Hannah Edwards

**** ***** **** ** **********, MS 39339

Phone: 662-***-****

Email:adx9lr@r.postjobfree.com

To Whom It May Concern:

I am looking to apply for the open position at your establishment. I am confident that my strong customer service skills, payroll and office experience, and adaptability will make me a great addition to your business. My primary experience has been in the field of customer service. As both a hotel Guest Service Manager and the Assistant Manager at a club, I remained calm in heated situations and maintained exceptional customer service. Though my resume lists my work experience back to 2013, I acted as Guest Service Manager at the Starkville, MS Hampton Inn for three years, 2008-2011, after being promoted during my first six months of work. I spent one year, 2006-2007, as both a Dell Technical Support agent and a NetZero Retention Agent at Sitel in Starkville, MS. In the year I worked at Oktibbeha Emergency Dispatch, I assisted in emergency situations over the phone and dispatched the proper first responders by radio. From 2014-2016, I acted as Assistant Manager for MEC, Inc., better known as The Pony, a gentlemen’s club and bar, interacting with each customer to provide a customized experience according to their needs. There hasn’t been a job yet that I wasn’t able to pick up fairly quickly. If it can be taught, I am confident that I should be able to do it. As a part of your business, I would provide this same hospitality and ability to thoroughly care for my tasks at hand. My first child was born in May of 2017, and I have prioritized her since then. I say that because there is a gap in my employment timeline, and it’s because I was a stay at home mom up until August of 2018. I hope you will consider me for the position. My resume is enclosed for your review. I look forward to hearing from you. Sincerely,

Hannah Edwards

HANNAH EDWARDS

3190 Bluff Lake Rd, Louisville, MS 39339 --- 662-***-**** --- adx9lr@r.postjobfree.com

EDUCATION

o Itawamba Community College, Fulton, MS

Pre-Vet Major - Completed 2 years – May2005

o Houston High School, Houston, MS

General Curriculum - High School Diploma - May 2003 – Activities included; Advanced Desktop

Publishing, Model Security Council, and Student Council o Vocational Technical School, Houston, MS

Electrician - Completed 2 years - May 2002

WORK EXPERIENCE

July 2019 – Nov. 2022 Office Manager

Vital Health Care & Associates (935 S. Church Ave, Louisville, MS 39339) Supervisor over 10-15 Personal Care Attendant employees at a time. Monitoring the clocking in & clocking out of each PCA for each client’s visit. Maintaining an Excel spreadsheet of the visits for each client & each PCA. Managing the spreadsheet for the billing of hours served. Operating in Quickbooks for printing payroll checks, data entry for accounts receivable/payable, & for employee information. Using Microsoft Database & Publishing to print and keep up with client information, client calendars, & client frequency. Interacting with clients & PCAs via text, phone, or face-to-face, in order to work out schedules, problem solving, or updates. Handling Human Resources, such as, distributing new or updated information or policies to current employees, new hires, disciplinary meetings, and terminations. Also, daily general clerical work such as typing, writing notes, faxing, copying, & scanning.

o Aug. 2018 – June 2019 Assistant Store Manager

Dollar General (11101 MS Hwy 12 W, Starkville, MS 39759) Ensuring the balance of the safe and the drawers at the open of the store. Running the cash register, counting down each drawer & witnessing the counting down of each drawer for sales associates. Overseeing the cleanliness & appearance of the store. Keeping products stocked & organized. Checking in vendors and verifying their inventory. Checking in trucks and verifying their inventory. Interacting with customers & employees to build rapport & problem solve. Ensuring the balance of the safe & the drawers at the end of the night. Locking up the store & setting the alarm. o May 2017 – Aug 2018 Homemaker

Stay-At-Home Mom (1408 Louisville St., Apt. 2, Starkville, MS 39759) Caring for & nurturing a baby & two step-children. Maintaining the function & cleanliness of a household. Managing the bills & finances, as well as all of the communications for joined accounts. Cooking, cleaning, and ensuring the health & wellbeing of the family. Baking, creating crafts, & selling Avon for extra income.

o Oct. 2013– May 2017 Store Clerk

C&S Clothing, LLC. (1211 Highway 45 Alt North, Starkville, MS 39759) Assist customers in determining the product that would best suit them, as well as answering inquiries. Maintaining the store appearance and cleanliness. Managing cash register, deposits, and paperwork at opening and closing of the store. Basic experience with Excel. o Aug. 2014 – Oct. 2016 Assistant Manager

MEC, Inc. (1209 Highway 45 Alternate North, Starkville, MS 39759) As a floor manager monitoring front of house activities, money management, responsible for safe count management of $10,000, deposits, and directing bartenders and staff. Also, engaging in both customer service and problem-solving, specializing in critical thinking and time management. o Other experience in Customer service & managerial experience include: Event Operations Group 2years — 1 year as a supervisor Hampton Inn 3 years —-2 & a half years as Guest Service Manager Tuesday Morning 1 year as Lead Sales Associate

SKILLS

o Ability to multi-task

o As a 911 Telecommunications officer, communication had to be maintained via radio and phone with multiple departments at a time while simultaneously updating documentation of the event. o Conflict Resolution

o Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction

. o. Telecommunication

o One year working for a call center assisting callers for tech support, customer service, & retention o Financial Accounting

o Worked with Quickbooks for 3 years for payroll, managing expenses, and accounts payable. o Accountable for safe counts of $200-$10,000

o Transport deposit to bank

o Cash and deposit

o Credit Card transactions

o Customer Service

Consistently received positive feedback from customers and created repeat business by developing long-term relationships with them. Greeted customers upon entrance and handled all cash and credit transactions. Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Worked with company systems and diligently completed all assigned tasks, working overtime as needed. Ensured that customers were satisfied with company products and services by doing follow-up calls.

Software Knowledge

Experience with Microsoft Office Word, Publisher, and Database. As well as, extensive use of Excel. HOBBIES

o Spending time with kids, singing, dancing, drawing, painting, playing, reading, video games o Crafts; making jewelry, dreamcatchers, and collages o Gardening; vegetables and herbs, and flowers if they serve a purpose o Hunting; not for sport, for food

REFERENCES

Former Manager Mike Schaefgen 901-***-****

Former Co-Worker Lena McCarter 662-***-****

Former Co-Worker Wykeshalia Davis 662-***-**** Former Manager Kori Fulgham 828-***-****