Customer Service Sales Representative
Resume:
William Welch
Sales and Customer Support
Cibolo, TX 78108
************@*****.***
Currently a Retail Communications Representative for Spectrum. Authorized to work in the US for any employer
Work Experience
Retail Communications Representative
Spectrum - San Antonio, TX
February 2021 to June 2023
• Promote and sell cable, internet and home phone services as a Retail Specialist for Spectrum
• Enter sales information on Spectrum data systems
• Follow up with customers on product installation
• Engage customers with market place promotions
• Place and follow up advertising materials
In Store Promotion and Sales Representative
In Store Promotion and Sales - San Antonio, TX
April 2020 to October 2020
• Promoted and sold cellular phones and services for AT&T, Sprint and Verizon
• Demonstrated products and explained service options to customers
• Accepted payments and provided refunds to customers
• Completed daily inventory of stock and ordered replacement inventory
• Operated cash register and provided ancillary support for other departments
• Completed AT&T training for cellular, internet and AT&T TV and Direct TV Kiosk Sales Representative
Grand Stand Marketing - San Antonio, TX
October 2019 to March 2020
• Set up kiosk and promotional displays at various locations
• Actively engaged customers for sales opportunities
• Cookware Sales Specialist
Certified Chevrolet Sales Associate
Gunn Chevrolet - Selma, TX
May 2019 to September 2019
Marketed through Internet, phone, text and video new and pre-owned inventory of the dealership.
• Greeted, gathered information, showed and demonstrated to customer's new and pre-owned cars, trucks, and SUV's.
• Gathered and submitted credit information on behalf of the customers to Sales Management team.
• Presented cost and finance options to the customer and secured commitment to purchase from the customer.
• Coordinated with service department to make the vehicle ready for delivery.
• Delivered vehicle to customer including pairing phones, installing navigation software and demonstrating all of the features not shown during initial sales demonstration. Certified KIA Sales Consultant
World Car Mazda KIA - San Antonio, TX
January 2019 to April 2019
Pilot Thomas Petroleum
TX - San Antonio, TX
December 2012 to August 2016
Provided on site support to customers with application and product support for fuel and lubrication products on drilling, fracking, and production sites.
• Constructed and maintained support software for customers for inventory and quality control of products sold by company.
• Provided filtration services, waste removal and clean up services, and product analysis for customers,
• Provided on site training to company employees to comply with customers' specific needs and requirements.
Customer Service Manager
Son Rise Mortgage Company - Atlanta, GA
January 2001 to August 2007
• Originated, processed, escrowed and brokered home mortgages.
• Hired and trained new mortgage originators and customer service representatives. Education
Bachelors of Business Administration in Finance
Mercer University - Macon, GA
Skills
• Field Service Representative Pilot Thomas Petroleum, San Antonio, TX Dec 2012 to Aug 2016
• Provided on site support to customers with application and product support for fuel and lubrication products on drilling, fracking, and production sites.
• Constructed and maintained support software for customers for inventory and quality control of products sold by company.
• Provided filtration services, waste removal and clean up services, and product analysis for customers,
• Provided on site training to company employees to comply with customers’ specific needs and requirements.
• Help Desk
• Sales Management
• Product Demos
• Troubleshooting
• Microsoft Excel
• Data entry
• Microsoft Word
• Typing
• Microsoft Outlook
• Time management
• Computer literacy
• Sales
• English
• Customer service
• Negotiation
• Outside sales
• Territory sales
• Technical Support
Assessments
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
September 2019
Identifying and resolving common customer issues.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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