Dia A. Burroughs

Humble, Tx.

adx9t4@r.postjobfree.com

281-***-****

SUMMARY

15+ years experience as a dedicated manager with a strong work ethic and the ability to build lasting customer and vendor relationships. Outstanding communication skills as well as build relationships with customers, vendors, and associates. Exceptional organizational and planning skills, adaptable, and self motivated that enjoys a new challenge. Experienced in operation management, sales, staffing and cost control. Strong organization skills, able to handle heavy call volume, chats and emails and empathetic. Have knowledge in using Microsoft Word, Excel, 10-key, POS system, Salesforce, and Zendesk.

EXPERIENCE

(04/2022-06/2023)

Foundever - Bath and Body Works

Customer Care (Remote Call-Center)

•Help customers through phone, email, and chat

•Utilize expert recommendations skills to sale products

•Assist customer with navigating website and online resources

•Research online orders and resolve order issues

•Effectively communicate to build customer rapport and build departmental relationships

•Taking continuous calls while accessing customer information

•Ability to handle pressure

•Use multiple systems at a time while taking care of customers

•Building customer rapport thru kind and courteous service

(08/2003-2/2021)

Fry's Electronics

Manager

•customer friendly

•promote customer satisfaction for steady and repeat business

•accountable for budgeting, cost control, and cafe purchasing

•maintained expenses below budget thru accurate planning, waste reduction, purchasing, and cost - effective operating procedures

•totaled past due invoices and report to corporate on a monthly basis

•analyzed invoices to make sure there are no price discrepancies and resolve all variances promptly

•weekly inventory for accurate profit

•built lasting relationships with vendors and customers

•traveled to other stores within our district, training supervisors to make them profitable stores

•recruit, hire and interview

•supervise, schedule and motivate associates

•trained associates to enhance customer service and increase profits thru suggestive selling

•excellent ability at 10- key due to daily usage on POS system

•balance out cash drawer daily

EDUCATION

•Humble High School - High School Diploma

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