William Welch

Sales and Customer Support

Cibolo, TX 78108

adx9r8@r.postjobfree.com

+1-830-***-****

Currently a Retail Communications Representative for Spectrum. Authorized to work in the US for any employer

Work Experience

Retail Communications Representative

Spectrum - San Antonio, TX

February 2021 to June 2023

• Promote and sell cable, internet and home phone services as a Retail Specialist for Spectrum

• Enter sales information on Spectrum data systems

• Follow up with customers on product installation

• Engage customers with market place promotions

• Place and follow up advertising materials

In Store Promotion and Sales Representative

In Store Promotion and Sales - San Antonio, TX

April 2020 to October 2020

• Promoted and sold cellular phones and services for AT&T, Sprint and Verizon

• Demonstrated products and explained service options to customers

• Accepted payments and provided refunds to customers

• Completed daily inventory of stock and ordered replacement inventory

• Operated cash register and provided ancillary support for other departments

• Completed AT&T training for cellular, internet and AT&T TV and Direct TV Kiosk Sales Representative

Grand Stand Marketing - San Antonio, TX

October 2019 to March 2020

• Set up kiosk and promotional displays at various locations

• Actively engaged customers for sales opportunities

• Cookware Sales Specialist

Certified Chevrolet Sales Associate

Gunn Chevrolet - Selma, TX

May 2019 to September 2019

Marketed through Internet, phone, text and video new and pre-owned inventory of the dealership.

• Greeted, gathered information, showed and demonstrated to customer's new and pre-owned cars, trucks, and SUV's.

• Gathered and submitted credit information on behalf of the customers to Sales Management team.

• Presented cost and finance options to the customer and secured commitment to purchase from the customer.

• Coordinated with service department to make the vehicle ready for delivery.

• Delivered vehicle to customer including pairing phones, installing navigation software and demonstrating all of the features not shown during initial sales demonstration. Certified KIA Sales Consultant

World Car Mazda KIA - San Antonio, TX

January 2019 to April 2019

Pilot Thomas Petroleum

TX - San Antonio, TX

December 2012 to August 2016

Provided on site support to customers with application and product support for fuel and lubrication products on drilling, fracking, and production sites.

• Constructed and maintained support software for customers for inventory and quality control of products sold by company.

• Provided filtration services, waste removal and clean up services, and product analysis for customers,

• Provided on site training to company employees to comply with customers' specific needs and requirements.

Customer Service Manager

Son Rise Mortgage Company - Atlanta, GA

January 2001 to August 2007

• Originated, processed, escrowed and brokered home mortgages.

• Hired and trained new mortgage originators and customer service representatives. Education

Bachelors of Business Administration in Finance

Mercer University - Macon, GA

Skills

• Field Service Representative Pilot Thomas Petroleum, San Antonio, TX Dec 2012 to Aug 2016

• Provided on site support to customers with application and product support for fuel and lubrication products on drilling, fracking, and production sites.

• Constructed and maintained support software for customers for inventory and quality control of products sold by company.

• Provided filtration services, waste removal and clean up services, and product analysis for customers,

• Provided on site training to company employees to comply with customers’ specific needs and requirements.

• Help Desk

• Sales Management

• Product Demos

• Troubleshooting

• Microsoft Excel

• Data entry

• Microsoft Word

• Typing

• Microsoft Outlook

• Time management

• Computer literacy

• Sales

• English

• Customer service

• Negotiation

• Outside sales

• Territory sales

• Technical Support

Assessments

Sales skills — Proficient

January 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

September 2019

Identifying and resolving common customer issues.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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