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Customer Service Special Services

Location:
Jacksonville Beach, FL, 32250
Salary:
$75,000
Posted:
July 12, 2023

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Resume:

K YLE T. JONES

*** ****** ***** ****, **** H**, Jacksonville Beach, FL 32250

Ema i l : joneskt 79 @ gma i l . com • Phone: ( 669 ) 270 - 7170

PROFESSIONAL SUMMARY

Dedicated, service-focused professional seeking to transition into a dynamic company with opportunity for continued growth & learning

Highly-motivated to launch a new career in a fast-growing industry

Reliable worker with the ability to quickly learn new concepts and skills leading to appropriate certification and licensing, if required

Backed by a solid work history, a reputation as a team player, and a passion for helping others

Administrative acumen to lead in a succinct amount of time

Ability to ascertain the “big picture”

Unwavering commitment to the highest professional standards of excellence in all endeavors

Proficient in MS Office, Google Suite, Social Media, Quick Books, Constant Contact, Mail Chimp, and more

Intermediate proficiency in Spanish, Portuguese, German, French, and Italian

Established a culturally competent organization through awareness and creative integration of diversity sensitivity in as many aspects as possible

Consistently doubled/tripled committed participation from members by codifying an organizational identity, and creating a positive work environment that fosters esprit de corps

Over 25 years of experience in the hospitality & retail industries, half of which was spent in management.

Earned certification as a corporate trainer for both Darden and Avado brands, which afforded me opportunities throughout the Southeastern US to onboard new team members, instill in them the company’s culture and standards of excellence, and equip them knowledge/skills for success.

EDUCATION

M.M. in Performance; Conducting 1/2010 – 6/2012 University of North Texas Denton, TX

M.M. in Voice Performance 6/2003 – 6/2006 Florida State University Tallahassee, FL

B.A. in Music 9/1997 – 6/2001 Furman University Greenville, SC

WORK HISTORY

Full Service Shopper 1/2021 - present Instacart Regional

Senior Music Instructor 9/2021 - 10/2022 Opus 1 Music Studio Mountain View, CA

Full-time voice and piano instructor at 2 studio locations

Help students to reach their goals and prepare them for ABRSM proficiency exams.

Maintain accurate lesson plans and post them to the online portal the same day as the lesson

Coordinate and oversee all student recitals throughout the year

Attend monthly faculty meetings.

WORK HISTORY (CONT.)

Director of Music & Organist 7/2017 – 3/2020 Advent Lutheran Church Morgan Hill, CA

Responsible for music & worship arts in all worship services

Oversee A/V ministry and provide quality control for slide content

Coordinate volunteers in maintaining the music library

Director of the Adult & Youth Choirs, and the Instrumental Ensemble

Play organ/piano for all worship services, weddings, memorials, and community services

Coordinate weekly services and worship planning with the pastor

Plan, coordinate and administer Concert Series

Program concerts and special services

Compose and/or arrange anthems for special services in the liturgical year

Assistant Program Director for Beloved Community Arts Center (BCAC), a community engagement ministry of ALC.

Artistic Director; Conductor 9/2019 – 6/2020 South Bay Singers Morgan Hill, CA

Program all concert repertoire, audition singers, schedule, prepare, & lead all rehearsals & concerts with forethought of time, efficiency, & optimal performance

Coordinate volunteers in production logistics (ushering, concert set-up/breakdown, marketing, graphic design, etc.)

Be present for all board meetings

Represent the organization in the community, especially in regard to community engagement

Artistic Director; Conductor 5/2015 – 7/2017 Indialantic Chamber Singers Melbourne, FL

Responsible for programming repertoire for all concerts

Planning all rehearsals and schedules to make most efficient use of time with maximum results in performances

Direct the ensemble for all rehearsals and performances

Coordinate volunteers in production logistics (ushering, concert set-up/breakdown, marketing, graphic design, etc.)

Be present for all board meetings

Int. Director of Music; Organist 4/2017 – 7/2017 St. Mark’s Episcopal Church Cocoa, FL

Responsible for music and worship arts in all services

Coordinate volunteers in maintaining the music libraries

Director of the Adult Chancel Choir

Play organ/piano for all worship services

Director of the Youth Choir

Coordinate weekly services with the worship planning team and pastor

Program concerts and special services

Compose and/or arrange anthems for special services in the liturgical year

Present music for weddings and funerals

WORK HISTORY (CONT.)

Director of Music; Organist 8/2014 – 4/2017 Eastminster Presbyterian Church Indialantic, FL

Responsible for music and worship arts in both traditional and contemporary services

Oversee A/V ministry and provide quality control for slide content

Coordinate volunteers in maintaining the music libraries

Director of the Adult Chancel Choir

Play organ/piano for all worship services

Director of the Alleluia Bells and Genesis Ringers

Director of the Counterpoint Youth Choir

Worship Leader for Saturday evening contemporary service

Oversee Children’s Choir Director and children’s music

Coordinate weekly services with the worship planning team and pastor

Plan, coordinate and administer Concert Series

Program concerts and special services

Compose and/or arrange anthems for special services in the liturgical year

Lead music for preschool chapel

Present music for weddings and funerals

Meat and Seafood Clerk 2/2012 – 8/2014 Publix Grocery Jacksonville, FL

Responsible for opening department for business or closing department for end of day

Maintain inventory through stocking and ordering merchandise as necessary

Working directly with clientele to provide stellar customer service

Have general knowledge of in-store products available and direct customers upon request

Attend all department safety meetings to remain current on company standards

Lab Technician; Sales Associate 6/2013 – 9/2014 LensCrafters Jacksonville Beach, FL

Surface and finish quality eye wear for all customers.

Provide quality control on all manufactured eye wear.

Transition patients from the optometrist to the sales associates.

Make courtesy phone calls to schedule annual appointments and provide appointment reminders.

Pipe Organ Builder; Technician 7/2005 – 2/2013 Garland Pipe Organs, Inc. Fort Worth TX

Responsible for planning and installing all low-voltage electrical work for all organ projects.

Build and install 3-4 instruments per year in regional churches

Consistent repetition of precision wood working, metal working, and leather working.

Maintained over 150 pipe organs throughout Texas, Oklahoma, Arkansas, Louisiana, and New Mexico.

Worked closely with church staff to troubleshoot and resolve pipe organ problems exercising outstanding intrapersonal skills.

Key Hourly Manager; 4/2003 – 7/2005 Smokey Bones/Darden Restaurants Tallahassee, FL

5-star Service Trainer, Server

Received "exemplary" and "exceed expectations" ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.

Demonstrated the ability to interact with customers from diverse cultures and backgrounds.

Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.

Commended for multitasking abilities; frequently assigned the largest section of restaurant during peak dining hours.

Recognized for superior performance and dedicated service commitment through four-time awards as "Employee of the Month.

WORK HISTORY (CONT.)

Assistant Director of Music 4/2003 - 7/2005 First United Methodist Church Bainbridge, GA

Shared joint responsibility with the director of music in coordinating weekly worship with clergy and other ministries, planned and implemented weekly rehearsals for various ensembles.

Led weekly worship services and directed music ensembles.

Frequented nursing homes and other institutions as a part of ministerial outreach

Corporate Service Trainer; 11/1999 – 4/2003 Don Pablo’s/Avado Brands Greenville, SC

Manager; Bartender/Server

Sold Tex-Mex Cuisine to diverse customers on a daily basis increasing sales in 2% annually.

Advertised, marketed and recommended to ensure customer satisfaction.

Communicated product knowledge to customers facilitating decision making.

Trained and supervised new employees on gourmet mission and goals to enhance customer satisfaction.

Assisted management in daily operation resolving customer complaints and creating alternative solutions to meet their need

ADDITIONAL INFORMATION

I have immediate availability to work days and evenings, including weekends and overtime. I’m willing to commute to work and/or work from home.

When not working, I enjoy cooking, going to the beach, and spending quality time with my two children, Isaac (15) and Hannah (12).



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