JESLIN KUZHIKANDATHIL JAMES

Senior Business Analyst

Brampton, Ontario, Phone: +1-416-***-****

E-mail: adx9iw@r.postjobfree.com

PROFESSIONAL SUMMARY

Senior Business Analyst with over 6 years of experience in Telecom, Insurance, Banking, and Retail companies engaged in business analysis, project management, data analysis, business improvement analysis, IT trends and technologies.

Proficient in utilizing data analytics techniques to extract meaningful insights and drive data-driven decision-making processes.

Acted as a bridge between business and IT teams, translating business requirements into process maps and facilitating the implementation of process changes.

Demonstrated expertise in utilizing various data analytics tools and technologies, such as SQL, Excel, Tableau, or Power BI, Bus matrix to manipulate and analyze data.

Knowledge of derivatives products, risks, regulatory requirements and provider platforms such as Murex, Calypso and especially Openlink/Endur.

Experience with JIRA, TRELLO, Confluence, and CRM (Salesforce).

Knowledge of working with MS Office (Excel, Word, PowerPoint, and Access), MS Project, MS Outlook, MS Azure, Visio, Lucid Chart, ARENA and AutoCAD.

Proactively identify and track requirements risks, issues, assumptions, dependencies, and constraints, and anticipate and manage requirements-related risks. Align decisions with the client’s risk tolerance.

Skilled in data visualization and reporting, effectively translating complex data into clear and actionable visual representations for stakeholders.

Solid understanding of technology and am comfortable working with various applications and systems. Also able to translate business requirements into technical specifications and work closely with developers and IT teams to ensure effective implementation.

Experience with Data warehousing and Data migration.

Able to effectively communicate with both technical and non-technical stakeholders, gather requirements, and translate them into actionable plans. Collaboration is also crucial, able work closely with business partners, project teams, and other stakeholders to ensure the successful delivery of solutions.

Led and completed a full-cycle implementation of the Guidewire PolicyCenter and oversaw the entire implementation process, including requirements gathering, configuration, testing, and training.

Experience in writing business requirements documents (BRD), functional requirements documents (FRD), data mapping, project charters, stakeholder analysis documents, user stories, current / proposed processes, streamlining of flows system data with UML, organizational structure, Process improvement, and process mapping with MS Visio.

Document business needs so technology solutions can be identified Facilitate appropriate application of I&T to business problems and conduct comprehensive business needs analysis and analysis of complex business requirements for IT business solutions.

Update business processes and user documentation in response to changes related to supported solutions.

Apply re-engineering concepts to drive business improvement through cost-effective alternative approaches to service delivery.

Develop strategies, develop business cases, analyze costs and benefits, and perform feasibility studies for business I&IT initiatives.

Provides impact analysis and develops requirements/specifications for solutions supported by solution upgrades or new requirements.

Work with technology partners and make recommendations to support the development of system design and requirements, test plans, and artifacts/deliverables to ensure business requirements are met.

Experience in leading projects in the agile Scrum environment. Support with analysis/design, development, and software/system development process testing.

Proficient in developing business process diagrams, workflow diagrams, and swim lanes with MS Visio / Lucid Chart.

Developed and implemented standardized agile practices, including sprint planning, backlog grooming, and retrospective meetings, resulting in increased transparency and alignment across teams.

Experience running JAD (joint application development) meetings with end users, experts, and the QA team.

Proficient in writing API User stories.

Conducted regular process reviews and audits to ensure compliance, identify deviations, debugging, and propose process enhancements based on evolving business needs and industry best practices.

Support functional quality assurance activities including review of test plans and test cases and guide unit testing and bug reporting; developed/performed user acceptance testing(UAT), Pre-Prod, test master plan, and System Integration Testing(SIT).

PROFESSIONAL EXPERIENCE

Senior Business Analyst May 2022 – Present

TELUS – Toronto, ON

Compliance with SDLC, which is used for workflow/project development.

Moderated end-to-end delivery of business requirements using an agile and structured approach to determine how requirements are created, monitored, and prioritized to maximize business value.

Guarantee the highest quality for updates, changes, releases, and deployments by supporting the construction and use of test environments. Create test plans and strategies, write specific test cases, and create transactions to run tests and verify results.

Provide operational support to commercial teams as necessary during the implementation.

Processes developed and documented: final and interim to support business programs.

Analyzed data, documented data definition between new and existing systems; Creation of reporting requirements, where required, documentation of reporting/data processes, if required.

Planned deployments and change management to ensure sufficient time for delivery and communication to change business processes, prepare affected employees, maintain facility documentation, and meet change control standards.

Long-term customer relationship management, anticipating and attending to underlying needs, proactively adding value for products, services, and processes.

Continuous support and experience in products and systems, diagnosing problems, and helping to develop solutions.

Coordinate with appropriate technology users and teams to resolve day-to-day processing difficulties and problems promptly. Maintain a high level of service with minimal impact on the company and our clients.

Analysis of requirements for the development of business processes and use cases. Assessed the capabilities of the existing system and analyzed the solutions through interviews, document analysis, requirements workshops, surveys, and site visits.

Worked in technical environments: Visio, Microsoft Office Suites, GAP Analysis, Oracle, SFDC (Salesforce dot com), Guidewire, use cases, business process mapping and notation (BPMN), business process reengineering and good knowledge of MS-Excel.

Business Analyst Feb 2021- Apr 2022

All State Insurance - Toronto, ON

Worked in a fully agile environment with the JIRA tool - served as BA, technical specialist for the benefits portal project (web-based and mobile app); Project reports; Data migration project, coordinating data migration and postal activities.

Coordinate planning activities, plan dependencies, task assignments, and status tracking to support successful data migrations.

Refine user stories with user acceptance criteria to be used by developers and the testing team.

Gained valuable experience collaborating with cross-functional teams for system enhancements in a customer-centric environment.

Reduce the workload of the new manager and build trust with the client. Lead the small group of teams of 5 people and lead the meeting standing up.

Coordinated with Scrum Master on bi-weekly Sprint Review and Sprint Planning meetings.

Facilitated scrum review and retrospective ceremonies. Analyzed and implemented lessons learned to improve the efficiency of the team.

Helped the QA team in documenting and executing test cases.

Implemented basic SQL queries for QA testing and report/data validation.

Conducted UAT and product demos with the users.

Business Analyst June 2019- Jan 2021

RBC Bank Canada, Toronto, ON

Involved with Postproduction support, as a production support person I was responsible for receiving incidents and requests from end-users, analyzing them, and either assisting the end user with a solution or escalating it to the other IT teams.

Interface with stakeholders and facilitate communication between the customer and the IT department, acted as a link between the user and the development team to explain the business and IT processes.

Involved in the creation of specific questionnaires and interviews for SMEs, clients, and business users to determine the requirements for the successful completion of the project.

Participated in feasibility and risk analysis, considering the relevant factors of the project, to identify the application's critical business and high-risk areas.

Served as a liaison between business users and developers to submit requirements and changes, and clarify questions and issues related to the project.

Create use case documents and use MS Visio to create UML diagrams, including use case diagrams, activities, and classes to extract business process flow and workflows, helping development and assurance teams of quality to understand the requirements.

Attend JAD sessions to conduct the risk, feasibility, and requirements analysis sessions with various stakeholders, including designers, developers, QA, and management to identify critical and high-risk areas of application.

Collaborated with the QA team to review and validate test plans and cases, ensuring that the final application catered to the user requirements.

Developed a user acceptance test plan and test case scenarios to help a select group of key end users test the application UI and functionality.

Jr. Business Analyst Oct 2017- May 2019

Canadian Tire – Toronto, ON

Work closely with external and internal stakeholders and end users to address business and user requirements in the form of Business Requirements Documents (BRD).

Integrate data from multiple sources for deep analysis and strategic insights. Analysis and Solution Definition.

Quickly understood the business issues and data challenges.

Review and edit requirements, specifications, business processes, and recommendations related to proposed solutions.

Developed functional specifications and system design specifications for project orders.

Work with business users to define product feature requests, business requirement specifications, and change requests; requirements documented and converted into functional and technical specifications; Business process flows modeled with UML, activity, and sequence diagrams.

Conducting individual and web conferences and JAD meetings with various stakeholders; analyzing and developing proposals that offer uniform communication, escalation, and problem-solving process.

Manage schedules when working with multiple teams.

Documenting artifacts including, but not limited to, Functional Specifications, and the Use Case Specifications.

Articulated business requirements from user interviews, and workshops and then converted requirements into technical specifications for developers.

Carrying out daily bug status reports and progress meetings with the quality control team; tracked bugs with Clear Quest to identify and document all issues, functional gaps, and new functional requirements.

Involved in process flow monitoring and creation of business process verification plans, implementation, and creation of user testing checklist manuals for the UAT phase.

Support change management and general project preparation activities.

Contribution to personal and team development of skills and abilities through training

Professional Certification

IIBA Agile Analysis Certification (AAC)

IIBA Entry Certificate in Business Analysis (ECBA)

Education

1.Bachelor of Engineering in Computer Science, Visveswaraya Technical University (VTU), India – 2017

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