Patient Care Customer Service

Julianna Rachel Horst

*** *. ****** ***** ***

Washington, GA 30673

(c) 706-***-****

*************@*****.***

RELEVANT TRAINING/SKILLS

Certified BLS CPR/First Aid Customer Service

Patient Registration Patient Charting Medication Administering Assistance

Patient Care/Prep Data Entry Microsoft Suite

Patient Scheduling Phone Etiquette ROI/HIPAA Guidelines

Clinicient EHR System Patient Assistance Typing speed of 55 wpm

WORK EXPERIENCE

ATHENS ORTHOPEDIC CLINIC (Spine and Total Joint/SPARC Therapy) October 2019-Present

Physical Therapy Rehabilitation Aide/Front Desk Float

Assists physical therapists with patient care including assistance with exercise and game ready prep

Responsible for upkeep and maintenance of clinic and equipment

Ensures equipment is ready for patient use

Answers phones and routes calls to appropriate personnel

Completes patient registration and enters necessary demographic info

Works daily cancellation lists and calls patients to place them in openings

Checks in patients upon arrival

Uses medical office systems such as Clinicient, SRS, and CareTracker

Schedules patients for initial evaluations as well as follow up visits

Assists patients upon arrival until end of appointment session

HARPER’S PERSONAL CARE HOME October 2021-March 2023

Nursing Assistant

Assisted patients to and from restroom facilities

Provided patient care through feeding, restroom, dressing, and medication administration assistance

Documented daily in patient charts for updates, issues, incidents, etc

Ensured patient rooms were clean and maintained

Communicated with patients’ family and provided updates as needed

Assisted hospice team with making patients comfortable

Provided wound care to patients

EDUCATION

Nursing July 2019-Present

(In Progress)

Bachelor of Science

University of North Georgia

BLS April 2021

Certification

High School Diploma

Washington Wilkes Comprehensive High School May 2018

REFERENCES

Available upon request

Contact this candidate