Data Entry Service Representative

LORI ANN HINRICHS

**** **. *** ***

Omaha, NE ***37

OBJECTIVE A career opportunity with a progressive organization utilizing accounting skills and experience

PROFESSTIONAL

EXPERIENCE Pentagon Federal Credit Union- Papillion, NE- January 2012 to present

Member Service Representative

Opening up accounts

Opening up credit card accounts

Posting payments

Assisting members with questions on their accounts

American National Bank- Omaha, NE – February 2007 to December 2011

Teller

Assisting customer in daily needs of accounts

Opening bank/Closing bank

Making Deposits

Balancing safe and drawer

Getting coins from Rochester for the bank

Utilities Federal Credit Union – Omaha, NE – February 2003 to January 2007

Teller

Assisting customer in daily needs of accounts

Opening bank/closing bank

Making deposits

Balancing drawer

Convergys – March 2001 to November 2003

Inbound Call Center

Helped American Express customer open up credit cards

Target – Omaha, NE - 2003 to 2007

Sales Floor/Clerical

Responsible for various customer service duties

Responsible for fronting and facing the assigned area

Responsible for various cashiering duties

Responsible for payroll

Responsible for scheduling

Continental Alarm & Detection Company – Omaha, NE – May 2003 to December 2003

Accounts Receivable Clerk

Responsible for daily bank deposit

Responsible for verifying and posting customers credit card charges

Responsible for posting payments to customers’ accounts

Responsible for various customer service duties

Responsible for collection calls

Mutual of Omaha – Omaha, NE – April 1999 to April 2003

Accounts Payable Clerk – October 2002 to April 2003

Responsible for data entry and invoicing the customers

Responsible for entering and vouchering purchase orders and invoices

Responsible for verifying and assigning general ledger accounts and cost centers to each invoice

Responsible for weekly check run

Responsible for various customer service duties

Responsible for sales backorder report, open purchase order report and serial number reconciliation

Regional Account Representative (Southeast and Western) – August 2001 to October 2002

Responsible for entering and vouchering invoices, purchase orders quotes

Responsible for maintaining the serial number database and the free freight program

Responsible for various customer service duties

Responsible for maintaining the assigned accounts

Data entry responsibility

Group Premium Enrollment Specialist – April 1999 to August 2001

Responsible for the monthly posting of premium for 811 individual companies

Responsible for quality assurance of monthly insurance bills

Responsible for preparing monthly debit/credit reports

Oriental Trading Company – Omaha, NE – May 1994 to April 1999

Credit Card Clerk – May 1998 to April 1999

Responsible for verifying customer’s credit card with issuing banks

Responsible for posting payments and deferred credit card payments

Responsible for maintaining charge backs

Accounts Payable Clerk – May 1996 to May 1998

Data entry responsibility

Responsible for entering and vouchering purchase orders, invoices, payroll advances, and expense reports

Responsible for verifying and assigning general ledger accounts and cost centers to each invoice

Responsible for the maintenance and for the accuracy of the company credit cards

Assisting in the weekly check runs

Refund clerk – May 1995 to May 1996

Responsible for the timely processing of refund checks

Customer Service – May 1994 to May 1995

Responsible for various customer service duties

Kwik Shop Inc. # 637 – Lincoln, NE – June 1988 to May 1994

Manager

Responsible for ordering the products and supplies for the store

Responsible for planning and controlling the yearly, monthly, and daily store budgets

Responsible for invoicing of purchases made by the store

Actively participated in community activities such as the Business Watch Program

Responsibilities included hiring, firing, training, and supervision of employees

EDUCATION University of Nebraska Omaha – Omaha, NE – August 2002

Bachelor of Science in Business Administration

Major: Accounting

GPA: 3.3

Metropolitan Community College – Omaha, NE – August 1998

Associated Degree in Accounting

GPA: 3.8

Dean’s List each quarter

Member of Phi Theta Kappa

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