Customer Service Sales Associate
Resume:
Micerlin Janvier
Miami, FL *****
adx9ra@r.postjobfree.com
Conscientious and compassionate in search of a human resource position professional with the drive for helping employers recruit, develop and retain qualified candidates. Also partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity.
Motivating and positive with excellent interpersonal, coaching and communication skills. Work Experience
Beahavior Health Case Manager/Therapist
Safe Future - Miami, FL
May 2018 to Present
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Helped patients receive appropriate, high-quality care with reasonable results. Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Improved staff performance by recreating disciplinary procedures commensurate with level of infraction. Sales Associate
Publix - Miami Beach, FL
January 2017 to September 2018
Helped customers locate products and checked store system for merchandise at other sites. Engaged with customers to effectively build rapport and lasting relationships. Increased sales by offering advice on purchases and promoting additional products. Achieved perfect attendance and on-time record.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Paint Associate
Home Depot - Biscayne Park, FL
November 2015 to August 2017
Offered color matching expertise and paint product selection advice to assist customers with paint choice.
Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers.
Evaluated weekly performance to maintain sales goals and drive productivity levels. Actively engaged customers to gather information on current and future paint projects. Assigned daily operational duties to team outlining day-to-day goals and priorities. Sales Associate
7-eleven - Miami Beach, FL
January 2013 to August 2015
Helped customers locate products and checked store system for merchandise at other sites. Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales floor by pricing or tagging. Tracked stock using company inventory management software. Provided positive first impressions to welcome existing, new and potential customers. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best- fit company offerings.
Loaded and unloaded merchandise using ladder and pallet jack. Completed orders and organized product deliveries to meet customer timetables. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Education
Bachelor of Arts in Public Health
Florida International University - Miami, FL
January 2018 to August 2020
Associate of Arts in Social Work/Public Health
Miami Dade College - Miami, FL
August 2015 to July 2017
High School Diploma
North Miami Beach High School - North Miami Beach, FL August 2009 to June 2012
Master's degree
Skills
• English
• Tax experience
• Pallet jack
• Customer service
• French
• Organizational skills
• Communication skills
• Pricing
• Load & unload
• Human resources
• Employee evaluation
• Sales
• Case management
• Stocking
• Inventory control
• Social Work
• Behavioral Health
• Mental Health Counseling
• Individual / Group Counseling
• HIPAA
• Public health
Certifications and Licenses
First Aid
June 2023
CPR AED Airport Employee Emergency Training(AEET) Professional Tax Preparer Qualifications Quick Learner Self-Starter/ Great Team Player Strong Communication Skills Great on the go Experience Work Harmoniously with others Work well under pressure Great customer Service Reliable/on time Very Respectful
LMFT
LMHC
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