Customer Service Data Entry
Resume:
Ericka Criscione
Bartlett, IL *****
adx9rp@r.postjobfree.com
To obtain a position in office administration, utilizing strong customer service and organizational skills to enhance operational efficiencies and improve client satisfaction. Authorized to work in the US for any employer
Work Experience
Accident Management Specialist
Emkay Leasing, Inc - Itasca, IL
October 2017 to July 2019
• Documented and handled multiple accident claims daily, to include reporting incident details to the clients' liability and insurance carrier.
• Processed driver rental requests per client policy, providing replacements while primary vehicle is in repair; follow up with body shops on repair status.
• Process vendor payments to repair shops and made appropriate updates to client files. Client Support Specialist
Emkay Leasing, Inc
April 2011 to October 2017
• Provided customer service to clients, vendors and employees, resolving issues related to maintenance, vehicles and insurance.
• Maintained records for 100+ client vehicle orders and maintained information on drivers.
• Ran quarterly analysis of client trends and made recommendations based upon client needs.
• Created reports and budget analysis based on client requests. Administrative/Data Entry Specialist
Screening Reports, Inc - Bensenville, IL
February 2010 to March 2011
* Processed apartment rental applications, evaluating credit scores, rental history and SSN Trace reports.
* Verified lease agreements and tenant activity with current and previous landlords and property managers.
* Worked daily with several management companies to provide timely reports.
* Maintained positive relationships with property owners and clients.
* Provided background checks on prospective tenants and employees for property owners. Senior Site Representative
IKON Office Solutions
September 2008 to October 2009
* Provided daily operational support, including operating high volume printing equipment, performing associated copying tasks and shipping and receiving of office products.
* Distributed and routed all incoming mail and facsimiles in a timely manner.
* Preformed bindery, QC and final checks on submitted document projects.
* Supported receptionist with daily coverage of front desk. Education
Bachelor of Arts in Communication Studies
Winona State University - Winona, MN
May 2008
General educational development in Elementary Education Nevada State University - Hendersonville, NV
May 2005 to May 2005
Skills
• EXCEL (10+ years)
• LINUX (6 years)
• MICROSOFT OFFICE (10+ years)
• MS OFFICE (10+ years)
• POWERPOINT (10+ years)
Links
http://linkedin.com/in/ericka-criscione-73064931
Additional Information
* Strong documentation and correspondence skills, including composing letters, memorandum and maintaining client files.
* Professional presentation related to customer service, client retention and sales abilities.
* Excellent communications skills in person, over the phone or through e-mail and correspondence. Technical Proficiencies: Microsoft Office (Word, PowerPoint, Excel), Adobe, Linux, ARMS
Contact this candidate