Customer Service and data e, assistant catering manger,Delivery Driv
Resume:
LAQUITA WALLER
Kansas City, MO *****
adx9s0@r.postjobfree.com
Energetic, outgoing and driven to reach company goals with more than 9 years experience in the customer service workforce. Reliable, dedicated, and highly motivated to maintain customer satisfaction and contribute to company success.
Authorized to work in the US for any employer
WORK EXPERIENCE
Customer Service Agent Home Advisor powered by Angi WFH FEB.2020 June 2022 Assistant Catering Director and Team Leader and Trainer
Chick-fil-A - Overland Park, KS
May 2019 to March 2020
• Assembling individual orders as customers place them.
• Creating a chart to display orders to kitchen staff so they can make all my orders to be delivered in a timely manner. • Adding all funds together and putting invoices in system to ensure all payments are received correctly. • Taking company vehicle to safely deliver all meals ON TIME!
• Gathering food, tms bags, tents, decorations, to set up or sell concessions at company dinners, picnics, fundraisers, school/church functions
• General cashier duties
• Train new employees front of the house experience
• Leader
Sales Advisor/Customer Service
Inside Ventures - Overland Park, KS
September 2017 to April 2018
• Calling/receiving inbound/outbound calls about 300-400 calls/day
• Following a script for quality assurance & reading tcpa to follow govt. regulations
• Assisting customers to provide the best options convenient to them
• Customer service/Answering questions or concerns
• Following company guidelines to meet daily quota
• Being able to adapt quickly and multitask
• Making sure to enter all time punches correctly ensuring you have scheduled and completed 40hrs per week.
Elderly Caregiver
Hearts At Home LLC - Overland Park, KS
April 2016 to September 2017
Assisted disabled individuals to foster independence while still closely monitoring safety. ● Supervised frequent activities such as medication and personal hygiene to ensure safety. ● Monitored clients' progress to report necessary changes.
● Worked to improve patient outlook and daily living through compassionate care.
● Checked mail, shopped for groceries and handled bill payments.
● Organized work projects around client's house.
Elderly Caregiver
Elder Care of North Alabama, LLC - Cullman, AL
September 2013 to January 2016
Supervised frequent activities such as medication and personal hygiene to ensure safety. ● Worked to improve patient outlook and daily living through compassionate care.
● Maintained a clean and well-organized environment to promote client happiness and safety. ● Developed strong and trusting rapport with each client to facilitate best care possible. ● Maintained household inventory and maintenance schedules.
● Checked mail, shopped for groceries and handled bill payments.
● Screened telephone calls and inquiries and directed them as appropriate.
● Worked closely with [clients, team, customers] to produce [positive result].
Lead Cashier
McDonalds Truck Stop - Jasper, AL
April 2013 to November 2015
Provided friendly, fast and accurate processing of customer related purchases.
● Ensured that customer concerns and needs were met.
● Efficient cash handling service
● Accurately handle payment transactions in accordance with company guidelines, make immediate decisions when assistance is needed and make suggestions to the customer for a completely satisfying experience.
cashier, bakery attendent
Ryans - Jasper, AL
March 2012 to August 2013
Regularly checked on guests to ensure satisfaction with each food course and beverages. ● Proofed dough products and baked breads, cookies and other bakery products.
● Maintained neat and attractive bakery food cases.
● Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
● Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Captain
D's - Jasper, AL
November 2010 to April 2012
cashier team lead
● Greeted customers promptly and responded to questions.
● Answered customers' questions and addressed problems and complaints in person and via phone.
● Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
● Received and processed cash and credit payments for in-store purchases.
High school
Walker High School
May 2010
Ged
Bevill State Community College
EDUCATION
SKILLS
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EXCELLENT MULTI-TASKER (10+ years)
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SELF MOTIVATED (10+ years)
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TEAM PLAYER (10+ years)
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Care Giver
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Home Health
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Inside Sales
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Microsoft office, spreadsheet, etc (Less than 1 year)
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Quality Assurance
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Catering
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Food Safety
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Delivery Driver Experience
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Driving
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Marketing
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Fundraising
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Food Preparation
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Kitchen Experience
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Cash Handling
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Restaurant Experience
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Customer Service
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Leadership
CERTIFICATIONS AND LICENSES
driver's license
ASSESSMENTS
Administrative Support — Highly Proficient
July 2020
Using basic scheduling and organizational skills in an office setting.
Full results: Highly Proficient
Delivery Driver — Highly Proficient
April 2019
Interpreting instructions, reading maps, and solving problems.
Full results: Highly Proficient
Food Safety — Proficient
April 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Customer Focus & Orientation — Expert
July 2020
Responding to customer situations with sensitivity.
Full results: Expert
Delivery Driver — Highly Proficient
July 2020
Interpreting instructions, reading maps, and solving problems.
Full results: Highly Proficient
Construction Safety — Familiar
July 2020
Using safe practices while on a construction site.
Full results: Familiar
Call Center Customer Service — Proficient
July 2020
Applying customer service skills in a call center setting.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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