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Customer Service High School

Location:
Lawton, OK
Posted:
July 12, 2023

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Resume:

*** *** ** • Chattanooga, OK United States *****580-***-**** • adx9rz@r.postjobfree.com

OBJECTIVE

To use my diverse skills and abilities in an administrative/customer service field.

WORK EXPERIENCE

Mental Health Tech I/ Activities Coordinator

03/2005 - 08/2013

Southwestern Behavioral Health Center, Lawton, OK United States

I began my mental health career as MHT, was later promoted to a MHT II. After several months as a MHT Il, I was asked to take the position as the Activities Coordinator. My MHT/MHT I duties included ensuring the safety of our clients at all times. I held therapeutic groups for clients daily, working on things like coping skills, establishing healthy boundaries, recognizing uncomfortable circumstances, opening up about feelings as the client became more and more comfortable to do so. I was trained to always pay close attention to detail, while being able to identify and record changes in patient's mood, facial expressions, and overall demeanor. I assisted patients with ADLs, taught basic life skills. Offered encouragement, positive reinforcement, taught self respect and self esteem skills. I later became the Activities Coordinator and held groups daily with clients between the ages of 4-90+ years. I also worked closely with each units treatment planning team to discuss advances & set backs in client's care. Interacted closely with the nursing staff, administration, physicians, and with client's therapist & family. I charted in great detail and changes in client's behavior, as well as the client's reaction to group sessions and any specifics that were needed in assuring client received the best of care. I was certified to teach First Aid & CPR classes to employees. I was also certified to teach CAPE classes, which were utilized for the purpose of therapeutic holds/restraint to ensure the safety of clients and others on the units. I was certified as a Ropes Course Instructor. My responsibilities included the upkeep and maintenance of the facility's rope course. I held therapeutic groups on the ropes course where the focus included building trust, team work, & building confidence. I also interacted with many outside groups, as I marketed for our facility in order to bring outside groups in that included cooperate teams, athletic teams, FFA team members, small business, and even families. The main focus was always trust & team building with these groups. I was also responsible for planning activities to keep the clients busy during down time in the evenings. I often worked closely with the OU nursing program and the Western nursing program when it came to holidays. We often put on carnivals and had Santa deliver presents to each client every year. I also worked closely with groups that brought in therapy animals weekly.

Supervisor Food & Nutrition

12/1998 - 09/2005

Southwestern Medical Center, Lawton, OK United States

I started as a cook in the FANS department, and was soon promoted to a FANS supervisor. My duties included working with staff to ensure safety & quality. Ensuring patients' nutritional needs were met. Scheduling staff, communicating with physicians & the nursing staff, as well as patient's families. Entering correct patient information in the FANS computer system, answering phones, paying close attention to detail to ensure patients received the correct meals.

Material Recovery

Goodyear Tire & Rubber Company, Lawton, OK United States

09/2013 I started my career at Goodyear as a Tire Builder for my first 7 years. was promoted to Lead

Crew Trainer, Safety Crew, United Way representative, and assigned to rewrite Standard Job

Analysis. This specific position required exceptional attention to detail, safety & quality

awareness at all times. later bid to a Laydown Operator where stayed for 2 years, this job

also required attention to detail, while being aware of my surroundings at all times. then bid

into the Material Recovery position where am currently working. It is a very physical job which

requires frequent lifting, safety awareness at all times, creating a quality product that can be

used in the process of being broken down into stock for tires and other materials.

EDUCATION

Eisenhower High School Lawton, Oklahoma United States 1992 - 1996

High School Diploma, GPA: 4.0

Superintendents Honor Roll

National Honor Roll

Academic Team

Basketball Team

Track Team

Softball Team

Yearbook

Great Plains Area VoTech Lawton, OK United States 1994 - 1995

Certificate of Completion in Biomedical Sciences, GPA: 4.0

Clinicals in the Emergency Room, general population at Comanche County Memorial Hospital,

and Tomilson/McMahon Nursing Home. CPR/First Aid certified. Medical Terminology, vital

signs, proper lifting techniques, all basic medical criteria.

SKILLS

Medical Terminology

Marketing Skills

Knowledge of the Medical/ Mental Health fields

Great communication skills

Fast Learner

Excellent Attention to detail

Excellent Time management

Safety Awareness

Quality focused

Excellent Customer Service skills

Computer skills

Team Building skills



Contact this candidate