Dorothy Grace

Valley Stream, NY *****

adx9m3@r.postjobfree.com

917-***-****

1

Administrative Assistant

Administrative Assistant with 20-plus years of experience providing exceptional service, while acting as the bridge between management, other departments, and the community. Excellent communication skills—written and verbal; Spreadsheets; Customer Service-oriented; Creative problem solving; Ability to multi-task; Special Event Coordinator; A pleasant, dependable team player.

Work Experience

Administrative Assistant

ROY L. GILMORE’S FUNERAL HOME, INC. – St. Albans, NY November 2022 to February 2023

• Microsoft Office skills, including Word, Excel, and Outlook.

• Heavy Customer Service – Compassionately assisted customers prepare for their loved one’s funerals.

• Accepted cash and check payments, processed credit card payments.

• Assisted Office Manager with correspondence, mailings, legal form preparation, cemetery documentation, etc.

• Updated Pre-Need Contract information files.

Administrative Assistant

GLEN OAKS VILLAGE OWNERS, INC. - Glen Oaks, NY

August 2001 to September 2022

• Microsoft Office skills, including Word, Excel, Outlook, and MDS.

• Customer Service-oriented. Assisted Residents to resolve day-to-day problems and issues.

• Through detailed organization, monthly and yearly reports were compiled for General Manager and the Board of Directors. This information was used for Maintenance Department’ organization and scheduling, as well as for preparation of yearly budgets.

• Exceptional Verbal and Written Communication. Associate Editor of Community Newsletter

(2003 – 2022).

Dorothy Grace

Valley Stream, NY 11580

adx9m3@r.postjobfree.com

917-***-****

2

Work Experience, GLEN OAKS VILLAGE Continued

• Through use of Excel tracked: In-House Renovations, Capital Improvement Projects (i.e., Asbestos Abatement, Replacement of 18,000 windows; Exterior renovation of Buildings.) Also tracked NYC and FDNY Boiler Permits; Vendor Insurance Certificates, Personnel and Vehicle Information, Vendor’ insurance certificates.

• Maintained calendars for Maintenance Managers; Interviewed injured employees for C-2 and C-3 documentation of injuries; Typed write-ups, processed new employees.

• Assisted in curing NYC Buildings Department’ OATH, HPD, ECB, and DEC Violations; Attended virtual Hearings to cure NYC violations, as needed. Liaison to Expeditors.

• Assisted with NYC Benchmarking reporting process of co-op's energy usage, (2011-2015).

• Associate Editor of Community (magazine-type) Newsletter (2003 – 2022).

• Special Projects Coordinator: Management Office Events, Annual Employee Picnics, as well as Annual Fall Festivals and Summer Movie Nights for Glen Oaks Village’ community. Associate degree in Secretarial Science (Executive) CUNY LaGuardia Community College - Long Island City, NY Skills

Administrative Experience

Customer Service

Statistical Typing

Creative Writing

Stenography Transcription

Special Project Coordination

Event Planning

Certifications / Licenses

NYS Notary Public