Customer Service Sales Associate
Resume:
Shaye Turner
Covington, GA **014
************@*****.***
I am pursuing a position to showcase my outstanding customer service skills and resolution skills. I am looking for a company that I can learn from as I am extremely coachable and looking for the opportunity to grow.
Experience
June 2019- May 2023
●Opened new mobile store in Stockbridge, Georgia
●Responsible for training employees to use Xstore, Windtalker, Gateway and other operating systems to successfully manage a mobile store
●Inventory control using weekly cycle and physical counts
●Communicate daily changed in operations with team
●Use talent center to ensure continued education for staff
●Efficient in operating and maneuvering in CSG
●Support staff in reaching monthly sales goals through coaching and development
●Conduct weekly reviews with staff to ensure that they are meeting monthly sales goals, key performance improvement areas are being met and compliance is within company targets
February 2012-June 2019
Supervisor, Spectrum
●Supervise the daily operations of Covington and Stockbridge stores
●Maintain store compliance
●Training new hires
●Keep staff educated on current processes, procedures and products
●Top triple play producer in the South Region
●Increase employee retention
●Mentor team members for leadership positions within the company
September 2007- February 2012
Sales Associate/Wip Clerk, Charter communications
●Processed service partners work orders
●Ensure all work orders are worked and closed accurately
●Ensured that service partner received pay according to jobs completed
●Generated accurate charges for customer billing
●Receive payments from service technicians and ensure that funds are reconciled
●Initiate cable, internet and home phone service for new customers
September 2004 – September 2007
Billing Clerk, city of covington
covington cable
●Generated billing for Covington customers
●Collected debts
●Communicate with customers and law enforcement regarding habitual non-sufficient fund violators
November 1998 –September 2004
Covington/Newton County 911
City of Covington
●Answer 911 Calls
●Dispatch emergency calls to Fire/EMS and Police Departments
●Dispatch specialty teams when necessary such as S.W.A.T, Investigations, Dive Team, etc.
●Responsible for keeping certifications up to date
Education
May 1995
High School Diploma, Newton County High School
Skills
●Successful coaching to encourage positive production in sales
●Ability to communicate effectively with team
●Successfully retain long term associates through constant encouragement and empowerment
● Ability to encourage team members and create a culture of integrity within store
Acheivements
Consistently maintained top triple play performance in Covington/Stockbridge Stores
2019 Q3 All Star recipient for Mobile Stores in Core Yield
2019 Q4 All Star recipient for Mobile Stores in Core Yield
2019 Spectrum Southeast Division Stores Recipient- Culture of Excellence for Assistant Store Manager
Maintain Top 10 Producing Mobile Store in South Region
Contact this candidate