Sonia L. Lane

San Bernardino, California Phone: 909-***-**** adx9ng@r.postjobfree.com

SKILLS & QUALIFICATIONS

●Excellent customer service and communication skills, verbal and written

●Knowledge in MS Word 10 Key touch; 40 WPM

●Organizational and leadership skills

●Multi-tasking and problem-solving skills

●CPR/AED Certified Skills

●ICD-10 and CPT

●Balancing Money

●Preparing Ledgers

●Appointment Scheduling

●Bookkeeping

●Electronic Health Records (EHR)

●Filing

●Verifying Authorizations

●Medical Terminology

●Office and Patient

●Patient Forms

●HIPPA Certification Insurance Verification for Eligibility

Calculating and Collecting Payments

EXPERIENCE

West Coast Dermatology Billers, Redlands, CA June 2022 – April 2023

Charge Entry Biller

●Responsibilities are to bill for the providers that and there facility on a daily basis.

●You have to scrub or approve the claim before being sent to the customer or insurance for review

●Make sure all codes, procedures and diagnosis are on the claim sheet that is ready to be sent out

●Assist the new and less experience employee with any system or duties that they may be having trouble with

●Be versatile and able to assist any off ice in any position that is needed when it comes to handling the billing, code or posting the charges to the patient for physicians accounts

Covenant Behavioral Health, Colton, CA June 2020 – November 2021

Medical Administration Assistant

●Creating invoices, billing, and posting charges/payments, and processing insurance forms

●Billing Patient for all services co-pay, co-insurance, and deductibles

●Contacting insurance companies to verify coverage or a denied claim

●Billing different insurances in regards to a patients services using (EHR)

●Managing inventory and placing orders as required

●Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms

●Answering phone calls, creating appointments, directing the calls as required and handling all queries

●Informing the Doctor, Nurse or other healthcare facilitators about impending appointments

●Maintaining a filing system for all patient documents and reports submitted

●Answering emails and other electronic messages as required

●Transcribing all notes and documents related to treatment

Charter Communications, Ontario, CA December 2015 - Present

Customer service representative

●Inbound call center representative; manage an average call flow of 50-75 calls per day

●Assist Customers with all cable needs; billing, installs, appointments etc.

●Assist Customers will all tech support inquiries

●Meet daily, weekly, and monthly call center metrics

University of Southern California, USC Collection Department Los Angeles, CA May 2006 – February 2013

Account Analyst

●Performed specialized reviews in support of student collection debts

●Collected delinquent student debts such as student loans, tuition and fees

●Assisted in reducing the University’s delinquent receivables and losses along with resolution of financial problems

●Contacted student debtors with delinquent accounts by telephone or in writing

●Counseled walk-in student debtors regarding repayment of debt and lifting holds on accounts

University of Southern California, USC Call Center Los Angeles, CA November 2000 - May 2006

Office Assistant III

●Assisted all internal and external customers with department information

●Assisted with training new and less experienced employees

●Provided new training methods regarding employee development

●Provided floor supervision; executed side by side monitoring and mentoring, Higher Ground Call recording, accepted supervisor call escalations, coaching, as well as managing adherence to break/lunch schedules

Media One, North Hollywood, CA November 1996 - January 2000

Customer Service Representative

●Provided service for customer disputes in billing and service areas

●Provided tech support for technical issues involving cable service

●Promoted products and services

●Assisted customers with general account inquiries

Great Western Bank, Northridge, CA August 1994 - January 1997

Teleservices Representative/Teleservices Specialist

●Managed a large volume of telephone inquiries. Evaluated all internal and external customer disputes, questions or complaints

●Rebuilt and strengthened the customer’s confidence in Great Western Bank

●Created a positive working environment

●Provided weekly Key Performances Indicator statistics

●Meet goals that are set by the department head to meet the quota for the week

●Also balance at the end of the evening so all transactions were done correctly

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