Human Resources Customer Service
Resume:
T Nichole Creason
Grand Blanc, MI *****
adx9r7@r.postjobfree.com
Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Work Experience
Supervisor/Trainer
Merchants and Medial Credit Corporation - Flint, MI November 2020 to Present
Started as a collection representative and was promoted to a Supervisor role training new employees within a year
Office Manager/HR, Digital Subscriptions, Littlerock AR Human Resources
April 2016 to February 2020
Manage day to day operations. Lead sales closer
Interview, hire, and train new employees
Head of Human Resources including, payroll, and state required paperwork etc. Team Lead and motivate employees
Sales and projections reports
Productivity decisions
Billing Collections Manager Assistant
Marketing Unlimited - Dallas, TX
April 2014 to April 2016
Maintained up-to-date account distribution information Collaborated with Sales and Billing to achieve collectable accounts Prepared program operating budgets, budget reports and other financial performance reports Maintain accounts, update billing information with customers Collect on past due accounts
Adjust contracts to maintain current account and keep revenue Prepare payroll documents to submitted
Merchants and Medical Credit Corporation - Flint, MI December 2011 to April 2014
Exceeded sales goals by at least 10% for 3 quarters in a row. Collected on past due accounts
Made payment arrangements
Set up and maintained payment schedules
Billing and Collections Manager
Magazine Connections - Denver, CO
January 2009 to September 2011
Prepared program operating budgets, budget reports and other financial performance reports. Trained new employees
Maintained billing/collection of accounts
Education
Associates of Arts in General Studies
Richland College - Dallas, TX
Skills
• Project management
• Microsoft Office Suite expert
• Budgeting and finance
• Risk mitigation techniques
• Recruitment and talent development
• Results-oriented
• Customer relations
• Multi-line phones
• Multi-operations management
• Personnel management
• Complex and creative problem solving
• Office Management
• Human Resources
• Management
• Leadership
• Presentation skills
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