ALEX NGUYEN

Boston, MA • 781-***-**** • E-mail: adx9th@r.postjobfree.com

WORK EXPERIENCE

The City of Boston

Youth Engagement & Employment Coordinator March. 2022- Present

● Provided exceptional oversight and mentorship to a team of employment interns, ensuring seamless onboarding and payroll processes for over 4,000 young individuals throughout the summer.

● Demonstrated meticulous attention to detail in overseeing the onboarding process for youth employees, guaranteeing strict compliance with federal regulations such as I-9, SORI, and CORI.

● Cultivated consistent and transparent interdepartmental support by maintaining regular and effective communication with key stakeholders, including the City of Boston's Office of Human Resources (OHR), Department of Innovation & Technology (DoIT), Auditing, and Treasury.

● Skillfully managed the weekly payroll process for the youth employees, encompassing timesheet review, accurate payroll input, thorough auditing, and timely distribution of checks.

● Conducted regular audits of the payroll process using PeopleSoft software, showcasing an exceptional 99% accuracy rate. Massachusetts Promise Fellowship (MPF)

Youth Enrichment Services (YES) Coordinator Aug 2021- March 2022

● Achieved exceptional results through a dynamic partnership with MPF and Northeastern University, empowering and positively impacting over 3000 Massachusetts youths in nonprofit organizations, schools, and government agencies.

● Implemented and orchestrated engaging educational leadership development and recreational activities for a group of 20-25 children, fostering their personal growth and cultivating essential leadership skills.

● Delivered comprehensive support to youth leaders during their weekly meetings, resulting in enhanced academic performance through tailored academic assistance, access to valuable resources, and effective supervision of productive homework hours.

● Empowered participants of the Leadership Corps through the facilitation and leadership of exhilarating outdoor adventure and snow sport programs, equipping them with invaluable skills in project management and fostering personal growth. Phillips Brook House Association

Leaders Director June 2021- August 2021

● Developed and executed a comprehensive fundraising and budgeting strategy for PBHA during the pandemic, resulting in a 45% increase in funding for technology initiatives aimed at providing low-income children in Boston with access to technology.

● Conducted ongoing research and analysis to identify new funding sources and opportunities, resulting in the successful acquisition of new grants and partnerships.

● Worked closely with the finance team to ensure accurate and timely financial reporting, enabling PBHA to make informed decisions and effectively manage resources.

● Conducted one-on-one meetings with Junior Counselors (JCs) throughout the summer to work on their personal goals and connect JCs with resources

Transitions of Boston Clubhouse

Manager Jan 2020-April 2020

● Efficiently managed and coordinated phone communications with over 100 clubhouse members, ensuring their active participation in upcoming events.

● Provided daily educational support to more than 10 clubhouse members, equipping them with essential skills for entry-level job opportunities.

● Demonstrated strong organizational and data entry skills, ensuring accurate and timely documentation of member interactions and event attendance.

The Vietnamese American Initiative for Development (VietAID) VSPY Teacher Sept 2018- June 2020

● Educated and empowered ESL students and individuals with learning challenges and language barriers through comprehensive instruction in general education subjects, resulting in improved academic performance and increased language proficiency.

● Demonstrated strong leadership and coordination skills by administering and consolidating future events in collaboration with fellow teachers and superiors, ensuring seamless execution and successful outcomes.

● Excelled in creating and leading educational and recreational activities within camp and teaching environments, fostering a dynamic and engaging learning atmosphere that promoted personal growth and development among children. ADDITIONAL EXPERIENCE

Brookdale: Quincy Bay March 2016-Sept 2017

Waiter

● Provided exceptional service to a discerning senior resident clientele, expertly memorizing and serving entrées for over 200 individuals, resulting in a high level of customer satisfaction.

● Successfully managed specific working stations, maintaining organizational efficiency and supporting a team of 30+ employees, resulting in smooth daily operations.

● Demonstrated attentiveness and care by assisting senior residents with their desired movements, enhancing their overall experience within the facility.

Big Y World Class Market

Cashier Feb.2017-Aug 2019

● Delivered excellent customer service by efficiently assisting customers with the transfer of their paid merchandise to their designated nearby location, ensuring a seamless shopping experience.

● Provided attentive and friendly customer interactions, contributing to a positive and welcoming environment for walk-in clients.

● Displayed strong cash handling skills and accuracy in processing cash and credit transactions, maintaining a high level of integrity and professionalism.

● Offered bagging assistance and maintained cleanliness and organization in the front-end department, enhancing overall customer satisfaction.

PROFESSIONAL SKILLS

Computer Programs: Microsoft Word, Microsoft PowerPoint, Microsoft Excel (VLOOKUP) HR Systems: iCIMS, Peoplesoft (Oracle)

Collaboration Tools: Slack, Monday.com, Submittable Other Skills: Project Management, Customer Service, Leadership, Time Management, Highly organized with excellent attention to detail, Experience Recruiting Candidates, Budgeting Allocation, Adaptability EDUCATION

University of Massachusetts Boston

Bachelor of Arts in Pscyhology Cumulative (GPA: 3.7/4.0)