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Store Manager Customer Service

Location:
Ambala, Haryana, India
Posted:
July 12, 2023

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Resume:

SUSHIL KUMAR

House No. *** B-**, Sector-*, IMT Manesar Gurugram

Haryana, India

(C) +917********* E-Mail adx9r3@r.postjobfree.com

PROFESSIONAL SUMMARY

Deadline-driven and detail-oriented with 20 years career experience in transportation and distribution environments. Professional leader adept in materials management cost reductions and lean manufacturing. Possesses excellent organizational and problem-solving skills. SKILLS

Inventory Control & Operations Management.

Logistics & Shipping & Receiving.

Production Scheduling & Purchasing of Daily Use Material for Production.

Team Building & Leadership & Process Improvement.

Energetic and Self-Motivated & Quality Assurance. WORK HISTORY

April 2019 -Current

Dispatch & Store Manager Kap Cones Pvt. Ltd. Haryana, India. Planning and organizing Dispatch schedules. Planning and organizing production schedules. Estimating, negotiating and agreeing budgets and timescales with clients and managers. Ensuring that health and safety regulations are met. Re-negotiating timescales or schedules as necessary. Organizing the repair and routine maintenance of production equipment. Determining quality control standards. Managing daily activities in purchasing to include day to day and capital projects purchases. Supervise inventory management and control processes including stocking ordering and re-ordering. NOVEMBER 2014-March 2019

Store Manager Victory Plus Computers LLC Dubai, United Arab Emirates Maintain stock control systems for accuracy and future planning of storage capacity. Supervise inventory management and control processes including stocking ordering and re-ordering and order fulfillments.

Improve operational efficiency across Store processes maintaining budgetary goals and company objectives.

Coordinate and handle returns and rejections of substandard food and beverage stock coordinate stock rotation in accordance with FIFO and LIFO. Work closely with the Project and Development manager to drive ongoing improvement and assist with delivery of project initiatives.

NOVEMBER 2011-DECEMBER 2014

Assistant Store Manager Techcom International Computers LLC Dubai, Dubai Providing production reports to the Local, Export and Marketing departments and updating stock lists on daily/weekly/monthly basis/Daily checks the goods which models coming from production and quality.

Conduct mid-year and year-end stock inventory with accounts department, sales department and ISO inventory. Handling of Logistic work for other‘s Units. Also responsible for business development and maintaining existing customer accounts in the overseas market. Acquire and manage Retail Market and distributors in present & Prospective territories.

JULY 2010-OCTOBER 2011

Store Executive Ajit Industries Pvt. Ltd. Nizampur Khurd, DL Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Facilitated inter-departmental communication to effectively provide customer support. Provided accurate, specific and timely performance feedback for CSRs. Managed work flow to exceed quality service goals. AUGUST 2004-JULY 2010

Store Keeper Ayurvet Limited, Gohana Mundlana, HR Coordinated between billing department and customers to resolve problems. Stocked and replenished merchandise according to store merchandising layouts. Worked with the management team to implement the proper division of responsibilities. AUGUST 2002-JULY 2004

Store Associate Auro Spinning Mills Baddi, HP

Coordinate and handle returns and rejections of substandard food and beverage stock coordinate stock rotation in accordance with FIFO and LIFO. Maintaining the stores, auditing / inventory of materials (yearly and monthly) together with accounts department, purchase and ISO inventory. Warehouse shipping maintenance. Stocked and replenished merchandise according to store merchandising layouts. Education & Personal Detail

Bachelor of Commerce CMJ University, Jorabat, ML, India 2012 GED AMIE, New Delhi, DL, India 2010

High School Diploma Himachal Pradesh Board of School Education, Dharamshala, HP, India 2001 Date of Birth: 18th Oct 1984 Languages Known: English, Hindi, Arabic and Punjabi Nationality: Indian Passport No: V2325483 (Expiry Date: 24-08-2031)



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