Rosalyn Maranda Richardson

Winston Salem, NC

336-***-****

adx9mz@r.postjobfree.com

SUMMARY

Customer service representative with over 5 years of experience and proven history of handling high-pressure situations. Service-oriented resolution expert with experience providing troubleshooting and support for customers in the insurance and financial services industries.

EXPERIENCE

Cathtek Inc., Winston Salem NC

-Medical Device Production

JUNE 2022 - MARCH 2023

●Basic assembly, testing and packaging of medical devices

●Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures

National General Insurance, Winston Salem NC -Insurance Service Representative

JUNE 2019 - AUGUST 2021

●Assist agents and customers with quoting, endorsing, and servicing policies using strong verbal communication skills to create a positive work environment

●Handle escalated situations independently from supervisor by empathizing with customers to provide excellent customer service, leading to an increase in positive feedback reviews of 99%

● Adhere to schedule and maintain an excellent level of customer satisfaction.

Taco Bell, Walkertown, NC — Shift Lead

JANUARY 2017 - JUNE 2019

●Service customers with good communication and hospitality.

●Keeping up with the cleaning and maintenance of the restaurant.

●Preparing food and Prepping workstations.

●Managed money for safe registers and made deposits by following company procedures to ensure safety at all times.

Alorica, Greensboro, NC — Customer Service Representative

MAY 2018 - AUGUST 2018

●Answered inbound calls.

●Handling customers personal accounts and helping them price match plans to increase customer satisfaction.

●De-escalated calls and kept track of my customer surveys and stats.

EDUCATION

Winston Salem State University, Winston Salem NC — Bachelor of Science Degree in Economics

AUGUST 2021- DECEMBER 2023

Forsyth Technical Community College, Winston Salem NC — Associates in Arts

AUGUST 2017 - DECEMBER 2020

SKILLS

•Shift management

•Communication skills

•Statistics

•Time management

•Financial concepts

•Marketing

•Problem management

•Accounting

•Insurance verification

•Microsoft Office

•Microsoft Excel (2 years)

•Manufacturing

CERTIFICATIONS AND LICENSES

Driver’s License - November 2024

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