Customer Service Pega Developer
Resume:
Arun Sahi Kukalakunta
**********@*****.*** +1-469-***-****
PDNID **********@************.***.
PROFESSIONAL SUMMARY
• Enthusiastic Pega Developer offering 5 years of experience, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Has clear understanding in areas of Development, Upgrade and Enhancement of PRPC applications. Motivated to learn, grow and excel.
• Have good understanding in analysing the requirements and use case studies.
• Used Harness rules, developed sections, dynamic layouts and embedding sections from different class.
• Have Good Knowledge on the Rest services and Agents.
• Analyse the client's business requirements and processes through IT Feasibility, process flows, and workshops.
• Understanding use of Decisioning rules in the business application as per the requirement.
• Have the excellent logical ability and systematic approach to problem-solving analysis, Solution design and strong debugging skills.
• Good understanding of the Software Development Life Cycle.
• Flexible and versatile to adapt to any new environment and work on any project.
• Working with data classes, data pages and Activity Methods.
• Hands-on in Bug Identifying, debugging, and testing the applications using the PRPC tools like Tracer, Clipboard and backtracking the Pega rules with the help of UI Inspector.
• Strong experience in writing SQL queries and PL/SQL blocks and OOPS Concepts.
• Good interpersonal skills with strong ability to perform as a part of a team. Excellent communication and analytical skills.
CERTIFICATIONS
• Pega CSSA V8.2, Pega CSA V8.
• Awarded best youngest Employee in Cognizant Technology Solutions. SKILLS
• BPM Tools - PRPC 6/7/8.6
• Scripting Languages - HTML5, CSS, Java Script
Databases – MYSQL, Oracle.
• Operating systems: Windows NT, 2000, XP, Linux
• Programming Languages - C, Java
EDUCATION VIT Vellore Institute of Technology (2014-2018) Bachelor of Engineering and Technology: Electronics and Communication Engineering (ECE) in VIT Tamil Nādu.
WORK HISTORY
Sr. Software Developer CSTS Technologies INC-New Jersey, USA
(11/4/2023-current)
Sr. Software engineer Tech Mahindra Limited -Info City Hyderabad, Telangana.
(12/2021 -04/2023)
Software engineer Coforge Technologies Private Limited –Hyderabad, Telangana.
(12/2020 -12/2021)
Programmer Analyst Cognizant Technology Solutions - Hyderabad, Telangana.
(12/2018 – 12/2020)
Engineer Projects Technoative Automation security Solutions - Hyderabad, Telangana
(05/2018-12/2018)
PROJECT # 6
Project Name: Ford ILM
Pega Version: 8.5
Client: Ford Automobile
Description:
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities, and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility.
Responsibilities:
• Created service rest and Connect rest Integration Activities and Developed end to end Flow
• Worked on Poc Developing of initial phase application.
• Worked on Chat bot Integration and Creation.
• Design and implement Business Process Management based solutions using PEGA BPM software.
• BPM suite to create Process Models that define workflows. Designed Live Bot for customer interaction to guide user by using Pega Customer service interaction.
• Designing data-model, creating database tables, views, and stored-procedures in RDBMS systems like Oracle and MySQL. Writing SQL, PL-SQL to process complex data and reporting scenarios.
• Designed and implemented data-migration activity from a legacy system to a new application built on the PEGA platform.
Provide demonstrations to clients throughout the entire project life cycle.
• Assist clients in identifying other business process opportunities that could be targeted with PEGA BPM software.
PROJECT # 5
Project Name: Automobile Association
Pega Version: 7.4
Client: British motoring
Description:
The Automobile Association is a British motoring association founded in 1905, which currently provides car insurance, driving lessons, breakdown cover, loans, motoring advice, road maps and other services. The purpose of this project was to create a solution to streamline the current transaction capture and approval process. The goal of this project was to improve consistency and accuracy of the data supplied to approvers and regulators Responsibilities:
• Involved in requirement gathering
• Worked on Integration
• Worked on UI elements, built the complete end user portals.
• Involved in low level designing (LLD).
• Involved in Unit testing and prepared Unit Test Scripts.
• Involved in development of case management design and development
• Involved in preparing of DB scripts (DB Queries) PROJECT # 4
Name: NSW Legal Aid
Pega Version: 7.4,8.5
Client: NSW Legal Aid
Description:
Legal Aid NSW is a state-wide organisation providing legal services to socially and economically disadvantaged people across NSW. We deliver legal services in most areas of criminal, family, and civil law. Our services are provided through our Central Sydney office and 21 regional offices.
Responsibilities:
• Responsible for developing new program codes suitable to meet the quality and performance of the product by using Pega BPM Tool.
• Defined PRPC components like Decision tables, Declarative expressions, Data Pages.
• Creating rules like Properties, Data Transform and Activities, for the concerned classes. Designed Different Portals to show the reports of the cases based on the user roles.
• Analysis, Estimation, Testing, designing, and requirements gathering from Clients.
• Perform Code review for the rules in the Application.
• provide support to Business Analyst for testing and identify code that does not adhere to performance standards and provide steps for appropriate rectifications.
• Review of technical documentation and get approval from managers to start up the development phase.
PROJECT # 3
Project Name: Humana Upgrade
Pega Version: 8.5
Client: Humana
Description:
Humana is a private insurance company that has a contract and partnership with Medicare as they can offer a variety of Medicare plans directly through Medicare to People. Responsibilities:
• Worked on the POC Pega 8.5 fixing defects based on the Functional Testing Areas.
• where the rules are depreciated and making it up and running in Pega version7.
• Worked on the Migration of application from on premises to Cloud Migration.
• Worked on the SSL certifications and JSP servers.
• Work on the Rest services and Agent’s migrations.
• Development based on the Customer Signed Off Requirements Document. PROJECT # 2
Project Name: BCNC Claims.
Pega Version: PRPC 7.2
Client: BCSNC (BlueCross Shield North Carolina)
Description:
BCSNC is the largest underwriter of commercial and industrial insurance which offers Health insurance, other financial services to users.
Responsibilities:
• The major intent was to upgrade the application from Version 6.2 version to Pega 7.2 code uplift.
• Worked on the POC Pega 7.2 fixing defects based and covering the areas where the rules are depreciated and making it up and running in Pega version 7.
• Worked on portal conversion From Fixed portal to composite portal.
• Worked on DB migration script as part of Upgrade.
• LDAP Authentication Services and DSS
• Worked on migrating the Application from on premises to Cloud Migration
• Worked on the SSL Certification and JSP pages.
• Working on defects based on flows, activities and issue caused because of change framework layer Customer Service for Insurance, DB related issues.
• Worked on Skin/UI related issues- fixing CSS and styles which were breaking the functionality.
• Creating and enhancing the application stack for the new application and creating new access groups.
PROJECT # 1
Project Name: AIG One Claim
Pega Version: PRPC 7.1,8.2
Client: AIG (American International Group)
Description:
AIG is the largest underwriter of commercial and industrial insurance. AIG offers property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services.
Responsibilities:
• Working on defects based on flows, activities and issue caused because of change framework layer Customer Service for Insurance, DB related issues.
• Created Service REST API to process 20K records as a OTA.
• Creating Rulesets and Classes for the application with the help of Architect's.
• Creating rules like Properties, Data Transform and Activities, for the concerned classes.
• Creating rules like Properties, Data Transform and Activities, for the concerned classes.
• Creating re-usable Edit Input and Validate rules in Java and user Interface through Harness and Sections rules and Report definition for the reporting purpose to the managers in the process commander.
• Defined PRPC components like Decision tables, Declarative expressions, Data Pages.
• Involved in testing of application using PRPC tools like Clipboard and Tracer, Validation Tool.
• Testing, debugging, diagnosing, and correcting errors and faults in an applications programming language within established testing protocols, guidelines,and quality standards to ensure programs and applications perform to specification.
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