 2013

Omni Fort Worth Hotel, Fort Worth, Texas

Liaison between catering, convention services manager and the meeting group contact and client.

Built a rapport with new clients daily developing new relationships to exceed their expectations throughout their conference, gala and/or wedding.

Coordinated all details regarding amenities, catering contracts, valet and expense reports, while utilizing internal computer systems for all catering functions.

Performed administrative duties for the catering department including mailing, faxing, scanning, gifting and delivering to inside and outside departments and clients.

Professional Dance Instructor January 2010 to May 2011

Dance Makers, Fort Worth, Texas

•Sold and implemented a curriculum for students while instilling a desire to experience more enthusiasm.

•Proposed, closed and conducted dance lessons, parties and group classes while solidifying more business and interest for training.

Sales Coordinator / Service Manager / Leisure Sales Assistant November 2006 to September 2009

New York-New York Hotel and Casino, Las Vegas, Nevada

•Created inquiries, proposals and contracts to ensure clients’ expectations are fulfilled and expedited per our agreement.

•Communicated with third-party agencies from start to finish, meeting each expectation and anticipating clients’ needs.

•Conducted and attended resume meetings as service manager, proofing each step of arrival and staging rooms prior to providing to hotel tours with each group.

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