Human Resources Labor Relations
Resume:
JENNIFER KRABI
Weston, Florida 33327
*****.*****@*****.***
CAREER PROFILE
Energetic, accomplished, and highly motivated Labor Relations professional with several years of progressive work and leadership experience. Surpasses organizational objectives by effectively managing client relationships, utilizing excellent communication and conflict resolution skills to achieve lasting solutions, and consistently delivering outstanding leadership, analytical and project management skills within labor relations, training and education, and human resources contexts. EDUCATION and CERTIFICATIONS
University of Toronto
Master of Industrial Relations and Human Resources (MIRHR) 2008 Ryerson University
Bachelor of Commerce (BComm)
Human Resources Management Specialization 2006
Stitt Feld Handy – University of Windsor
Executive Certificate in Conflict Management In-Progress Designation: Certified Human Resources Professional (CHRP) 2007 PROFESSIONAL EXPERIENCE
WORKPLACE ADVISOR, AMAPCEO (Association of Management, Administrative and Professional Crown Employees of Ontario) (2020 – 2021, 2009-2010)
• Reduced conflict and promoted functional efficiency across several ministries through advising, counselling and supporting AMAPCEO representatives and members in resolving informal disputes and a wide range of workplace issues
• Applied in-depth knowledge and sound communication skills to ensure timely, accurate and consistent application of the AMAPCEO collective agreement
• Employed diplomacy, tact, and negotiation and dispute resolution skills to resolve sensitive and complex issues including those related to workplace bullying, harassment and discrimination, discipline and discharge, and interpersonal conflict
• Assisted Dispute Resolution Officers and legal counsel as needed through the formal dispute resolution process
• Performed several other additional duties including an extensive review of Ontario Public Service (OPS) Inclusivity Policies
DISPUTE RESOLUTION OFFICER, AMAPCEO (2010 - 2018)
• Employed analytical and fact-finding skills to provided advice, counsel and support to AMAPCEO members, Association Representatives, internal Workplace Advisors, and various committees
• Utilized expert knowledge of relevant collective agreements, case law, and labor legislation to inform comprehensive and persuasive written documentation and confidently deliver oral presentations pursuant to individual, group and policy disputes
• Utilized MS Office, information databases, and online searches to execute daily tasks and maintain a well-organized caseload
• Represented members at formal dispute meetings and throughout the dispute resolution process; including mediation and arbitration
• Represented AMAPCEO on the Joint Benefit Review Committee (JBRC) on such issues as the review and adjudication of benefits claims denials, the monitoring of carrier performance, and communication regarding group health plans
• Consistently displayed professionalism, authenticity and excellent communication skills to foster trust, manage relationships, and resolve conflict
• Expanded Association Representatives’ knowledge and competencies by employing seasoned public speaking and presentation skills to facilitate education and training initiatives
• Thrived in a face-paced, tight timeline-driven, and often emotionally-charged environment, under minimal supervision by employing solid organization and time-management skills LABOR RELATIONS ANALYST, Ministry of Government Services, Government of Ontario (2008 - 2009)
• Effectively applied solid knowledge of public sector labor relations frameworks, labor legislation, collective agreements, case law and current labor relations issues to provide comprehensive and strategic human resources and labor relations advice and assistance to multiple client groups
• Represented ministry clients by facilitating and settling grievances and other issues on a wide range of interpersonal, performance, disciplinary, operational/business and collective agreement interpretation matters
• Maintained and promoted positive and professional working relationships with bargaining agent partners by applying well-developed analytical, communication and problem-solving skills, and providing assistance and support to joint employee relations councils
• Ensured ministry clients kept abreast of important ministry developments through research and preparation of briefing/decision notes
RELATED SKILLS AND EXPERIENCE:
HOMESCHOOL EDUCATOR (2018 - 2020)
• Resourceful, creative and passionate natural science-based homeschool teacher
• Provided student-specific curricula and lesson plans for three academic levels, exceeding Ministry of Education requirements
• Specialized in student engagement while providing encouraging feedback and consistent evaluation
• Fostered a love and excitement for knowledge, skill-building, and social development
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