Customer Service Patient Care
Resume:
Erika Bruton
Health Information Management
Earn trust, uncover key business drivers and find common ground as an organized and motivated employee eager to apply time management and organizational skills in various environments.
Navigate cultural challenges while expanding skills and facilitating company growth. Tenacious Quest for Success + Learning. Earned BS in just 2 years while being a full- time employee – gaining hands-on experience in healthcare management. Results-Driven Leadership. Whether leading patients, teammates, employees, or doctors
—figures out what makes teams tick, trains and transforms individuals into top- performers.
Challenger of Conventional Wisdom. Always ask the WHY. Improve the user experience through smart, strategic thinking that anticipates outcomes. Present cases that influence, and lead change that drives efficiency and profitability. Work History
2019-05
- present
House Manager
Frazier Household, Patterson
Created nurturing, safe environments to promote emotional, social and intellectual growth
Created, assigned, and scheduled various housekeeping duties for 3 children ages 5 to 10, according to their capabilites Kept track of house hold inventory, making sure items moved on a FIFO basis, allowing a savings within the home
Advised and assisted the family of 6 in planning healthy meals, purchasing, and preparing foods
Interacted positively with children to promote mental and emotional development
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback Encouraged safe, positive behavior by redirecting children to take positive action
Planned recreational activities to enhance physical development and explore stimulating exercises
Helped with discovery of enrichment activities to inspire imagination and creativity
2018-01
- 2019-05
Medical Assistant Receptionist
KCID, Shawnee Mission
Entered insurance, demographics and health history into patient database Called patients to confirm scheduled appointments and obtain additional details
Checked patients in and out for appointments and collected co-payments Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files Processed patient payments and scanned identification and insurance cards
Protected patients by observing strict HIPAA guidelines Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
Personal Info
adx9md@r.postjobfree.com
Phone
Skills
Software
Languages
Medical Terminology Knowledge
Patient Relations
Records Maintenance
Problem Analysis and Problem
Solving
Verbal and Written Communication
Collaboration
Detail Oriented
Decision-Making and Judgement
Adaptable, Loyal, Reliable and
Motivated
Health Management
Management information systems
Electronic health record management
Microsoft Office
Microsoft Word
Microsoft Excel
Cerner
Epic
PracticeFusion
English
Took messages from patients and promptly relayed to appropriate staff Answered multi-line phone system and directed callers to requested personnel and departments
Greeted each patient pleasantly and offered desk sheet for easy sign-in Delivered high-quality administrative and customer service to sustain patient and work flows
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
Retrieved faxes and uploaded documents to patient charts to assist clinical staff
Straightened up waiting room to maintain neat and organized space Informed patients of financial responsibilities prior to rendering services Gathered, transcribed and typed medical information into charts Compiled physical and digital documents, charts and reports Ordered ink cartridges, toner, paper and other office supplies Trained new staff on office procedures, insurance processes and medical terminology
Applied knowledge of medical terminology and insurance processes to support office administration productivity
Submitted hospital and office codes to a billing company Processed invoice payments and recorded information in account database Monitored past due accounts and pursued collections on outstanding invoices
Performed insurance verification, pre-certification and pre-authorization Checked claims coding for accuracy with ICD-10 standards 2017-05
- 2018-12
CNA
Shawnee Mission Medical Center, Shawnee Mission
Patient care assessments and assist in development of patient treatment plans
Provide direct care in accordance with treatment plans, as directed by the RN
Demonstrate and utilize proper infection control policies/practices Complete required documentation accurately and in a timely manner Maintain a clean, safe and secure environment for the patients Act in compliance with all corporate, state, and federal regulatory standards
Assisted as an office assistance, in which included medical records 2016-09
- 2016-12
HR Assistant
General Dynamics, Lawrence
Sent those applicants that passed the background check through to get hired; adjudicatedthose that did not pass
Was a contract; not a permanent position
2014-01
- 2016-09
CNA
St. Francis Hospital, Topeka
Patient care assessments and assist in development of patient treatment plans
Provide direct care in accordance with treatment plans, as directed by the RN
Demonstrate and utilize proper infection control policies/practices Complete required documentation accurately and in a timely manner Maintain a clean, safe and secure environment for the patients Act in compliance with all corporate, state, and federal regulatory standards
Education
Assisted as an office assistance, in which included medical records 2012-12
- 2015-07
CMA
Corizon Healthcare, Topeka
Maintained staff safety during prisoner treatments by observing all security procedures and regulations.Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system Stocked clinical workstations and procedure rooms with necessary supplies
Responded to emergency situations with speed, expertise and level- headed approaches to provide optimal care, support and life-saving interventions
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches
Observed strict safety measures, including checking medication dosages before administration to patients
Monitored vital signs during medication administration to quickly identify complications
Organized and administered medications on schedules to alleviate symptoms and improve quality of life
2017-08
- 2019-05
Healthcare Business Administration, Bachelor of Science Baker University, Overland Park
GPA: 3.7
2008-08
- 2010-05
Healthcare, Associate of Applied Science
Allen County Community College, Burlingame
GPA: 3.0
- 2008-05 Diploma, High School Diploma
Topeka West High, Topeka
GPA: 2.8
2022-08
- present
Healthcare Information Management, Master's in Healthcare Management
Slippery Rock University, Pennsylvania
(Expected Graduation: 2023-12)
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