Laura Hormiz

**** ******** **, ** *****, CA, **019 619-***-**** adx9lv@r.postjobfree.com Education

Point Loma Nazarene University: Bachelor’s of Science in Accounting Working Experience

Comerica Personal Banker- Downtown San Diego (December 2022-Current)

-Use consultative sales processes for new and existing customers to identify current and future potential financial needs, with a focus on cross-selling Comerica’s various product offerings.

-Always do the right thing for customers and colleagues to ensure a positive customer experience.

-Establish close working relationships with business partners to maximize customer relationships.

-Control losses by following policies and procedures.

-Utilizes approval authority for approving transactions.

-Provide transactional customer service, and process deposits, withdrawals, and payments.

-Respond with confidence to customer questions; follow through and own customer issues.

-Maintain knowledge on all policies, procedures, and products.

-Responsibilities also include; focusing on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects.

-Originating and closing consumer & business loans, working with underwriters and opening/closing accounts.

Us Bank Consultant Banker 4 Assistant Branch Manager- Mira Mesa (June 2021-December 2022)

-Client Relationship Consultants build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel.

-Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer’s unique goals and needs.

-Responsibilities also include; originating and closing consumer loans, opening accounts, and opening and/or closing the branch.

-Excellent knowledge of retail product philosophy, policy, procedures, documentation and systems.

-Proven customer service and interpersonal skills

-Effective selling and referral skills

-Strong mathematical, problem solving and negotiation skills

-Strong verbal and written communication skills

Sharp Grossmont Hospital CIC- La Mesa (October 2020-December 2021)

-Customer Information Center serves as a main point of contact for internal and external callers

-This position is responsible for effectively dispatching and notifying appropriate staff during emergency code activations

-High-contact customer service position

-Experience dealing with multiple demands simultaneously

-Ability to remain calm during emergency and stressful situations

-Requires effective oral and written documentation skills

-Good organizational skills and basic computer knowledge

-Ability to work in a fast-paced high call volume call center environment

-The CIC department operates 24/7

Axcess Financial Loan Originator Store Manager- Poway, La Mesa, El Cajon (July 2019-May 2020 COVID-19 Lay-off)

-Maintain an acceptable balancing record, audit ready and compliance training completion in a timely manner

-Trained for underwriting and loan certifications

-Processed Payday loans and Installment loans to help customers who suffered financially and get them back on the right track

-Use of the Fair Debt Collection Practices took place daily to collect any uncollected debts owed to others, or those debts that are past-due

-Managed two Customer Service Representatives (CSR) per store

-Trained incoming CSR’s and store managers within 1-2 weeks Bloomingdales Sales Professional (Seasonal)- Fashion Valley (October 2018-January 2020)

-As a sales professional I developed and maintained a strong professional relationship with my customers, and prioritize excellent customer service, fashion sense, and selling skills at all times

-Fashion stylist and personal shopper assisted customers with their purchases and ship their products worldwide

-Maintain an excellent balancing and deposit record for sales transactions

-Responsible for working with large national vendors to organize the floor in a fashionable manner and used marketing strategies to enhance product offerings Wells Fargo Bank Lead Teller- Rancho San Diego (July 2016-October 2018)

-Identify sales and referrals, cross sell complex products and services

-Go the extra mile to greet customers, make them feel welcomed and help them succeed financially

-Maintain an acceptable balancing record, audit ready and compliance training completion in a timely manner

-Assist with coaching new tellers on the company’s product and services

-Foreign Exchange Currency certified to get customers the money they need for different countries

McGrath Family YMCA Fitness Instructor- Rancho San Diego (August 2016-July 2017)

-Responsible coordinating Family Orientations (family fit), Teen Orientations, and Kickstart Orientations (personal training)

-Cross sold personal training sessions and meal prep packages

-Completed floor shift responsibilities to maintain a clean equipment and floors Cameron Family YMCA Camp Counselor- Santee (June 2015-August 2016)

-Responsible for providing leadership through camp counselors, ensuring the safety of all participants and direct supervision of all children, ages 5-13, in all planned activities Skills

-Advanced in with Microsoft Office and Powerpoint

-Ability to effectively interact with customers and employees

-Excellent public speaking, time management, and multitasking skills

-Ability to work under stress, independently or in a group, and meet deadlines

-Energetic, positive, caring, hardworking, and caring

-Fitness experience, ACE personal training, as well as wellness coach

-Excellent customer service skills

-Advanced with processing loans, collection calls, and other financial inquiries

-Fluent in Chaldean/Arabic/Aramaic/English

Volunteer Work & Certifications

-ACE Personal Training Certification 08/2015-Present

-Wellness Coaching Certification 08/2015-Present

-Healthy Lifestyles Principles 10/2015-Present

-McGrath Family YMCA Basketball Coach 2015-2019

-Balboa Park House of Ireland 2014

-Gina Marie Dayton Breast Cancer Foundation 2014

-Chaldean Festival McGrath Family YMCA 2011

Activities & Honors

-PLNU Summa Cum Laude Honors

-Cleaning, organizing, cooking and baking

-Assisting kids-teens with lifestyle changes and coaching skills

-Assisting teachers and students with reading and writing

-Helping clients and members with their wants and needs financially

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