PREACHER CHIREFU

Email: adx9ok@r.postjobfree.com

Mobile: +263*********

“Bringing expertise in first tier customer services along with a solid background in a service oriented hospitality setting”

PROFESSIONAL HIGHLIGHTS

• 3 + years of progressive experience working in food and beverage industry.

• Highly skilled in providing first contact customer service to guest from multicultural backgrounds.

• Proven ability to provide patrons with personal attention in order to make them more comfortable in the environment.

• Able to check guests’ identification accurately.

• A team player who makes the most of his skills in a fast-paced and collaborative environment.

• Exceeded customer expectations by ensuring professional demeanor and light humor. WORK SUMMARY

Designation: Server

Organization: The Holiday Inn Harare.

Duration: October 2022 to Present

Job Responsibilities

-Serve food courses and alcoholic beverages to guests.

-Set tables according to type of event and service standard

-Answer questions on menu selections. Requests to the kitchen.

-Record transactions to Micros system at the time of order and additional meal requirements

-Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability

-Communicate allergies, dietary needs and specials

-Pick up trays and clean dining area

-Maintain cleanliness of work areas, china, glass etc., throughout the day

-Clearing, collecting and returning food and beverage items to proper area

-Complete closing duties, including restocking items, turning off lights etc. Designation: Laundry Attendant

Organization: Monteclaire Hotel and Casinos

Duration: 2017-2019

Job Responsibilities

• Wash, clean, dry, and fold numerous hotel linen and laundry items. 2

• Sort the laundry items according to material and color.

• Arrange clothes in the laundry room as per the specifications.

• Wrap the laundry items for pickup or delivery.

• Update the laundry list and record it on a daily basis.

• Maintain cleanliness in the laundry room.

• Assist fellow laundry attendants in loading and unloading laundry washers and dryers.

• Maintain inventory level, which includes detergents, sewing machines, detergent cakes, and others. Keep it updated on a regular basis.

• Respond to customer complaints in a professional manner.

• Provide various other laundry services if required. TRAININGS ATTENDED

• Handling Inappropriate Requests,

• Server service sequence

KEY SKILLS AND STRENGTHS

Organizational skills

Team management skills

Proactive attitude

Adaptable and flexible

Enthusiastic and Hardworking

Good Interpersonal relationship

Excellent communication

PERSONAL DETAILS

Date of Birth

1 July 1982

Nationality Zimbabwean

Language Proficiency Well conversant and excellent in English, Shona

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