OBJECTIVE

Detail-oriented, professional, and analytical individual who works with a genuine sense of pride and urgency. A coachable quick learner, able to assimilate new industries and develop new skills and workflow. Confident, self-motivated team player with effective written and oral communication skills.

EXPERIENCE

96th Medical Group, Eglin Air Force Base, FL (2023-Present)

Appointment Clerk

Review referrals for medical and administrative appropriateness administrative and clinical completeness, covered benefit for the specific patient, and required tests and pre-work.

Ensure patient is notified about all necessary documentation required and appropriate for the referred episode of care.

Notify patients via phone to remind patients of upcoming appointments through the automated system

Answer office phones and faxes

Schedule and coordinate appointments

Update and maintain patients’ health records in accordance with HIPAA privacy rules

Assist with patient prior authorizations

Coordinate with a third-party billing company for insurance claims

Use medical software to manage receivable and payable accounts and maintain patient financial records

Answer patients’ queries and ensure quality customer service

Collaborate with the doctor, nurses, and technicians to help with medical examinations, schedule tests/procedures, and order supplies

Book appointments for all TRICARE Prime beneficiaries within TRICARE Access To Care (ATC) standards and in accordance with the RMC Guidelines.

Book all non-TRICARE Prime patients according to the guidance given by the specific clinics.

Use the appropriate information system that links the referral to the appointment, to the TRICARE ATC category and standard.

Chronologically track all referral requests/results going into/out of the MTF according to AF Referral Management Guide.

Scan all referral-generated documents received into the current electronic health record system within 3 business days of receipt. Documents will include but are not limited to; referral reports, follow up reports, labs, radiology tests, discharge summaries, and ER reports

United States Air Force, Wichita, KS

Commander’s Support Staff (2020-2022)

Advised Commander and leadership on all personal issues, coordinated, and scheduled calendar for all squadron activities.

Drafted, reviewed, and sent communications on behalf of the Commander.

Organized and prepared for meetings, gathered documents, and attended to the logistics of meetings.

Answered and responded to phone calls, communicated messages and information to the Commander.

Prioritized and responded to emails in a timely manner.

Logistics Section Lead (2021-2022)

Managed and maintained 100% accountability of emergency response equipment valued at $800K.

Conducted safety inspections to ensure compliance with organization, state, and federal regulations.

Correctly identified issues with electronics and repaired equipment ensuring that nonoperational equipment was back in service within 24 hours.

Overhauled logistics program; led transfer of $540K of counter weapons of mass destruction (CWMD) equipment.

Operations Section Lead, Saudi Arabia (2020 – 2021)

Entered, updated, and maintained accurate training records for 3,400 personnel which provided accurate data for trend analyses.

Communicated weekly status reports of ongoing projects and problem resolution through verbal and written presentations to leadership.

Developed and distributed multimedia presentations, lesson plans, educational pamphlets, and handouts to support training efforts.

Determined requirements for training, facilities, visual aids, and supplies to support training requirements.

Chemical, Biological, Radiological, Nuclear (CBRN) Defense Instructor (2018 – 2022)

Instructed hundreds of military personnel on how to survive and operate in hazardous environments.

Provided technical assistance and consultation during the COVID-19 pandemic on emergency management principles.

Built and maintained positive relationships with staff, senior leaders, and local agencies to foster mutual support and ensure prompt response during emergencies.

Health Occupations Students of America, Merrillville, IN

Medical Administrative Assistant Intern (2015-2016)

Interviewed patients for case histories and key information prior to appointments

Operated computer software and office equipment

Transferred lab results to the appropriate clinician

Maintained supplies and appearance of the office

Compiled medical records and charts

Processed insurance payments

Checked patients in at the front desk

Scheduled appointments for patients over the phone and in-person

SKILLS AND KNOWLEDGE

Ability to type 65+ WPM

Basic Life Support/CPR Certified

Skilled using MHS Genesis to access patient information, schedule appointments for primary care, and respond to secure messaging submissions to schedule appointments

Comfortable and familiar working remotely, initiative-taker

Proficiency in webtools such as Microsoft Office (Excel, Teams, PowerPoint, Word, Access, Outlook), Adobe Acrobat, SharePoint, and Zoom

The ability to remain calm under pressure

Excellent organizational, strategic planning, and critical thinking skills

Effective communication skills

Excellent written and spoken English

Strong conflict resolution and de-escalation skills

EDUCATION

The University of Arizona (2020-Present) Bachelor in Criminal Justice

Community College of the Air Force (2017-2020)

Associate in Emergency Management

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