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Customer Service Real Estate

Location:
Hesperia, CA
Posted:
July 12, 2023

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Resume:

Susan M. Rabadi

***** ******* **. ***** ****** CA 92308 310-***-**** adx9jg@r.postjobfree.com

OBJECTIVE

Seeking a position with an established company providing not only job security, but an opportunity for growth and development where my experience and abilities can be fully utilized. QUALIFICATIONS SUMMARY

● Over 20 years of experience in both corporate and start up environments, developing the skills needed to meet and exceed company goals

● Proficient in the use of various software including Microsoft Word, Excel, Outlook, Powerpoint, Encompass, DocMagic

● Management of loan pipeline and expense reports for sales team

● Worked with some of the company’s most productive, seasoned loan officers and processors setting up team meetings via Skype, managing emails, events and travel.

● Good communication skills, both written and verbal

● Detail oriented with ability to manage multiple projects simultaneously

● Skilled in customer service and building interpersonal relationships with other team members

● Strong team player

● Excellent Customer Service/People Skills

● Computer literate - Capable of learning new software quickly.

● FNMA, FHLMC, FHA, VA, USDA guideline knowledge

WORK HISTORY

Sr. Closer/Funder 3/19 – 5/22

CrossCountry Mortgage, LLC (previously PERL Mortgage) El Segundo, CA

● Established and maintained a thorough knowledge of all products/closing procedures and investor guidelines in compliance with TRID, Fair Lending, Reg B, Federal and State requirements to ensure quality closing packages to the Investor.

● Audited initial and closing documentation based on Audit/QC procedures.

● Prepared loan documents/closing disclosures to be signed by borrower.

● Determined any additional funding conditions that were needed to meet lender, investor and HUD guidelines.

● Reviewed executed loan documents and conditions required for closing; balanced settlement fees/wire amount with escrow/title to send wire and issue funding authorization. Sr. Closer/Funder 7/16 – 3/19

PERL Mortgage El Segundo, CA

Closer/Funder/Post Closing 5/13 – 7/16

Wilshire Bank Los Angeles, CA

FNMA Underwriter/Auditor 4/11 – 4/13

Interthinx, Inc. Santa Ana, CA

Sr. Funder 3/09 - 3/10

Kinecta Federal Credit Union El Segundo, CA

EDUCATION

Hawthorne High School - Hawthorne, CA

Diploma – 1987

CBI Real Estate School - Woodland Hills, CA

CA BRE License #01974585 (Susan M. Morales)

Professional references provided upon request



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