Customer Service General Manager
Resume:
Aimee Butler
General Management
Zanesville, OH 43701
************@*****.***
EXPERIENCE
Whit’s Frozen Custard, Zanesville, OH— General Manager OCTOBER 2016- MARCH 2023
•Developed long and short-range financial objectives, supporting company mission statements.
•Monitored and oversaw, labor cost, staff training, staff recruitment, customer complaints, and quality of products and service to improve customer service.
•Established goals and duties for staff members to provide a productive and efficient work environment.
•Provided an open door policy for staff to feel heard in possible improvements, complaints and growths for each other, the company and upper management, to create a welcoming environment with extreme productivity.
• Worked under high pressure to ensure staff, customers and order were being handled in a timely manner.
Bath and Body Works, Zanesville, OH — Assistant Manager DECEMBER 2014- JUNE 2016
•Oversaw and coordinate training, daily operations, inventory, sales, and product order.
•Led and directed team members on effective methods, operations, and procedures.
•Utilized exceptional communication skills to upsell, recommend and resolve any customer complaints.
•Identified operational process inefficiencies to recommend necessary improvements.
Golden Corral, Zanesville, OH — Manager
JULY 2012- DECEMBER 2012
•Utilized effective communication skills for customer service, employee growth, training and to communicate awareness of company information and policy changes.
•Oversaw staff performance and maintained positive and growth based feedback.
SKILLS
• Exceptional Interpersonal
and Professional
Communication
• Product, Risk and Team
Management
• Effective Problem Solving
•Time & Self Management
•Leadership Skills
•Staffing, Training and
Scheduling Skills
•Excellent Customer Service
•Organizational Skills
•Vendor Negotiations
AWARDS
Secret Shoppers Award (Bath
and Body Works): Highest
score possible of 10 visits.
Top sales goals (Whit’s
Frozen Custard): Setting the
highest goal at the Zanesville
location in 2022, while
exceeding top sales goals for a
total of 3 years.
•Monitored stock levels and placed orders as needed. KFC, Zanesville, OH — Manager
FEBRUARY 2010- JULY 2010
• Encouraged a positive work environment with team building and coaching to improve performance if needed, while still giving positive reinforcement.
•Enforced safety and health protocols to ensure well beginning of staff and customers.
•Oversaw product waste, sales and inventory to monitor loss and follow company goals and objectives.
•Oversaw all training, security practices, contingency plans and operations.
Flowerama, Zanesville, OH — General Manager
APRIL 2001- SEPTEMBER 2009
•Oversaw training, sales, labor regulations, product ordering and loss, financial reports, promotions, inventory, and safety regulations.
•Built and maintained relationships with vendors and supplies.
•Met safety and security standards by overseeing
preventative maintenance and repairs.
•Provided clear and effective sales goals and team management to reach company standards and objectives.
•Maintained product and service quality standards
by conducting ongoing evaluations and
investigating complaints.
EDUCATION
John Glenn High School, New Concord — High School Diploma
JUNE 1999
Contact this candidate