Truck Driver Customer Service
Resume:
JOE TROGDEN
ROUTE SUPERVISOR
CONTACT
***********@*****.***
PROFILE
Organized Route Supervisor with experience using management and customer service skills to provide employees and customers with a unique and beneficial experience. A highly driven and motivated employee who works with several employees and customers daily. Looking for a position that will challenge me to be proactive and enhance productivity and safety levels.
SKILLS
LEADERSHIP
BUILDING CUSTOMER LOYALTY
PROACTIVENESS
ATTENTION TO DETAIL
ACTIVE LISTENING
EXPERIENCE
City of Amarillo – Solid Waste – Route Supervisor
2015 – Present
Administrative duties in the Solid Waste Collection office such as supervising assigned personnel and routes, assigning routes, maintaining contact with the department head and providing feedback on operations, taking attendance and reporting absences, taking customer complaints and instructing assigned personnel on corrective actions, encouraging compliance with regulations, compiling daily reports, conducting and documenting safety instruction meetings, maintaining route sheets for addresses and schedules for solid waste containers, documenting accidents and property damage, completing performance appraisals of assigned personnel, conducting interviews of prospective employees, and answering phones.
City of Amarillo – Solid Waste – Route Supervisor
2011- 2015
Operate a side load truck and service residential customers. Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes always. Maintain courteous interactions with customers on designated routes.
Allien Barton Security – Area Manager
2005 - 2011
Ensured compliance with all local policies to achieve all production objectives and provided appropriate feedback to all employees. Developed and maintained effective relations with all company employees at various levels of organization.
Prepared necessary paperwork and administered all invoices on spreadsheets and maintained records of all documents. Analyzed staffing requirements and ensured efficient compliance to production schedules and budget for all production process. Recruit hire and train new managers in their direct area. Offer recommendations to other managers on overcoming operations challenges. Monitor productivity levels. Minimize cost and labor by reviewing schedules and inventory use.
EDUCATION
Amarillo College
Logistics Training – Truck Driving Academy - CDL Certification
Basic EMT
National Safety COUNCIL
Professional Truck Driver Safety Training Certification
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