Gloria Hawkins

*** *. ******* ***. *******, CA **336

209-***-****

Objective:

Seeking an administrative position within a progressive, successful organization that promotes job advancement.

Skills/Qualifications

• Microsoft office suite proficient (Word, Excel, PowerPoint, Access, Outlook)

• Type 65 wpm 10-key by touch

• Software: Great Plain, Yardi, People Soft, Oracle

• Multi-Task efficient

• Effective public speaking/communication skills

• Call Center Support, over 100-150 inbound and outbound calls per day Experience:

Maximus (AppleOne)

Employment Development Department

October 2021-Current

Claims Processor

Responsible for reviewing unemployment insurance claims with outstanding issues to determine next steps required to resolve those issues. Using critical thinking skills analyze all information, notes, and documentation to identify gaps or discrepancies in information. Perform outreach to claimant and/or employers to obtain the necessary information.

Ramona Garibay and Assoc.

April 2009-October 2021

Administrative Assistant

Provide basic payroll for all employees, assist with all billing issues, and maintain relationship with customers as well as prospective business associates. Processed payments, filling, and all basic office duties.

Neopost March

April 2008- March 2009 Customer Service/Billing specialist Call Center Support

Responsible for all billing and leasing inquires, collections, Processed payments, assisted customers via email. Call center support for USPS rate change and Neopost equipment. Technical support providing customers with instructions on how to install their USPS rate change rate pak. Worked with customers to update and verify information with the use of Oracle. Washington Mutual Bank

December 2006-March 2008

Disputes Claims Processor

Call Center Support processed unauthorized and fraudulent debit card claims. Issue provisional credit to customers. Maintain contact with customer throughout investigation. Duties, to include Charge backs, Safe reports, with the use of Oracle, FDR, Host, and Claim Track systems.

State Farm Insurance

December 2004-December 2006

Administrative Assistant

Responsible for marketing of all insurance policies, Build Rapport with customers, process auto claims; maintain contact with prospective clients, responsible for setting appointments for potential clients as well as family insurance checkups. Contacted customer regarding their outstanding invoices processed all customers’ payments. Perform all administrative duties as needed for Agent, to include heavy calendaring, correspondence drafting and editing, liaison between staff and Agent, ordering office supplies, catering requests, meeting vendors/customers, domestic travel planning, etc.

Select Personnel Services

September 2004-December 2004

Administrative/Payroll Assistant

Performed all office duties, to include greeting customers; answering phones; audited timecards for over 20 customers; insured hour calculations were correct; resolved issues regarding employee’s checks; Assisted recruiters with search of candidates with the use of the internet, as well as assisted with candidate screening. Topa Management

September 2003-September 2004

Assistant Manager

Responsible for assisting manager with ninety-four-unit properties consisting of tax credit and subsidized housing, to include heavy interaction with prospective tenants performing credit checks, background checks, preparing all documents for residency approval from the City of Hayward, conducted yearly tenant recertification’s, assisted tenants with all work orders and tenant complaints. Processed monthly rent payments and deposits.

General office functions, to include correspondence, mail delivery, Liaison between tenant and management, order supplies, calendaring for manger.

Pegnato & Pegnato

April 2003- August 2003

Regional Coordinator

Call Center Support

Responsible for the scheduling of HVAC Technicians for Southwest Region. Duties consist of maintaining the estimated arrival time of the Technicians as well as keeping communication with the clients. Processing work orders with the use of Great Plains, Excel and Word. AT&T

April 2002-April 2003

Customer Service Agent

Call Center Support

Responsible for the marketing of AT&T long distance service throughout the United States.

Duties also include, but are not limited to assisting customers with various billing issues and/or inquiries, processing of customer orders/inquiries requiring data entry on KMS and ramp AT&T systems, maintain sales quota, heavy 10-key skills.

Education:

December 2001 International Business College

Office Automation Specialist

Diploma Awarded

PROFESSIONAL REFERENCES UPON REQUEST

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