Support Professional Software

Eniel Corzo Rodriguez

Computer Science Engineer, Hardware and Software Support.

Address: Miami

Cell Phone: 754-***-****

Mail: *********@*****.***

Refer by :

Lester Peña Lopez (Senior Software Engineer, work in: LexisNexis cell phone: 786-***-****)

Yoandy Martinez Delgado (Senior Software Engineer, work in: Easy Workforce company cell phone: 305-***-****)

EDUCATION

University of Informatics Sciences (UCI) (www.uci.cu), Engineer in Informatics Sciences, Havana, Cuba, June 24, 2008.

Professor Instructor Main Category. University of Informatics Sciences ( UCI ), Havana, Cuba 2010

Specialized in Software Quality, Software Audits, Test Case Design.

Hardware and Software Technical Support.

Able to learn and adapt to new emerging technologies

PERSONAL SKILLS

Teamwork, Leadership, Negotiation, Analysis, Design, Testing, Team Leader, Quality Control Leader, Proactive, Self-taught, Hardworking, Entrepreneurial, Responsible, Able to make decisions under pressure.

COMPUTER SKILLS

Experience Computer support professional with over 7 years working in the information services industry. Strong operations professional skilled in Management, System Deployment, Software and Hardware support, Troubleshooting and Windows Servers management.

Skills:

Hardware Support, upgrade, install, diagnose and maintenance of Computers, Printers and Network Devices.

Programming: Basic JavaScript, CSS, HTML

Hardware and Software Technical Support.

Troubleshooting and resolving hardware and software issues, remotely and on-site.

Experience in networking, technical troubleshooting.

Experience in Windows Server administration.

Knowledge in Active Directory, DNS, DHCP.

Ability to establish and maintain effective working relationships with others.

Ability to perform duties in accordance with district standards.

WORK EXPERIENCE

Hotel Club Tropical

Varadero, Cuba

January 2013- July 2020

Role: Network Administrator, Hardware and Software Technical Support

Area of specialization: Computing node.

Responsabilities: Network Administration and Configuration. Maintenance and Configuration of Hardware and Software. Technical Support of computers and network devices.

Banco Nacional de Cuba ( BANDEC )

Matanzas, Cuba

December 2010 – December 2012

Role: Network Administrator.

Area of specialization: Computing node.

Responsabilities: Network Administration and Configuration. Maintenance and Configuration of Hardware and Software. Technical Support of computers and network devices.

University of Informatic Science UCI (www.uci.cu)

Centro de Informática Industrial (CEDIN)

Havana, Cuba

September 2008 – July 2010

Role: Software Configuration Manager.

Area of specialization: Configuration Management, Integration of Level 2 Capability Maturity Models (CMMI).

Responsabilities: The Configuration manager is in charge of guaranteeing the integrity of all the software elements obtained during development, through a strict control of the changes made to them. Defines the Software baselines according to those established in CMMI level 2, where all the stable configuration elements are grouped. Audits are performed to the Configuration where the administrator shows the current status of the Software Configuration.

Technologies: SVN, eXcriba, Redmine

Role: Software Tester, Test Case Designer.

Area of specialization: Software Tester.

Responsabilities: Test Case Designer, Functional Testing, Software Quality Assurer.

Technologies: Redmine, SVN, Selenium IDE, JMeter.

University of Informatic Science UCI (www.uci.cu)

Virtual Reality Pole

Havana, Cuba

October 2008- July 2009

Role: Software Quality Manager.

Area of specialization: Software Quality Assurance in game video production.

Proyect: Cneuro

Responsabilities: Software Quality Assurance, Quality Revisions y Quality Audits, Testing Case Design, Software Testing.

Technologies: eXcriba, Redmine, SVN

University of Informatic Science UCI (www.uci.cu)

Faculty 5

Havana, Cuba

September 2008- July 2010

Role: Professor

Area of specialization: Professor Instructor Main Category.

Subjects: Operating System and Informatic Security.

LANGUAGES

Spanish: Mother tongue

English: Medium Level

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