Daniel Disharoon

A loyal, driven and continuously educating employee who works well in a fast paced team environment or individually.

Hamilton, NJ 08620

adx9mr@r.postjobfree.com

+1-609-***-****

Obtain a challenging position using my customer service, information technology, financial performance and sales experience.

Authorized to work in the US for any employer

Work Experience

Senior RBCC Health Services Participant Representative III

Bank of America Merrill Lynch Contract w Randstad - Pennington, NJ

October 2022 to present

Analyze and edit US and international retirement accounts for data integrity.

Execute excellent oral and written skills to communicate with customers and coworkers worldwide

Professional data entry and information verification process

Navigate several operating system applications such as Mainframe, Client View, Tradelink Avaya and others.

Train new hired employees on Cat2e systems and procedures while maintaining and improving process and troubleshooting system errors

Operate office applications for work from home including multifactor authentication using Cisco, Microsoft Office. Outlook, Skype and other applications

Manager / Server

Spigola Vino Y Cucina - Township of Hamilton, NJ

August 2021 to June 2022

Bar Management, Server for dining and special catered events

Comprehensive understanding of proper alcohol processes and procedures.

Execute excellent oral and written communication skills to procure inventory, repair equipment breakdowns, as well as any other type of customer request.

Create, maintain and improve processes tracking incidents for safety.

Continuously improve customer and management interface to create smooth work flow and quick response to any menu upgrades or product promotions.

Server / Party Server

Hamilton Tap and Grill

September 2018 to March 2020

Greeted guest

Offered menu

Served tables

Provide excellent customer service to gain more regular customers.

Customer Service Coordinator / Facilities Service Center / Administrative

Assistant II

Bristol Myers Squib: JCI /JLL - Princeton, NJ

January 2012 to May 2018

Facilities Service Center Call Center Agent, Safety Committee, Backup for Special events coordinator,

Backup Security Reception. 01/12 - 05/18

Comprehensive understanding of processes and procedures for all North American BMS Facilities.

Execute excellent oral and written communication skills to take emergency calls for equipment

breakdowns, as well as any other type of customer request across vast departments and sites.

Create, maintain and improve processes tracking incidents for safety and company equipment failures.

Continuously improve customer and management interface to create smooth work flow and quick

response to any emergency.

Operate on Outlook, Yammer, Office applications.

CSR I/Bank at Work Captain/Business Builder/Trainer

TD Bank N.A - Ewing, NJ

April 2011 to January 2012

Comprehensive understanding of processes and procedures of a Federal Bank.

Execute excellent oral and written communication skills to build new business and personal accounts as well as maintain and service existing clients.

Help to train new and current employees in customer service and sales tactics to increase sales through cross-selling and bundling.

Continuously work to create the perfect customer experience.

Senior Specialist

Merrill Lynch Global Wealth Management/Ranstad - Hopewell, NJ

October 2007 to March 2009

Comprehensive understanding of Merrill and Non-Merrill statement breakdowns

Execute oral and written communication skills

Participating in GPS performance, Comprehensive AIM performance reporting

Backup in Financial Foundations concurrently

Managed Comprehensive AIM accounts for 30 different FA's and hundreds of different ML relationships.

Field training manager/ Sales Associate

Bankers Life and Casualty Co - Township of Brick, NJ June 2005 to June 2006

Focus on sales of Health and Life insurance products

Account for 700-900 phone calls per week to ensure appointments and confirmations, assist with queries about underwriting, policy, and NJ insurance laws and edicts

Travel from client to client to ensure timely management and sale of policies

Close work with 9 member team to ensure expedient underwriting and delivery of insurance policies

Education

Some college in History, Computer Information Systems

Mercer County Community College

June 2004 to June 2005

None in Life and Health Insurance

Atlantic School of Insurance - Township of Brick, NJ

April 2005

Computer Information Systems, Business, Accounting

Devry University of Technology - New Brunswick, NJ

June 2001 to June 2004

Skills

•Leadership

•Team Work

•Problem solving

•Process improvement

• SAP

•Sharepoint

•Maximo (6 years)

•Concur

•MULTILINE (Less than 1 year)

•Microsoft Office (10+ years)

•Administrative Experience

•PeopleSoft

•Payroll

•Customer Service

•Adobe

•Sales

•Management Experience

•Google Docs

•Financial Management

•Computer Networking

•Oracle

•Word Processing

•Avaya

•Visual Basic

•Benefits administration

•Analytical Data processing

•Time management

Assessments

Basic Computer Skills: PC — Highly Proficient

October 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Highly Proficient

Administrative Assistant — Highly Proficient

July 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity.

Full results: Highly Proficient

Basic Word Processing with Microsoft Word — Highly Proficient

October 2019

Basic Word techniques, including the use of tools to format or edit text.

Full results: Highly Proficient

Data Entry Clerk — Highly Proficient

October 2019

Maintaining data integrity by detecting errors.

Full results: Highly Proficient

Administrative Support Professional Fit — Expert

August 2020

Measures the traits that are important for successful administrative support professionals

Full results: Expert

Verbal Communication — Highly Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Additional Information

SKILLS:

Microsoft Windows, Microsoft Office, Excel, Outlook, Access, PowerPoint, Q-basic, C++, Maximo, SSR, Pearl, Novell, TGA, Informa, NetQuery, Fidelity. Very strong management and interpersonal skills, excellent oral and written communication, strong team player, superior phone skills and experience, leadership, 100+ wpm with 95+ % accuracy

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